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Lionel Elmer's Radiator Shop, Inc.

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Reviews Lionel Elmer's Radiator Shop, Inc.

Lionel Elmer's Radiator Shop, Inc. Reviews (1)

My husband and I purchased a GMC Sierra 2500HD in Dec from another dealership in KY My husband was driving to work Jan 2, actually making a left hand turn at a stop sign, the driver shaft in his new truck snapped in half, this truck only has 12,miles on itWe called GM Corporate to have the truck towed to the dealership Flow GMC, considering that it is still under every warranty that is offeredWhen the truck arrived to Flow GMC the service rep met my husband to ask how that damage happened to his truckMy husband relayed to him just how it had happened, he was on his way to work stopped at a stop sign to make a left turn, when he hit the gas he heard a loud bang, he got out of the truck and look under and saw the drive shaft in halfThe service rep told my husband he had never seen something like that happen beforeMy husband asked them if they had a courtesy car he could drive because we both work and absolutely need vehiclesThey told him they did not have anything that day but would have the next day 1/at pmOn 1/we called to find out the status of the courtesy car and were told "Sorry we do not have one" and we cannot rent you a car through enterprise because we are not sure that this will be covered under your warrantyOf course we were upset to hear this because we had NOT received a call that entire day for any status updates on the issue with the driver shaft and then to hear they wont provide a car they offered just the night beforeI asked Mike (Service manager) why is this not being covered under warrantyMike told me that the district manager has been sent pictures because they believe "outside interference" caused these issuesI then asked him what do you mean by outside interference? Mike told me that he believed my husband got "hung up on a large rock with all tires suspended from the ground and hit the gas so hard that it caused the drive shaft to break or buried it in mud previously and thats what caused the damage"The entire time speaking to this "gentleman" he was rude, not helpful and made assumptions on what we supposedly did that we caused this damage I told him, well it was picked up on the side of a paved road, you can ask the tow truck driverHe said we can pull the RPMS on the truck and they would let us knowOn 1/my husband was notified that they would not cover these parts under warrantyThey continued with telling us that it is our fault that this happened, that the drive shaft was full of mud and that "maybe a piece of bailing wire got wrapped around it to break it", I informed him again that we live in a gated community and not on a farmMike also informed my husband the pulling the RPMS (that they told us they would do) was not necessary because they already decided that was not needed after speaking with the District Manager They quoted us $for repairs and we did not receive the truck back until 1/12, we had to pay for these repairs out of pocket because we could not wait any longer without a 2nd vehicleThe entire week they had the truck they would not give us a courtesy car even though I had to drive min one way to get my husband to and from work, and we made the dealership aware of thisThey did not careThe entire experience we had with this company has been awfulI would never recommend you take your vehicles here for service, pay the extra and have them towed somewhere elseWe now are in the middle of a claim with GM corporate and the dealership we purchased this from is on our side, thankfullyThis company made nothing but assumptions on what could have happened versus standing behind the "great" warranty GMC is supposed to offer

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