[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:His response is full of blatant lies and I have screenshots to back me upPlease see the points below, including my call log and email history which proves that he is lying (especially about me just showing up at the shop without him telling me the car isn't done.) I have attached the screenshots and also hosted them online so you can refer to them throughout my response belowHe didn't ask me if I wanted to do the work required for the inspectionHe asked what I wanted to do, and I said "go get me an estimate." Why would I ask for a quote when I came to pick up the car? The whole point of getting a quote is to know what a service will cost BEFORE you go to pick up the car and payI would never, ever get ANY work done without knowing a ballpark price firstThe front bumper was not hanging offAgain, this car has passed 5-inspections regularly and there have been no changes to the state of the bumperSee call log below to [redacted] asking if it was a problem - if it was a problem I would have duct taped or zip tied the bumper myself to pass inspection long ago! Furthermore, he justifies the cost (over $100) by saying that he fixed the splash guards as well - this was never discussed and he never mentioned it until I asked why zip tying a bumper cover was so much moneyDon's last paragraph is 100% wrongPlease see the screenshot of my call log here: [redacted] You will see a series of calls from Lionville Car Care (Don P [redacted] ' shop)Here is a run-down of each call9:am: Don calls me to ask if the car had the 120k maintenance done and tell me that he wanted to do this laundry list of serviceI said no, don't do anything, I'll check to see what's already been done first, but please get me an estimate before doing anythingThat way, if work WAS done, I don't need to pay for it twice.9:am: I call the Exton [redacted] store where the car was previously serviced to ask about its service historyI then wait, expecting Don to call back with an estimateI assumed that the long wait was because he was busy with other vehicles12:pm: Don calls me to tell me that my car is doneHe says he already did all the work except the 120k inspection (quoting me $for that - [redacted] charges $165, so clearly this is a place happy to rip off customers)I ask why I didn't get an estimate and he says he thought that I would want him to just do it, so he didPlease see this email to my dad directly after receiving this call: [redacted] You may also see my [redacted] messages to my boyfriend after the call here: [redacted] After these calls, you can see another phone call to [redacted] asking for details on what is necessary for passing inspection, at which point I learned that the $bumper cover repair was 100% unnecessaryI then call Lionville back asking for a refund and was refused.And at no point did I say I was "pretty and blonde." That's like a line out of a terrible 80's sitcomAt the end of the phone call right before 6pm I said that it's obvious he's taking advantage of meIf he attributes taking advantage of someone with them being blonde (true) and pretty (maybe), that's his problemHowever, please feel free to thank Don for the compliment for meWhile I'm pleased to know that I made an impression for being "pretty", 'm pretty sure he is older than my father and that is really creepy!I hope that these screenshots and my response help you see that Don is lying through is teeth to cover his own buttI'm not asking for a refund for the brake light bulb or the inspection itself, or the oil change, because those were actually necessaryI am being incredibly reasonable by only asking for the bumper cover charges to be refundedPlease feel free to call me at ###-###-#### if there is any other evidence you would like to see or information you'd like to know Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:His response is full of blatant lies and I have screenshots to back me upPlease see the points below, including my call log and email history which proves that he is lying (especially about me just showing up at the shop without him telling me the car isn't done.) I have attached the screenshots and also hosted them online so you can refer to them throughout my response belowHe didn't ask me if I wanted to do the work required for the inspectionHe asked what I wanted to do, and I said "go get me an estimate." Why would I ask for a quote when I came to pick up the car? The whole point of getting a quote is to know what a service will cost BEFORE you go to pick up the car and payI would never, ever get ANY work done without knowing a ballpark price firstThe front bumper was not hanging offAgain, this car has passed 5-inspections regularly and there have been no changes to the state of the bumperSee call log below to [redacted] asking if it was a problem - if it was a problem I would have duct taped or zip tied the bumper myself to pass inspection long ago! Furthermore, he justifies the cost (over $100) by saying that he fixed the splash guards as well - this was never discussed and he never mentioned it until I asked why zip tying a bumper cover was so much moneyDon's last paragraph is 100% wrongPlease see the screenshot of my call log here: [redacted] You will see a series of calls from Lionville Car Care (Don P [redacted] ' shop)Here is a run-down of each call9:am: Don calls me to ask if the car had the 120k maintenance done and tell me that he wanted to do this laundry list of serviceI said no, don't do anything, I'll check to see what's already been done first, but please get me an estimate before doing anythingThat way, if work WAS done, I don't need to pay for it twice.9:am: I call the Exton [redacted] store where the car was previously serviced to ask about its service historyI then wait, expecting Don to call back with an estimateI assumed that the long wait was because he was busy with other vehicles12:pm: Don calls me to tell me that my car is doneHe says he already did all the work except the 120k inspection (quoting me $for that - [redacted] charges $165, so clearly this is a place happy to rip off customers)I ask why I didn't get an estimate and he says he thought that I would want him to just do it, so he didPlease see this email to my dad directly after receiving this call: [redacted] You may also see my [redacted] messages to my boyfriend after the call here: [redacted] After these calls, you can see another phone call to [redacted] asking for details on what is necessary for passing inspection, at which point I learned that the $bumper cover repair was 100% unnecessaryI then call Lionville back asking for a refund and was refused.And at no point did I say I was "pretty and blonde." That's like a line out of a terrible 80's sitcomAt the end of the phone call right before 6pm I said that it's obvious he's taking advantage of meIf he attributes taking advantage of someone with them being blonde (true) and pretty (maybe), that's his problemHowever, please feel free to thank Don for the compliment for meWhile I'm pleased to know that I made an impression for being "pretty", 'm pretty sure he is older than my father and that is really creepy!I hope that these screenshots and my response help you see that Don is lying through is teeth to cover his own buttI'm not asking for a refund for the brake light bulb or the inspection itself, or the oil change, because those were actually necessaryI am being incredibly reasonable by only asking for the bumper cover charges to be refundedPlease feel free to call me at ###-###-#### if there is any other evidence you would like to see or information you'd like to know Regards, [redacted]