Lint Larry Floor & Wall Covering Co Inc

This letter is in response to the complaint filed by *** ***. We have never walked away from the cracked grout. We have sent repairman out several times at no charge to repair the areas
that were cracked. We are researching and trying to determine what is causing the problem so that we can come up with the proper solution. We understand that Mr*** wants the entire job replaced and we are working to try to come to an agreement

The carpet mills all have many styles of carpet but they all have unique names and style numbers. The styles and colors change often but the mills do not reuse style names or numbers because they could not track warranty information correctly.We went back to Shaw and gave them a copy of the complaint. They tested the carpet installed in and we posted the report in our response but if the customer will send us a small sample of the carpet installed in 2010, Shaw has agreed topay to have that carpet tested also. This way the results can be compared

This letter is in response to the complaint filed by *** ***, ID #***. We installed carpet in the customer’s home first on November 18, and then the same style and
color was installed on September 16, 2014. The carpet style is manufactured by Shaw Industries, Inc the style is Timeless Appeal III style number Qcolor Indigo color number The customer claims that the two carpets installed are different styles. We turned the claim into Shaw Industries and they sent the sample to be tested. We are attaching copies of the claim and the inspection report. We are also attaching a copy of the roll tag from the carpet we installed in September which shows the style name and number. The carpet installed this year is the same as the carpet installed in 2010. Every time carpet is made it can be a little different but it has to fall within a certain variance, face weights may vary by up to +/-7%. The carpet was tested and fell within the acceptable range While we are sorry that Ms*** is unsatisfied, we have tried to do our best. We warrant the installation of the products purchased but the manufacturer warrants the product. Shaw Industries Inchas concluded that the product is what the customer ordered Larry Lint Flooring

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me We will be waiting for your call
Regards,
*** ***

I reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
As I indicated in my complaint, I acknowledge that the test results show that the carpet tested is what Shaw is currently selling as Timeless Appeal III.  This is not the subject of my complaint.The complaint, again, is that your sample stack of carpeting located in the center of your room IS NOT what Shaw is currently selling as Timeless Appeal III, although it is labeled as such.  This is the carpet that was installed in my home in 2010. The book of samples you have located in the corner IS what Shaw is currently selling as Timeless Appeal III.  This is the carpet that you installed in my home in 2014 and the carpet you had tested.You are displaying in the center of the room samples of an older, better version of the product, but what you install and Shaw provides is the new, less dense carpet whose samples are hidden away in books in the corner of the room. When I selected my product in 2014, I entered your store and picked up a sample of the "old" version, unbeknownst to me, and asked you to install it.  Because it is not the "current" version, you did not install what I selected.  You installed the newer, cheaper version.It is insulting to me that you did not respond to the issue of my complaint.  I know I am making myself completely clear.  You are sidestepping the problem, which is why I am writing this on the Revdex.com website so other potential customers know what to look out for at Larry Lint. That is my complaint and since you did not address this in your response, I take that you are doing nothing to correct the problem.
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I agree with the approach to solve the problem.  There is not a button for that, so I had to say "disagree", otherwise the case would be closed.  I am mailing Lint Carpeting a test result that was conducted on my 2010 installed carpet.  The test was conducted by my home insurance company in 2014 during the water damage claim.  The reason I am sending this test result to you is that I do not have any 2010 carpet samples left, and I do not want to cut up the carpet that is on my floor in my bedrooms.  The test I am referring to was done by ITEL, which is a world-wide recognized floor testing agency that all insurance companies use.  I will put the test results in today's mail.  They will provide Larry Lint with the same results that Shaw has tested the 2014 carpet. I would like to ask Lint Carpeting to send me the Shaw results.  This way both Lint Carpeting and I will have the same information.  Thank you.
Regards,
[redacted]

We will call the customer within the next week with our proposed solution.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Mr. Lint's response was found satisfactory, but I need Mr. Lint to come to a final decision on how he would like to repair the tile /grout flooring cracking in our house and fix it. I do not want the constant every month fixing to cracking. I need a permanent solution to this problem. Once we come to a final resolution and final repair, I will consider this issue resolved. I need him to call. Thanks [redacted]

