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Lipogen US Inc.

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Lipogen US Inc. Reviews (1)

Initial Business Response /* (1000, 6, 2015/10/15) */
Contact Name and Title: [redacted] - Manager
Contact Phone: XXXXXXXXXX
Contact Email: [redacted].com
Lipogen US Inc.



October15th, 2015

Revdex.com serving Chicago & Northern...

Illinois
330 N. Wabash Ave Ste [redacted]
Chicago, IL XXXXX-XXXX
Re: Case # [redacted]
To whom it may concern,
Ms. [redacted] was refunded in the amount of $109.90 on October 15, 2015. All refunds are less the shipping and handling.
Please note that we have also reshipped the product out to Ms. [redacted] on October 15th, 2015 to replace the damaged product she received.
Please note that the customer's order from August 5th, 2015 had a 30 Day Guarantee and the Revdex.com complaint was sent to us on September 29th, 2015, which is well outside of her guarantee period.
Thank you for your correspondence and we appreciate that this issue will be noted as resolved. If you have any questions, please feel free to call Customer Service at X-XXX-XXX-XXXX.
Sincerely,
Lipogen US Inc.
Initial Consumer Rebuttal /* (2000, 8, 2015/10/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
My account was credited, and today I received the replacement package.
However, the claim of the company that my complaint was outside of 30 Day Guarantee is not valid in the view of my immediate reporting of the issue, and repeat calls and written messages to their customer service, from August 14 till September 29, when I filed the complaint with your bureau. I did not receive a DAMAGED product, I have received NO product. I am not responsible for the damage to the original shipment envelope that came empty. From my experience, this is not a company that should be recommended as a reliable and responsive business.

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Address: 655 Mulberry, Manteno, Illinois, United States, 60950-9219

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