Liongate Network Associates, LLC

we are very sorry this slipped through the cracks herewe have contacted Ms [redacted] and she is scheduled to come in and get these items taken care of on October 26ththank you

[redacted] ***I am sorry you are having issues with your new Toyota and getting it rectified by our service departmentI will look into this during the week and get with my service director to discussPlease understand we must be able to reproduce the problem to diagnose and fix it correctlyAlso understand That we are reimbursed from the manufacturer to perform such repairs under your New car warranty so we are eager to do so once we can locate the problemThis may involve you to leave your Vehcile with us for a day or so to properly disgnose and drive it for a time period to try and reproduce the problemBoth they we are happy to do at your convenienceI will have someone reach out to you to discuss this weekThanks again for your patience and repeat businessWe value it

Our Finance Director is in contact with this customer now about this issueI received the copy of the application signed by the consumer that was done in August I also made sure that was in the finance directors possession We are awaiting some information from Toyota and will respond when we get thatthank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint I did not purchase a "new" car warranty policy, I purchased a "used" car extended warranty If Joe Myers Toyota took it upon their own to submit a policy for a "new" car warranty policy, that was their assumption Not the product I was sold.The attached document, which is my original purchase signed agreement reflects this Regards,

we were able to issue the consumer the original Used Car warranty policy she desired with Toyota's assistancethis should serve to satisfy the customer complaintthank you for your patience as we worked through thissorry for the confusion

The customer relation mananger has schedule an appointment for 01/29/to have the customer bring the vehicle in for furhter diagnostics

Mr***, I apologize for this lack of service on our partThis is the first I am hearing about itwe will absolutely provide you with an additional key and or key fob per your requestI will have my CRM contact you shortly to arrange thisthank you

We apologize for the delay in responseWe had to retrieve the deal folder to review all paperwork signedThere is no paperwork of any kind detonating this vehicle as a certified vehicle or any forms or paperwork signed by the consumer saying suchWe also reviewed service records on this and it
never went through service for *** ***These vehicles are clearly marked on the lot with numerous designations and numerous paperwork is signed by the consumer including a certification packThis is not the case hereWe apologize if the consumer feels Mislead by this saleMrB*** is no longer employeed with us as of about months agoThere is no way to certify the vehicle now even if we wanted to as it needs to happen before it is retailed and titledWe will reach out to this customer again to discuss furtherThank you

We will look into this and respond accordingly asapThis sounds like an issue that would be easy to solveI Am curious if anyone was ever told about this issue? I can assure you if we are responsible for any damage to your vehicle we will take care of itWe normally do a written Walk around on
all vehicles that would notate any damage at check in if noticeableIn addition we have video of all vehicles as they are brought through to be cleaned after work is performedWill respond asap. Thank you

We apologize for any misunderstanding caused by this warranty purchaseHowever there was no mistake madeThe vehicle purchased was sold a New Car Warranty because that is what we always do if the vehicle qualifies for itIt has to be less than years from date of original sale and under 36k
milesThis warranty is always a more comprehensive policy since it is the exact same coverage as we sell on a new vehicleIn addition it is less expensive to us and the consumerAll paperwork signed by the customer reflects the coverage provided by this warranty including the expiration date and milesThere was no error made on our part on the policy providedI just apologize for any confusion that may have occurred in relation to thisWe will contact this cuustomer to discuss furtherthank you

Revdex.com:Joe Myers did respond to my request to fix the vehicle, but given the poor experience I had with
them and their lack of knowledge in repairing German cars, I elected to take the car to my mechanic who waived the diagnostic fee and fixed the wiring in the seat without charge. You can close this complaint although there was not a satisfactory response by the business. Regards, ***

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.   Thank you

we are very sorry this slipped through the cracks here. we have contacted Ms. [redacted] and she is scheduled to come in and get these items taken care of on October 26th. thank you.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be OK currently, but will see they will really take care of it when I take my car to the dealer after the flood. Hopefully we can keep this case open till it is fully resolved.  Thank you so much.Sincerely,[redacted]

the warranty Mr. [redacted] purchased and the warranty that we offer at no cost to customers on pre owned cars, did not cover the part that went out on his vehicle. We have offered to split the cost of the repair with Mr. [redacted] which he apparently refused. We will repair the part with a total...

cost to Mr. [redacted] of $500 if he would like us to. We will pay the rest. Please let us know how to proceed. thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.   I did not purchase a "new" car warranty policy, I purchased a "used" car extended warranty.  If Joe Myers Toyota took it upon their own to submit a policy for a "new" car warranty policy, that was their assumption.  Not the product I was sold.The attached document, which is my original purchase signed agreement reflects this.
Regards,

[redacted]I am sorry you are having issues with your new Toyota and getting it rectified by our service department. I will look into this during the week and get with my service director to discuss. Please understand we must be able to reproduce the problem to diagnose and fix it correctly. Also...

understand That we are reimbursed from the manufacturer to perform such repairs under your New car warranty so we are eager to do so once we can locate the problem. This may involve you to leave your Vehcile with us for a day or so to properly disgnose and drive it for a time period to try and reproduce the problem. Both they we are happy to do at your convenience. I will have someone reach out to you to discuss this week. Thanks again for your patience and repeat business. We value it.

we were able to issue the consumer the original Used Car warranty policy she desired with Toyota's assistance. this should serve to satisfy the customer complaint. thank you for your patience as we worked through this. sorry for the confusion.

Our Finance Director is in contact with this customer now about this issue. I received the copy of the application signed by the consumer that was done in August 2009. I also made sure that was in the finance directors possession.  We are awaiting some information from Toyota and will respond when we get that. thank you.