Review: To whom it may concern. Mr. Larry Lint installed ceramic flooring in our kitchen, foyer, den and hallway. At Mr. Lints suggestion and after much deliberation on our part we had Lint add additional layer of sub flooring to help support the soon to be placed flooring materials. Because we took Mr. Lints suggestion and added this extra sub flooring we had to have a custom front door and bathroom door made to fit these areas at another additional cost to us. After the installation we had to call Mr. Lint to come to the house to repair cracks found in the grouting areas. During the past several years we have contacted Mr. Lints store because of the massive amount of grout popping out of place and cracking of the grout and tile throughout the entire floor. In October of 2014, again two of Mr. Lints repair men came to once again repair the problem cracked areas, both men at that time had informed us that they would not repair these areas and informed us that there were other major issues causing the flooring materials to crack and pop out of place. Several times a Lint supervisor came out and insisted that there were no major issues only more cracked grout. We had informed the Supervisor that there is more wrong than just the grout and after paying Lint extra money for the extra sub flooring we were entitled to a better answer than just keep repairing the affected areas. Neither the Lint supervisor not Mr. Larry Lint would call us back with an appropriate answer or even respond at all after countless times of calling them. So here we are with a floor that we paid extra monies and it cant be used and Mr. Lints refusing to replace the floor or even have the courtesy to reply to us by phone or person.Bottom line:1.)Lint installed a sub floor that was nailed and not screwed into place. Possibility of movement under the tile.2.)Lints own repair crew telling us there is something more wrong that just cracked grouting and did not want to repair it until their supervisor looked at it.3.)Lints supervisor looked at floor several times but would not replace the affected floor. Only wanted to repair the cracks again. When confronted with the possibility that there could be another problem causing the cracking issues, he would say he would have to talk to Mr. Lint and get back to us. The calls never came back from the supervisor or from Mr. Lint.4.)We would like to know WHY the grout and tile are cracking and popping out of place throughout the entire floor.5.)WHY wont the Lint company support their own installed product.Desired Settlement: replace all flooring and tell us why we have so much mass failure of the flooring

Business

Response:

This letter is in response to the complaint filed by [redacted]. We have never walked away from the cracked grout. We have sent repairman out several times at no charge to repair the areas that were cracked. We are researching and trying to determine what is causing the problem so that we can come up with the proper solution. We understand that Mr. [redacted] wants the entire job replaced and we are working to try to come to an agreement.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Mr. Lint's response was found satisfactory, but I need Mr. Lint to come to a final decision on how he would like to repair the tile /grout flooring cracking in our house and fix it. I do not want the constant every month fixing to cracking. I need a permanent solution to this problem. Once we come to a final resolution and final repair, I will consider this issue resolved. I need him to call. Thanks [redacted]

Business

Response:

We will call the customer within the next week with our proposed solution.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. We will be waiting for your call

Regards,

Review: I ordered and paid for 25 boxes of hardwood flooring. I only received 23 boxes. I called several timed over the course of 10 days and they kept telling me that they ordered one more box but they gave me 24. Which is not true. I picked up my 1 box that they ordered and spoke with a manager and the owner. They refused to give me the missing box and told me I miscounted that they gave me 24 boxes the first pickup. Which is not true.Desired Settlement: I would like either a refund or the box of missing hardwood.

Business

Response:

We are in the process of getting the one box of wood to give to the customer. We are hoping it will be into our store on Tuesday. We have called the customer and

informed her.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Provided they do as they say.

Review: Buyer Beware! TWO DIFFERENT QUALITY CARPETS WITH THE SAME LABEL NAME.Lint Carpeting is just not what it used to be. I writing to call attention to a problem you have in your front carpet showroom. The situation is that you have samples stacked on a shelf that are of a different product that is in the large books, although both have the label name as the same product (I am not talking different grades).The product is Timeless Appeal III by Shaw. If you look at the large sample on the shelf and compare it to the sample in the book (tucked away in a corner), it is obvious that they are different carpeting.I believe that that samples you have on the floor shelves are out-dated and Shaw has changed the product.You installed Timeless Appeal III in my home a couple years ago. I had the version that is on the floor stack. This past September, you installed Timeless Appeal III in my main living areas. What you installed is the version is what is in the book. However, when I picked it out, I was basing the product on the floor stack. I did not even know you had a book of the product and if I had known it and felt the product in the book, I would have immediately known that it was not what I had in my home and I would have selected another product. I compared the two by feeling what was in my bedroom closet, not worn down.You had tested a sample of the carpet you installed in September. Shaw determined that it was not defective, further proving my point that your floor stack samples are outdated.Jimbo state that What you picked out what was we installed. This is not true, when, in fact, what I picked out was the samples on the floor stack.I feel like I was deceived. Worse, when I pointed out the problem to you, you still did not remove the outdated samples from the showroom, and loudly embarrassed me for pointing out that your samples did not match what you installed in my home. You treated me like I was some kind of it - the samples are not the same and ANYONE could tell the difference!Desired Settlement: I find it necessary for Lint Carpeting to compensate me for being deceived. I do not want to go through replacing the carpet you put down. I want a refund of $200 and a promise that you will remove the outdated samples from your showroom floor stack. If you tell me again that you had the product tested, I will point out AGAIN, that you tested the product that is in the BOOK, not on the FLOOR STACK! They are DIFFERENT PRODUCTS WITH THE SAME LABEL!!!!

