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Lion's Family Fun Park

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Lion's Family Fun Park Reviews (1)

*** *** brought his Toyota Tundra into my shop on May 24, for us to replace his rack & pinionHe brought us a rack & pinion that he had purchased from somewhere else for us to installWhen we finished the installation we saw that the power steering pressure hose was leaking
so we called him and got authorization to replace the hoseWhen testing the vehicle upon completion we found the rack & pinion he had purchased was defectiveWe called him and informed him of thisHe had us to call Detroit Axle on his behalf and we were told that they would not replace it or pay for a labor claim but he could return it for a refund. *** told us to go ahead and get one and install itprocedure is for us to charge the customer the labor again since he supplied the original part but in trying to help him out we agreed to do $worth of labor at no chargeThis is unheard of in our businessThe truck was finally finished and he picked it upWe thought he would be happy considering all of the money we saved him on laborThen he called us and said his airbag light was onThis absolutely had nothing to do with the work we performed on his truck but we told him to bring it in and we would check it out for him, again at no chargeIt took a couple of hours to check it out and tell him it was the Spiral Coil bad and if he wanted to buy the part that we would install it for free. At this time he wanted us to pay for the part also and we told him that we would not do that because it was nothing to do with his previous jobHe said he would let us know what he decided and then we received this letter from youHonestly, I'm blown away by what he wantsNo other shop would have gone above and beyond for a customer as we do and he's wanting moreMy techs get paid for every hour they work and I had to put out of pocket the money to try and help *** outI will not work on his vehicle nor pay for anyone else to work on itI know we have done enough for him and no matter what else we would do that he would never be satisfied.*** ***

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Address: 13801 N. Eastern, Edmond, Oklahoma, United States, 73034

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