We have submitted a claim with the Revdex.com-NY
We will not pay for any service until this matter is cleared
The *** *** should AVOID THIS COMPANY!!!!!!!!!!!!!!!!!!!
Deplorable customer service
The story begins with our living room unit not cooling The fan blows air, but that’s it No compressor engages
PLEASE keep in mind that in the B line, the living room A/C unit covers over 70% of the apartment’s square footage
DAY 1: 7/*/2016-I was forced to reschedule my first appointment The four hour window they gave me was closingI calledThey were still on another job and would likely only get to me at the final minute of the final hour
DAY 3: 7/*/2016-They came and tested the Living Room unit They removed the unit stating NO FREONLIKELY A CRACK I was promised a diagnostic phone call and a total turnaround of days
We are in the midst of our first summer heat wave I go to Home Depot and spend over $on a portable unit as window units are not allowed at The Pecora
DAY 7/**/2016-I STILL had no diagnostic callOr any call I called *** and spoke to "Brittany.”
I complained about no diagnostic call She promised me a call back the same day "Mike" called back at 3pm to say that they hadn't run the diagnostic so there was still no estimate He promised me a call back the next dayI expressed my intense dissatisfaction in his company and customer service as we were already at Day
DAY 7/**/2016-NO CALL BACK FROM MIKE, or anyone!!!
DAY 7/**/2106-I had to call ***I asked to speak ONLY to Mike We still had NO diagnostic or estimate To placate me Mike threw out several scenarios and the cost for those fixes When I complained again about the TERRIBLE customer service he stated that if, in fact, it was a FREON fix he would charge me $instead of $ I opened the convo into getting a bigger, new machineI told him I would consider my options
DAY 10……………..Crickets………&hel...⇄ />
DAY 7/**/2016-When I still have NO diagnostic call/estimate I get *** *** managing agent, Sandra N*** on the caseI tell her the whole story to date
DAY 16!!!!!! 7/**/2106-I still have NO unitNO diagnotic and NO estimate Sandra N*** promises me via email that she is on them I believe her and know she’s on our side At this point we have made it clear to Sandra that we don't want the old machine back Only a new machine We now begin trying to get a quote for the newer bigger machine
DAY 7/**/2016-As we wait for the new machine quote we get a flurry of emails and phone calls that the OLD machine is on it’s way back to us that moment! No warning or notice Edgar even gets a call at work and has to leave the office The techs arrive with the machine we have been saying we didn't want backThey install it and try to leave Edgar notices the machine is not working properly The techs try to leave without addressing the issue Edgar pressures them to stay They finally determine that the compressor isn't working SHOULDN'T THEY HAVE KNOWN THAT BEFORE??? (When they finally ran the diagnostic??? Which they had days to do…..)
They take the old machine awaySandra N*** is made aware of every turnWE restate that this machine will only be a stop-gap That we are interested in a new more powerful unit
DAY 7/**/2016-THREE WEEKS LATER, NOT DAYS………we receive an email from Sandra N*** with a quote from DAVID @ Ice Aire with for the newer, more powerful machine We agree to the price However, the bigger machine (which was in-stock, is now out-of-stock and will have to be ordered)
That same day, the old machine comes back They had to replace the compressor!!!!!!! I’ll say again…..why they didn’t check the compressor before I don’t know As the now repaired machine is being installed I CALL DAVID @ *** *** Sandra’s contact I state several times to David that WE’VE CLEARLY SAID WE DONT WANT THIS MACHINE WE WANT THE LARGER UNITI tell him I’m concerned about signing this invoice He tells me the techs can’t leave until I do He instructs me to write everything on the invoice I write this is only a stop gap during this heatwave That we had stated several times that we don't want the machine, but are waiting for the larger machine at the price quoted to Sandra N***.*
DAY 7/**/2016-I get an email from the building manager, Sandra N***, saying they are reneging on the agreed price for the larger new machine!!!!!!!!!!!
