Constant harassment from door to door salesHarassment complaints filled with local sheriff deptafter several calls to company directly did not stop solicitorsEach solicitor told to stop and no change yetAwaiting results from Sheriff Dept
I am so sorry this has been an unpleasant experience for [redacted] After doing an exhaustive review of his complaint and contacting the previous owner who was the individual we contracted with for the residence at [redacted] ** Oakhill/herdon V.Awe are happy to clear up any misunderstandings about the residual warranties and or repairsMid Atlantic Construction of Va was contracted for the replacement of a sq ft roof due to hail damage that occurred on 5-14-This contract was for the shingle portion of the roof alone excluding the widows walkOur work at the time carried a ten year non-transferable warranty on labor and a thirty year one time transferable warranty on shingle materials provided by the manufacturer (***).We were contacted on July 14, at 1:Pm by [redacted] via email about transferring the warranty the new homeowner we agreed to do a courtesy transfer of a two year warranty to the new homeowner out of appreciation to our clientWhen we pulled the agreement to do the transfer, [redacted] was reminded on July 15, at 11:am that we were not contracted for the widows walk at the peak of the roof [redacted] acknowledged this fact in an email included in this response [redacted] was given a detailed instruction list on how to transfer her material warranty and we happily transferred the two year labor warrantyMr Damu Kothandan asked us to come out on a warranty matter stating he had a leakWe responded promptly went out to the property identified the leak as tear in the widows walk where the brackets that attached the railing to the flat portion of the rubber roof were leaking we did $patch repair for the client for which we did not bill him for and informed him that eventually he would need to replace the rubber roofHe was unhappy with the fact that we would not replace the rubber roof that we did not do for [redacted] and [redacted] on 3-9-In response we offered him a large discount on the price to replace the rubber roof at that point he indicated he would get back to us [redacted] was present and saw the sources of the leaks but yet he persisted on that it should be replaced by us at no cost He insisted that we release our clients insurance info as well as other documentsWe told [redacted] that we need permission from our client to release that info, seeing as it contained information that also related to [redacted] banking informationWe are more than happy to meet with [redacted] to resolve any of these issues and hopefully repair the rocky start to this relationshipI did contact [redacted] she did authorize me to release the original contract, emails between us and her, and a letter she wrote to respond to this situation, but she did not authorize her insurance paperwork to be released, seeing as it has personal information on itWe are happy to send out another team to inspect for any further failures of the roof and inspect the entire roof again at no costWe are also open to sitting down with [redacted] and trying to find a resolution for himWe hope this documentation helps clear up any confusion on what Mid Atlantic Construction of VA was contracted for and gives [redacted] the answers he was looking for
Recently, siding and gutters/down-spouts were replaced by Mid Atlantic Construction of VA, Inc on my homeThrough contract writing by tech Tyler, to work completion by MAC's workers, I am extremely satisfied with its performance and execution....a very reputable company that I would recommendThanks MAC
Had this project manager by the name of Tyler GCome to my houseHe explained that there hail damaged on a lot of houses in our areaTold him that he can go ahead and inspect the house but I was not foing to sign anythingAfter this point he got irritated and said" well okay thenI will not do a thorough inspection" At that point I knew that he was not going to inspect thoroughlyAfter five minutes of pretending to inspectHe knocks on my door againAnd says" well, I did an inspection and I didnt see any hail damage enough for the insurance to pay for it"""At this point I asked him to repeat what he said and patted his shoulders Told him he was lying and did not do an inspection because I already had an insurance adjuster come to my house and insurance approved the eoof damagedSo this guy is a complete liar and untrustworthyDont do business with themAlso aftet I patted his shoulders, he told me not to touch himBecause he was furious that I tols him he was not doing a good job and was a bad rep for his company
Constant harassment from door to door salesHarassment complaints filled with local sheriff deptafter several calls to company directly did not stop solicitorsEach solicitor told to stop and no change yetAwaiting results from Sheriff Dept
I am so sorry this has been an unpleasant experience for [redacted] After doing an exhaustive review of his complaint and contacting the previous owner who was the individual we contracted with for the residence at [redacted] ** Oakhill/herdon V.Awe are happy to clear up any misunderstandings about the residual warranties and or repairsMid Atlantic Construction of Va was contracted for the replacement of a sq ft roof due to hail damage that occurred on 5-14-This contract was for the shingle portion of the roof alone excluding the widows walkOur work at the time carried a ten year non-transferable warranty on labor and a thirty year one time transferable warranty on shingle materials provided by the manufacturer (***).We were contacted on July 14, at 1:Pm by [redacted] via email about transferring the warranty the new homeowner we agreed to do a courtesy transfer of a two year warranty to the new homeowner out of appreciation to our clientWhen we pulled the agreement to do the transfer, [redacted] was reminded on July 15, at 11:am that we were not contracted for the widows walk at the peak of the roof [redacted] acknowledged this fact in an email included in this response [redacted] was given a detailed instruction list on how to transfer her material warranty and we happily transferred the two year labor warrantyMr Damu Kothandan asked us to come out on a warranty matter stating he had a leakWe responded promptly went out to the property identified the leak as tear in the widows walk where the brackets that attached the railing to the flat portion of the rubber roof were leaking we did $patch repair for the client for which we did not bill him for and informed him that eventually he would need to replace the rubber roofHe was unhappy with the fact that we would not replace the rubber roof that we did not do for [redacted] and [redacted] on 3-9-In response we offered him a large discount on the price to replace the rubber roof at that point he indicated he would get back to us [redacted] was present and saw the sources of the leaks but yet he persisted on that it should be replaced by us at no cost He insisted that we release our clients insurance info as well as other documentsWe told [redacted] that we need permission from our client to release that info, seeing as it contained information that also related to [redacted] banking informationWe are more than happy to meet with [redacted] to resolve any of these issues and hopefully repair the rocky start to this relationshipI did contact [redacted] she did authorize me to release the original contract, emails between us and her, and a letter she wrote to respond to this situation, but she did not authorize her insurance paperwork to be released, seeing as it has personal information on itWe are happy to send out another team to inspect for any further failures of the roof and inspect the entire roof again at no costWe are also open to sitting down with [redacted] and trying to find a resolution for himWe hope this documentation helps clear up any confusion on what Mid Atlantic Construction of VA was contracted for and gives [redacted] the answers he was looking for
Recently, siding and gutters/down-spouts were replaced by Mid Atlantic Construction of VA, Inc on my homeThrough contract writing by tech Tyler, to work completion by MAC's workers, I am extremely satisfied with its performance and execution....a very reputable company that I would recommendThanks MAC
Had this project manager by the name of Tyler GCome to my houseHe explained that there hail damaged on a lot of houses in our areaTold him that he can go ahead and inspect the house but I was not foing to sign anythingAfter this point he got irritated and said" well okay thenI will not do a thorough inspection" At that point I knew that he was not going to inspect thoroughlyAfter five minutes of pretending to inspectHe knocks on my door againAnd says" well, I did an inspection and I didnt see any hail damage enough for the insurance to pay for it"""At this point I asked him to repeat what he said and patted his shoulders Told him he was lying and did not do an inspection because I already had an insurance adjuster come to my house and insurance approved the eoof damagedSo this guy is a complete liar and untrustworthyDont do business with themAlso aftet I patted his shoulders, he told me not to touch himBecause he was furious that I tols him he was not doing a good job and was a bad rep for his company