Initial Business Response / [redacted] (1000, 6, 2015/10/15) */ Contact Name and Title: [redacted] - Manager Contact Phone: XXXXXXXXXX Contact Email: [redacted] @ [redacted] .com Lipogen US Inc October15th, Revdex.com serving Chicago & Northern Illinois NWabash Ave Ste [redacted] Chicago, IL XXXXX-XXXX Re: Case # [redacted] To whom it may concern, Ms [redacted] was refunded in the amount of $on October 15, All refunds are less the shipping and handling Please note that we have also reshipped the product out to Ms [redacted] on October 15th, to replace the damaged product she received Please note that the customer's order from August 5th, had a Day Guarantee and the Revdex.com complaint was sent to us on September 29th, 2015, which is well outside of her guarantee period Thank you for your correspondence and we appreciate that this issue will be noted as resolvedIf you have any questions, please feel free to call Customer Service at X-XXX-XXX-XXXX Sincerely, Lipogen US Inc Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/10/24) */ (The consumer indicated he/she ACCEPTED the response from the business.) My account was credited, and today I received the replacement package However, the claim of the company that my complaint was outside of Day Guarantee is not valid in the view of my immediate reporting of the issue, and repeat calls and written messages to their customer service, from August till September 29, when I filed the complaint with your bureauI did not receive a DAMAGED product, I have received NO productI am not responsible for the damage to the original shipment envelope that came emptyFrom my experience, this is not a company that should be recommended as a reliable and responsive business
Initial Business Response / [redacted] (1000, 6, 2015/10/15) */ Contact Name and Title: [redacted] - Manager Contact Phone: XXXXXXXXXX Contact Email: [redacted] @ [redacted] .com Lipogen US Inc October15th, Revdex.com serving Chicago & Northern Illinois NWabash Ave Ste [redacted] Chicago, IL XXXXX-XXXX Re: Case # [redacted] To whom it may concern, Ms [redacted] was refunded in the amount of $on October 15, All refunds are less the shipping and handling Please note that we have also reshipped the product out to Ms [redacted] on October 15th, to replace the damaged product she received Please note that the customer's order from August 5th, had a Day Guarantee and the Revdex.com complaint was sent to us on September 29th, 2015, which is well outside of her guarantee period Thank you for your correspondence and we appreciate that this issue will be noted as resolvedIf you have any questions, please feel free to call Customer Service at X-XXX-XXX-XXXX Sincerely, Lipogen US Inc Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/10/24) */ (The consumer indicated he/she ACCEPTED the response from the business.) My account was credited, and today I received the replacement package However, the claim of the company that my complaint was outside of Day Guarantee is not valid in the view of my immediate reporting of the issue, and repeat calls and written messages to their customer service, from August till September 29, when I filed the complaint with your bureauI did not receive a DAMAGED product, I have received NO productI am not responsible for the damage to the original shipment envelope that came emptyFrom my experience, this is not a company that should be recommended as a reliable and responsive business