Business

Response:

This letter is in response to the complaint filed by [redacted], ID #[redacted]. We installed carpet in the customer’s home first on November 18, 2010 and then the same style and color was installed on September 16, 2014. The carpet style is manufactured by Shaw Industries, Inc. the style is Timeless Appeal III style number Q4315 color Indigo color number 00404. The customer claims that the two carpets installed are different styles. We turned the claim into Shaw Industries and they sent the sample to be tested. We are attaching copies of the claim and the inspection report. We are also attaching a copy of the roll tag from the carpet we installed in September which shows the style name and number. The carpet installed this year is the same as the carpet installed in 2010. Every time carpet is made it can be a little different but it has to fall within a certain variance, face weights may vary by up to +/-7%. The carpet was tested and fell within the acceptable range. While we are sorry that Ms. [redacted] is unsatisfied, we have tried to do our best. We warrant the installation of the products purchased but the manufacturer warrants the product. Shaw Industries Inc. has concluded that the product is what the customer ordered. Larry Lint Flooring

Consumer

Response:

I reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

As I indicated in my complaint, I acknowledge that the test results show that the carpet tested is what Shaw is currently selling as Timeless Appeal III. This is not the subject of my complaint.The complaint, again, is that your sample stack of carpeting located in the center of your room IS NOT what Shaw is currently selling as Timeless Appeal III, although it is labeled as such. This is the carpet that was installed in my home in 2010. The book of samples you have located in the corner IS what Shaw is currently selling as Timeless Appeal III. This is the carpet that you installed in my home in 2014 and the carpet you had tested.You are displaying in the center of the room samples of an older, better version of the product, but what you install and Shaw provides is the new, less dense carpet whose samples are hidden away in books in the corner of the room. When I selected my product in 2014, I entered your store and picked up a sample of the "old" version, unbeknownst to me, and asked you to install it. Because it is not the "current" version, you did not install what I selected. You installed the newer, cheaper version.It is insulting to me that you did not respond to the issue of my complaint. I know I am making myself completely clear. You are sidestepping the problem, which is why I am writing this on the Revdex.com website so other potential customers know what to look out for at Larry Lint. That is my complaint and since you did not address this in your response, I take that you are doing nothing to correct the problem.

Regards,

Business

Response:

The carpet mills all have many styles of carpet but they all have unique names and style numbers. The styles and colors change often but the mills do not reuse style names or numbers because they could not track warranty information correctly.We went back to Shaw and gave them a copy of the complaint. They tested the carpet installed in 2014 and we posted the report in our response but if the customer will send us a small sample of the carpet installed in 2010, Shaw has agreed topay to have that carpet tested also. This way the results can be compared.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I agree with the approach to solve the problem. There is not a button for that, so I had to say "disagree", otherwise the case would be closed. I am mailing Lint Carpeting a test result that was conducted on my 2010 installed carpet. The test was conducted by my home insurance company in 2014 during the water damage claim. The reason I am sending this test result to you is that I do not have any 2010 carpet samples left, and I do not want to cut up the carpet that is on my floor in my bedrooms. The test I am referring to was done by ITEL, which is a world-wide recognized floor testing agency that all insurance companies use. I will put the test results in today's mail. They will provide Larry Lint with the same results that Shaw has tested the 2014 carpet. I would like to ask Lint Carpeting to send me the Shaw results. This way both Lint Carpeting and I will have the same information. Thank you.

Regards,

Review: I am 74 & my disabled husband is 76.We contracted with L. lint (retailer) and [redacted]. for rug & carpet for sum of $6366. (carpet $4356). On 5/6/13 the carpet was installed. The rug had to be carried up steps and the men were advised to enter in the back of the house which they ignored. The result was the support under steps was broken & L. lint refused to fix. Less then 2mts. later a mfg.defect was discovered in the rug & the whole rug had to be replaced. This was done on 7/12/13. However, the steps were not fixed at that time and L. Lint charged us an additional $100 to replace carpet on steps at 9/4/13. In Oct.,2013 brown spots appeared on the rug. The spots were under the dining room table and outside the closet and bathroom. I called L. Lint and an employee came out to our home. He inspected the spots & tested all of cleaning products on some uninstalled rug. The employee said to wait for a period of time to see if spotting resulted which did not happen. A few days later the production Mgr. called & stated that the spots were from cleaning solution and spotting occurred only at certain times. L. Lint sent out an 'independent inspector' to exam the rug. (Who pays this 'independent inspector'). The man called on Sunday evening and made an Appt. for Tuesday. On Monday morning he comes to the door and states he wants to inspect the rug.My husband & I were not dressed for the day, but we allowed him to come in & inspect the carpet.Upon inspection he wanted to see our cleaning products and we invited him to test anything in our house to try to reproduce the spots. After he understood L. Lint employee tested he declined. We received a letter from [redacted] declining to honor the warranty which was in excess of 10 years and concluding that cleaning material probably caused the spots which only occurred sometimes "under right temp & humidity". That did not happen because We have an excellent A/C & Heating system. We have had carpet all our lives & never had any problems other than soil & wearing.Desired Settlement: Larry Lint made no attempt to resolve The spotting issue other than charging us an additional amount to replace the bad areas of the rug. We do not want any patch work on our rug. THere was no duplication of spots no matter what was applied to the uninstalled piece of rug. At the very least L. lint should attempt to replace the color dye on the affected areas. This rug is suppose to be of high quality. We want our moneys worth. The warranty on this product is worthless and the rugpoor quality.

