Lipper International Inc.

Review: For Christmas I received a cheese cutting board with attached blade. The blade started to rust after being cleaned, several times, with a damp soapy sponge. I called the co. on 1/30/13 and was told that the co. hasn't sold anything that I have in years and since that there's nothing they will/can do to help me. The product had their company named engraved on the backside; so to prove them wrong I mailed it back. I've waited for a replacement & never rec'd one so I called today & was interrogated by the receptionist & was then passed off to [redacted] cust. serv. mgr. Nothing I said to the receptionist was provided to [redacted] & she was rather ignorant towards me telling me that its been 8 yrs. since the co. sold anything that I rec'd as a gift. Luckily, I took a pic of the upc before I mailed it & I gave it to [redacted] & then she told me she was wrong. She then told me, "...nobody would have ever told you(me)to mail the product back because we(the co.) do not accept products from consumers, we would have told you to simply throw it away and a replacement would have been mailed out." But in my case, [redacted] is refusing this policy. I didn't appreciate being called a liar back in Jan '13 & today from [redacted]. She told me that she spoke with [redacted] (pres., CEO, owner)& was told to take the product back to the store where purchased & she also said that as soon as I tell [redacted] where it was purchased, she would then communicate further with me. My sister purchased the product from a kiosk vendor at a shopping mall back during the holiday's and the kiosk is no longer in business. So I can't understand why [redacted] is putting me through such aggravation over an item that [redacted] Int'l, Inc. has stolen from me. As soon as told [redacted] it was theft, she carried on like a nut. She started screaming at me telling me that I was rude, arrogant, pompous & ignorant & hung up on me. I want the company charged with theft, because that is what it is at this point.

Product_Or_Service: cheese cutting board

Desired Settlement: DesiredSettlementID: Replacement

I want a replacement of item identified under upc # XXXXX-XXXXX. The company cannot have double standards. "...throw the item in my trash and a replacement will be sent". But in my case, go back to mall kiosk & do what? they're out of business. But nobody from the co. told me to mail it back & nobody from the co. admits to making a product less than 5-8 yrs, ago & nobody spoke with me on 1/30/13 because I never called. Theft should not be handled lightly & ignorance of a warranty is wrong.

Business

Response:

Business Response /* (1000, 5, 2013/07/08) */

We have received your consumer's complaint, thank you.

"I read the complaint in which the consumer mentioned he had spoken to me personally the end of January. He said I told him we had not made that item in many years which is the one line that rang true - as we reintroduced a cheese slicer recently and it is possible that this item slipped my mind as I had another encounter with a consumer describing an item in our new acacia wood line and I had gotten it confused with an item we discontinued in bamboo. If this man told me that our name was burned on the bottom of the item, I would have recognized it as our new acacia cheese slicer since we only recently started making this item. We never heard from him again until last week -- at which time he claimed he returned the item, which we never received. Most people would have contacted us within a few weeks to inquire why we had not responded to his returned item. Since I work late, I often get consumer phone calls. I almost always tell the individual to donate something to charity and we will replace it. I cannot imagine why I would have said something different to this individual. Had he asked to speak to me initially based on our previous conversation in January, I probably would have taken his call. I did not take his call because he insisted on shouting at our customer service manager, [redacted], and kept saying the words, "shut up", "shut up". Call me old fashioned, but I still believe in courtesy. We are sending the replacement cheese slicer because I honestly do not recall the conversation and we will give this man his due. I hope this resolves the case."

Sincerely,

CEO/President

Consumer Response /* (-101, 9, 2013/07/10) */

From: [redacted] E. [redacted], III (mailto:[redacted]@albieenterprises.com)

Sent: Tuesday, July 09, XXXX XX:XX AM

To: [redacted]@ct.Revdex.com.org

Cc: [redacted]@ct.Revdex.com.org; Baughn, [redacted]

Subject: RE: Recording from Pres. of [redacted] Int'l Case id # XXXXXXXX

I tried to call your business yesterday after I received this recorded conversation from the President, [redacted], regarding my complaint against her company; to find out how I am supposed to send this to you for review, comments and part of my complaint.

I would ask that you respond to it with [redacted].

In my opinion, from the misleading, misrepresentation, false information and contradictory statements made by [redacted], provided to you and in this recording; I would give the company a rating of "F" in my case.

I will be sending a reply to the submission received and I will be providing new information to be made as part of the file; so until I do so, please DO NOT mark my complaint as resolved.

Thank you.

Ciao!

[redacted] III

T: XXX-XXX-XXXX