*SEE ATTACHMENT
*** invoice 7/**/2106.jpeg
We have submitted a claim with the Revdex.com-NY
We will not pay for any service until this matter is cleared
The *** *** should AVOID THIS COMPANY!!!!!!!!!!!!!!!!!!!
Deplorable customer service
The story begins with our living room unit not cooling The fan blows air, but that’s it No compressor engages
PLEASE keep in mind that in the B line, the living room A/C unit covers over 70% of the apartment’s square footage
DAY 1: 7/*/2016-I was forced to reschedule my first appointment The four hour window they gave me was closingI calledThey were still on another job and would likely only get to me at the final minute of the final hour
DAY 3: 7/*/2016-They came and tested the Living Room unit They removed the unit stating NO FREONLIKELY A CRACK I was promised a diagnostic phone call and a total turnaround of days
We are in the midst of our first summer heat wave I go to Home Depot and spend over $on a portable unit as window units are not allowed at The Pecora
DAY 7/**/2016-I STILL had no diagnostic callOr any call I called *** and spoke to "Brittany.”
I complained about no diagnostic call She promised me a call back the same day "Mike" called back at 3pm to say that they hadn't run the diagnostic so there was still no estimate He promised me a call back the next dayI expressed my intense dissatisfaction in his company and customer service as we were already at Day
DAY 7/**/2016-NO CALL BACK FROM MIKE, or anyone!!!
DAY 7/**/2106-I had to call ***I asked to speak ONLY to Mike We still had NO diagnostic or estimate To placate me Mike threw out several scenarios and the cost for those fixes When I complained again about the TERRIBLE customer service he stated that if, in fact, it was a FREON fix he would charge me $instead of $ I opened the convo into getting a bigger, new machineI told him I would consider my options
DAY 10……………..Crickets………&hel...⇄ /> DAY 7/**/2016-When I still have NO diagnostic call/estimate I get *** *** managing agent, Sandra N*** on the caseI tell her the whole story to date
DAY 16!!!!!! 7/**/2106-I still have NO unitNO diagnotic and NO estimate Sandra N*** promises me via email that she is on them I believe her and know she’s on our side At this point we have made it clear to Sandra that we don't want the old machine back Only a new machine We now begin trying to get a quote for the newer bigger machine
DAY 7/**/2016-As we wait for the new machine quote we get a flurry of emails and phone calls that the OLD machine is on it’s way back to us that moment! No warning or notice Edgar even gets a call at work and has to leave the office The techs arrive with the machine we have been saying we didn't want backThey install it and try to leave Edgar notices the machine is not working properly The techs try to leave without addressing the issue Edgar pressures them to stay They finally determine that the compressor isn't working SHOULDN'T THEY HAVE KNOWN THAT BEFORE??? (When they finally ran the diagnostic??? Which they had days to do…..)
They take the old machine awaySandra N*** is made aware of every turnWE restate that this machine will only be a stop-gap That we are interested in a new more powerful unit
DAY 7/**/2016-THREE WEEKS LATER, NOT DAYS………we receive an email from Sandra N*** with a quote from DAVID @ Ice Aire with for the newer, more powerful machine We agree to the price However, the bigger machine (which was in-stock, is now out-of-stock and will have to be ordered)
That same day, the old machine comes back They had to replace the compressor!!!!!!! I’ll say again…..why they didn’t check the compressor before I don’t know As the now repaired machine is being installed I CALL DAVID @ *** *** Sandra’s contact I state several times to David that WE’VE CLEARLY SAID WE DONT WANT THIS MACHINE WE WANT THE LARGER UNITI tell him I’m concerned about signing this invoice He tells me the techs can’t leave until I do He instructs me to write everything on the invoice I write this is only a stop gap during this heatwave That we had stated several times that we don't want the machine, but are waiting for the larger machine at the price quoted to Sandra N***.*
DAY 7/**/2016-I get an email from the building manager, Sandra N***, saying they are reneging on the agreed price for the larger new machine!!!!!!!!!!!
*SEE ATTACHMENT
*** invoice 7/**/2106.jpeg