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Lions Auto Sales

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Lions Auto Sales Reviews (3)

we apologize for the situation that is the customer not happy , I would like to clear out some thing ,, the car has been sold as - is and attached there is a documents signed by the customer but even so we are not here to sell bad cars or to sell customers cars that had issue , he brought us the car one time to fix it , we told the customer to drive on the car about miles and to let us know if the hesitation go away because we programed the tcm and and it need to be driven to know if it works out or not , the customer got the car and after a week or so he didn't called us back to tell us how is the car doing he starts writing review every where without even contacting us and ask us to fix his car even is we sold the car as - is , we still respect that and wanted to fix the car for him the right way , but the customer saying on his complains that he don't trust us any more and he don't want us to fix the car for him because he gave us few chances to fix the car , how it is few chances if we got the car one time we always try to do our best to keep our customer happy so we have no problem to fix his car ,, he can bring us the car for couple days and we should be able to take the car to a certified mechanic and have it repaired and also I would like to know estimate repair cost from there own mechanics thanks [redacted] I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to meI would like Lions Auto to clarify that they are agreeing to repair the issue that is causing the hesitation, any broken motor mount and replace the air conditioning compressor and any parts it is currently being attached to improperly with zip ties and silicone, ie the oil panThe hesitation, motor mount and air conditioner compressor issues are what Lions previously agreeed to repair but it was not done or done correctlyWe will give you the opportunity to repair these issues at a certified mechanicWe will remove negative feedback and put the problem behind us once the vehicle is repaired properlyThank you

I would first like to say we have apologized to this customer for this situation several timesHowever we would like to advise what exactly had happenedThis customer had purchased a vehicle form us a few months back, all of our paper work was complete and correct, the customer had even signed the papers and went over the information on each page(All the paper work was correct)We had sent the paperwork to DMV and the registration was sent out to the customer However the DMV had made a mistake with the customers addressSo when the customer had called us on several occasions we had told him that it was already previously sent out to him and we were not sure why he had not received itAfter some time and more calls from the customer we looked into it with the DMV and found the mistake they had madeIt does take time to fix issues with registrations and we have worked with the DMV to correct the issues and the customers registration and Plates were sent to himIf you would like proof of the correction we do make copies and can provide themThank you for your time, please let us know if there is anything further we can do in this matter?

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