Business

Response:

In response to complaint [redacted].

Attached is a copy of our contract which states that we warrant the installation and the manufacturer warrants the product. When the [redacted]'s called in to report a problem we immediately went out to look at it... At that time our employee suggested that the spots were coming from a cleaning product. The customer disagreed so we started a claim with the manufacturer. They ordered an inspection from an independent contractor. The report is also attached. It showed a ph level 5 in the affected spots.

We offered to take a piece of carpet that was left over an apply patches to the areas but the customer refused. We are still willing to do this but there is nothing else we can do. It is not covered under the warranty for damage to topically applied substances.

Larry Lint Flooring

Review: On Fri. 1/20/12 we had ceramic tile installed in our kitchen and dining room. After two days of installation that included installation of a new subfloor, we noticed some areas of grout that were done poorly/incorrectly. Called company and they sent someone out on 1/26 to repair. A few months later, noticed that the grout was cracking and chipping out of the seams. As the company had left us some grout for repairs, we attempted to do this ourselves. By Summer, the cracking and chipping was extensive, so we called the company again. On 8/10/12, a repairman was sent out again. Only a few weeks later, the cracking and chipping had begun again. On 9/7/12 the same repairman came to repair the grout yet again.Just about a year later, and the chipping/cracking has not stopped, and we are fed up with calling Lint to repair it, which requires time off from work. The initial installation was done improperly, so it will not stop, ever. The floor makes a grinding noise when we walk on it, the grout is coming out in 2-inch pieces and looks just terrible. I've personally purchased a grout removal tool and repaired some areas myself, but cannot keep up with it. My last communication with Larry Lint Flooring was futile, and I informed them that I was reporting this issue to the Revdex.com.Desired Settlement: I would like the floor to be removed, the subfloor redone properly (with screws, not nails to keep it from moving) and the tile redone. Patching the grout will obviously not help the problem if the floor and tiles are moving.

Business

Response:

In response to the complaint [redacted] , we were unaware that there was still a problem. We received

notice and called to schedule an appointment. Our foreman went out and inspected the job

and there is a repairman scheduled to go out on September 27, 2013. We will do our best to

make the job right. We will send a follow up report after the 27th.

Larry Lint Flooring

Business

Response:

In response to the complaint [redacted] , we went out on September 27 &28, 2013 and replaced

the floor at no charge. To the best of our knowledge the customer is satisfied with the solution.

Larry Lint Flooring

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. As of now, the grout/tile has been replaced, and I am unsure as to whether it will begin cracking again. I hope not, as the job was done beautifully.

Regards,

Review: I have an agreement with Larry Lint flooring to install a laminate floor on the first floor of my house. The floor was either not installed correctly or there is a product defect. Larry Lint claims it is a product defect and will not correct my floor unless the manufacturer reimburses him.I have explained to them that it is not fair for me to be in the middle of their dispute. My agreement is with Larry Lint Flooring not the manufacturer. In addition to the poor quality of the floor, I have found out that the product was made in China and most likely contains toxic chemicals. After moving in, my dogs both suffered infections in all paws and their ears. They are still on medication and I awaken with headaches every day. I have been more than patient since this has been going on since the first week in June when I saw the floor. I sent pictures to Larry Lint and got no response. Finally a representative from Larry Lint Flooring came to the house and took pictures, an inspector came to the house and took pictures and still no resolution although both individuals felt the floor should be removed and replaced.Desired Settlement: My existing floor will be removed and hauled away and I will be able to select another flooring product and it will be installed. All of this will occur in a timely fashion. If Larry Lint does not want to install a new product for me, then I would like them to remove and haul away the defective floor and refund what monies I have paid.

Business

Response:

We agree that the floor in the [redacted] residence needs replaced and we have filed a claim with the manufacturer. Ms. [redacted] is scheduled to come in to reselect a flooring on Thursday evening. The floor that was installed is an LVT not a laminate.Attached is a letter from the manufacturer addressing her issues about safety of the products in regards to her pets. We have been working towards a resolution to the flooring since June 2nd and will continue to do so.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.