Lions Crossing Apartments

First of all who is ***? You mean [redacted] Also, the gentleman that we released to was with us and he did fill out all of his paperwork there and paid his rent on the day we filled out that form Also, I don't even know if that is my paper because he blacked out all of the information We went to the manager with the gentleman that was to take the apartment because we wanted to be sure that everything was going to be done The manager that day told us specifically that we were done and that we would be receiving our October rent back within a few weeks They said we were o.kand I know that the lesee that we got did all his paperwork that day They are hiding some mistake they made I don't care if the other guy didn't take the apartment after that He signed the papers stating that he was going to lease it That makes him responsible If he moved out after that, it is not our problem Regards, [redacted] ***

To Whom it May Concern:In response to complaint #***, this is a matter of miscalculation the previous resident's end.The previous resident feels that the amount refunded is incorrect, so I attached a copy of his statement.This statement will show you how we came to the amount to be refunded
All items that he requested in his first request to be removed have been removed.The easiest way to understand the statement is to take the final balance of $on 8/24/(balance before items were removed), and subtract the total amount for the items removed on 11/13/($+ $+ $+ $= $125.75)This will give you the credit that has been refunded of $66.46.The two duplicate charges he requested be removed for the tub cleaning and item removal from bathroom were already credited on 8/16/2014, as you will see on your statement.There are no other charges that need to be removed from the accountThe $refund was the final amount owed to the resident by Lions Crossing.We have encouraged the resident to call and/or make an appointment so that we can demonstrate line by line on the account statement.Thank you

First of all who is [redacted]?  You mean [redacted].  Also,  the gentleman that we released to was with us and he did fill out all of his paperwork there and paid his rent on the day we filled out that form.  Also, I don't even know if that is my paper because he blacked out all of the information.  We went to the manager with the gentleman that was to take the apartment because we wanted to be sure that everything was going to be done.  The manager that day told us specifically that we were done and that we would be receiving our October rent back within a few weeks.  They said we were o.k. and I know that the lesee that we got did all his paperwork that day.  They are hiding some mistake they made.  I don't care if the other guy didn't take the apartment after that.  He signed the papers stating that he was going to lease it.  That makes him responsible.  If he moved out after that, it is not  our problem.
Regards,
[redacted]

Our leasing office at Lions Crossing Apartments received a complaint from a current tenant andappreciates the opportunity to respond. Mrs. Lewis, the guarantor of lake Lewis, who is a currentlease holder at Lions Crossing, states that that her son should be released from his lease contractand is not...

responsible for the amount he is being charged for.Our first contact with [redacted] regarding his desire to be released from his contract was on October4, 2014 when he completed his Intent to Relet Form. Please see the attached Intent to Relet Formthat [redacted] signed. [redacted] informed our office that be was interested in being released from hiscontract and planned on moving out of the apartment immediately. We do not offer subletting,but reletting (re-leasing of a lease contact to another individual) is available. We placed him onour relet list and made sure he completed the Intent to Relet Form, Per the Intent to Relet form,the completion of the form and $200 payment does not release any tenant from their contract norguarantees that a replacement will be found. A new tenant must take over the lease contact. If anew lease is not signed and no one moves into the bed space, then payment for the bed space willremain the tenant’s responsibility.Please also see attached a copy of page 4 of 8 of the lease agreement [redacted] signed. The propersteps were taken to begin the relet process, but to complete the relet process a new lease holderwouid have to apply and sign a contract, the individual taking over the [redacted]’s lease contractwould have to auake a payment, and lastly they would have to pick up the keys for the unit.Currently, there has not been any prospective residents show interest in [redacted]’s bed space. Ourstaff will continue to advertise [redacted]’s bed space and assist him with finding a replacement.We sincerely regret any inconvenience this issue may have caused. Please feel free to contact ourstaff directly at [redacted] if you have any additional questions or concerns in this matter.

Review: My son, a student at [redacted], car towed at the request of the property manager. He was advised that it was towed because he did not pay the activity fee. The fee had been paid. He was advised that there was NOTHING they could do. Car is towed, in error. Towing company wants payment for towing cost.Desired Settlement: Return of my son's vehicle without cost to him AND in the same condition as when it was towed.

Business

Response:

This letter is in response to the Revdex.com Complaint dated September 18, 2013. [redacted] was towed from a parking space that was assigned to another apartment on the date of incident. The reason he was towed has nothing to do with the Activity Fee not being paid. Mr. [redacted] failed to obtain and affix a parking decal to his vehicle, in addition to the fact that he parked in a space that was not reserved for his apartment. Our policy is that any vehicle without a proper parking decal will be towed without warning from our parking lot. All residents have signed parking agreements at time of move in with this information, received resident handbooks that outline all policies and received multiple warnings prior to the beginning of towing enforcement.

At this time, it is our decision that we will not be reimbursing [redacted] or [redacted] any fee for the towing cost.

