Lionesse

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me It is not exactly the result I wanted, but I guess that is acceptable Just please make sure your clients are better trained than this It was unacceptable sales practice based on someone that's been in sales for 10+ years Sincerely, [redacted]

On 6/22/2016, the customers bought $worth of products, was shown demonstrationsfor a ll of the products, agreed to buy them,was shown the receipt and signed receipt next tothe return policy.We also have a big sign next to the register a nd in the VIP treatment room stating our policy, which is;•"AlI sales are final, No Refunds, Exchanges only within days!"However, we take pride in ensuring our customers satisfaction We have refunded the charge to the cardholder on 7/17/for good customer relations and also informed the customer via email.{See attachments)Respectfully yours,Customer Service Department

Revdex.com ID #*** To whom it may concern, On 3/16/2016, the customers bought $3,worth of products in separate transactions of $and $3,036.65, was shown demonstrations for all of the products, agreed to buy them, was shown the receipt and
signed receipt n**t to the return policy. We also have a big sign n**t to the register and in the VIP treatment room stating our policy, which is: "All sales are final, No Refunds, **changes only within days!" Once we were informed by the customer she was not satisfied with the products due to an allergic reaction, one of our sales associates spoke with her regarding our sensitive lineThe customer agreed she was interested in our new line as an **changeWe sent the sensitive line to the customer as promisedHowever, after a long investigation, we discovered the package was stuck at ***A claim has been reported. Although we have not received the package back from *** nor the products that were being **changed by the customer, we resent the customer’s products again for good customer relations(See attached delivery confirmation) Sincerely, Customer Service DepartmentLionesse - Maui Region

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
It is not exactly the result I wanted, but I guess that is acceptable.  Just please make sure your clients are better trained than this.  It was unacceptable sales practice based on someone that's been in sales for 10+ years.
Sincerely,
[redacted]

Revdex.com ID #[redacted]   To whom it may concern, On 3/16/2016, the customers bought $3,560.21 worth of products in 2 separate transactions of $523.56 and $3,036.65, was shown demonstrations for all of the products, agreed to buy them, was shown the receipt and signed receipt n**t to...

the return policy.  We also have a big sign n**t to the register and in the VIP treatment room stating our policy, which is: "All sales are final, No Refunds, **changes only within 30 days!" Once we were informed by the customer she was not satisfied with the products due to an allergic reaction, one of our sales associates spoke with her regarding our sensitive line. The customer agreed she was interested in our new line as an **change. We sent the sensitive line to the customer as promised. However, after a long investigation, we discovered the package was stuck at [redacted]. A claim has been reported.  Although we have not received the package back from [redacted] nor the products that were being **changed by the customer, we resent the customer’s products again for good customer relations. (See attached delivery confirmation) Sincerely,   Customer Service DepartmentLionesse - Maui Region

Aloha Mr. [redacted], We have went over your complaint and opened up a case to take care of the situation to make sure this does not happen again. Customer Service is our top priority and we like to hear that our customers leave our store satisfied. We understand you felt our sales consultant was...

pressuring you and/or your wife to make the purchase. However, Each of our sales consultants have their own personality and ways of communicating. We did take this to our awareness and will make sure that they will be more gentle with our customers going forward. We would like to apologize for ANY inconvenience but due to our return policy that is told verbally and is printed on a sign in our treatment room and register stand-we cannot issue a refund. The final decision on whether to purchase or not and whether to walk away or not lays on the customer, therefor there is not much we can do. As a sincere apology the most we can and will do is send you a set of product as a gift from us to you.Mahalo,Customer Service Management

On 6/22/2016, the customers bought $2931.94 worth of products, was shown demonstrationsfor a ll of the products, agreed to buy  them,was shown the receipt and signed receipt next tothe return policy.We also have a big sign next to the register a nd in the VIP treatment room stating our policy,...

which is;•"AlI sales are final, No Refunds, Exchanges only within 14 days!"However, we take pride in ensuring our customers satisfaction.  We have refunded the charge to the cardholder on 7/17/2016 for good customer relations and also informed the customer via email.{See attachments)Respectfully yours,Customer Service Department

Complaint: [redacted]  
[redacted]
[redacted]I overlooked the message that was sent to me on August 10th. I am just now reading their response.  This is absolutely not the truth.  The package was not at the [redacted] office - it was sent via priority mail through the post office AND please note that it was received this month. See attached. This was clearly sent about a week ago and they did not use [redacted].  This is just one of many lies from them. In the box, there was some sensitive skin products, but again they put the same stuff in there that I am allergic too. They just threw some stuff in a box and sent it.  Aren't they missing the point? They even acknowledge that I am allergic.  In addition, we, as consumers  are required to ask for **changes within 30 days WHICH we have and have been dealing with it for months. Where is our protection - they are not following their own advertised rules for this.......That was in March and now it's August? I also have ALL communication via t**t messages and email proving they have been lying from the start. We will continue to fight this with them.  These type of people should not be in business lying to and scamming people. Please confirm receipt.Regards,[redacted]

On 6/22/2016, the customers bought $2931.94 worth of products, was shown demonstrationsfor a ll of the products, agreed to buy  them,was shown the receipt and signed receipt next tothe return policy.We also have a big sign next to the register a nd in the VIP treatment room...

stating our policy, which is;•"AlI sales are final, No Refunds, Exchanges only within 14 days!"However, we take pride in ensuring our customers satisfaction.  We have refunded the charge to the cardholder on 7/17/2016 for good customer relations and also informed the customer via email.{See attachments)Respectfully yours,Customer Service Department