[ T. 814.238.4099 | F. 814.238.4969 | LIONSCROSSING.COM

Consumer

Response:

Review: Lion's Crossing did not pay me back the amount owed to me from advanced payments and security deposits upon completion of my lease. They owe me $85.03 for a lease which ended in mid-August. It is now 3 months later, and today I finally received a check, but for less than what they owe me. They sent me a check for $66.46. Lion's Crossing (American Campus Communities OP LP) owes me an additional $18.57. I emailed them to let them know this, and have not yet heard back.Desired Settlement: I would like to be paid the total amount owed to me ($85.03).

Business

Response:

To Whom it May Concern:In response to complaint #[redacted], this is a matter of miscalculation the previous resident's end.The previous resident feels that the amount refunded is incorrect, so I attached a copy of his statement.This statement will show you how we came to the amount to be refunded. All items that he requested in his first request to be removed have been removed.The easiest way to understand the statement is to take the final balance of $59.29 on 8/24/2014 (balance before items were removed), and subtract the total amount for the items removed on 11/13/2014 ($25 + $18.75 + $12 + $70 = $125.75). This will give you the credit that has been refunded of $66.46.The two duplicate charges he requested be removed for the tub cleaning and item removal from bathroom were already credited on 8/16/2014, as you will see on your statement.There are no other charges that need to be removed from the account. The $66.46 refund was the final amount owed to the resident by Lions Crossing.We have encouraged the resident to call and/or make an appointment so that we can demonstrate line by line on the account statement.Thank you.

Review: My son [redacted] along with my Husband, [redacted], and myself, [redacted] as cosigners leased an appartment for 9 months. My son desided not to go to school at that time and therefore wanted out of the lease. Lion's Crossing told us that if we sublet the appartment we would no longer be responsible for it. We found someone to sublet to. My husband and my son went down to the office with the other person and signed papers. We paid the 210.00 fee to transfer the lease over to the other person. Unfortunately, my husband did not get a copy of the paperwork and I don't recall the mans name that we sublet to. I do however have a copy of the check that they did cash for the transer. They either lost this information or decided to ignore it. Apparently the other gentleman didn't move in, but this isn't our problem. We signed the papers and they cashed the transfer check. We should no longer be responsible for it. I have asked multiple times about this. Some of the peopler there tell me that it's being handled and others tell me that they don't have any of that information. I don't know what to do about this. I try to get higher up in the company to get them to deal with it, but they never let me talk to anyone. I tried emails multiple times as well. I don't want to have this go on my or my son's credit and I don't want to go to court for this either, but I will if I have to. They are now saying we owe them Nov, Dec, Jan, and Feb rent of 500.00 each plus electric bill of approximately 12.00/month. Please help me.Desired Settlement: A letter stating that this problem has been fixed and we are no longer responsible for the lease and an assurance that this will not go on my credit and if it does that they will call to fix it.

Business

Response:

Our leasing office at Lions Crossing Apartments received a complaint from a current tenant andappreciates the opportunity to respond. Mrs. Lewis, the guarantor of lake Lewis, who is a currentlease holder at Lions Crossing, states that that her son should be released from his lease contractand is not responsible for the amount he is being charged for.Our first contact with [redacted] regarding his desire to be released from his contract was on October4, 2014 when he completed his Intent to Relet Form. Please see the attached Intent to Relet Formthat [redacted] signed. [redacted] informed our office that be was interested in being released from hiscontract and planned on moving out of the apartment immediately. We do not offer subletting,but reletting (re-leasing of a lease contact to another individual) is available. We placed him onour relet list and made sure he completed the Intent to Relet Form, Per the Intent to Relet form,the completion of the form and $200 payment does not release any tenant from their contract norguarantees that a replacement will be found. A new tenant must take over the lease contact. If anew lease is not signed and no one moves into the bed space, then payment for the bed space willremain the tenant’s responsibility.Please also see attached a copy of page 4 of 8 of the lease agreement [redacted] signed. The propersteps were taken to begin the relet process, but to complete the relet process a new lease holderwouid have to apply and sign a contract, the individual taking over the [redacted]’s lease contractwould have to auake a payment, and lastly they would have to pick up the keys for the unit.Currently, there has not been any prospective residents show interest in [redacted]’s bed space. Ourstaff will continue to advertise [redacted]’s bed space and assist him with finding a replacement.We sincerely regret any inconvenience this issue may have caused. Please feel free to contact ourstaff directly at [redacted] if you have any additional questions or concerns in this matter.

Consumer

Response:

First of all who is [redacted]? You mean [redacted]. Also, the gentleman that we released to was with us and he did fill out all of his paperwork there and paid his rent on the day we filled out that form. Also, I don't even know if that is my paper because he blacked out all of the information. We went to the manager with the gentleman that was to take the apartment because we wanted to be sure that everything was going to be done. The manager that day told us specifically that we were done and that we would be receiving our October rent back within a few weeks. They said we were o.k. and I know that the lesee that we got did all his paperwork that day. They are hiding some mistake they made. I don't care if the other guy didn't take the apartment after that. He signed the papers stating that he was going to lease it. That makes him responsible. If he moved out after that, it is not our problem.

Regards,