Lippert Components INC

Initial Business Response /* (1000, 5, 2017/10/02) */
To whom it may concern,
LCI acknowledges receipt of this complaintLCI has come to an agreement directly with the retail customerLCI considers this matter closed
Initial Consumer Rebuttal /* (2000, 7, 2017/10/02) */
(The consumer
indicated he/she ACCEPTED the response from the business.)
LCI sent my awning parts via overnight shipping and supplied written documentation on the use and care of the awning

Mr***, Thank you for your reply. I have spoken with our interiors team and as you stated, *** *** and LCI are communicating to get this matter resolved. Thank you,Dan C***Consumer Affairsw: *** | f: ***

Initial Business Response /* (1000, 5, 2017/08/02) */
We have this on file as our case # XXXXXXXMrs***'s statement is correct in that we performed repairs to the chassis in December of what we stated to the dealer at that time and since regarding the slide flexing is that they need to
work with Dutchmenthe slide mechanism itself still works fine which is the only part LCI suppliesDutchmen installs thisWe were told and shown in photos that the floor and roof are flexing and causing the dinette to separateit is very unlikely this has anything to do with the slide mechanism itselfIt is also VERY possible that this is what caused the damage to chassis that we correctedAgain, LCI does not build the wallswe have been working with Cmaping world or Santa Clarita and have referred them to Dutchmen alsoWe have also offered to send a Lippert technician onsite to assist with an inspection but if it is a house concern or just an adjustment issue with the slide then it would not be a warrantable trip and we would have to charge for itat this time they have not asked us to schedule a technicianOur last contact with camping world was on 7/5/one of our phone technicians has spoken with the owner and we have asked them to get an estimate from the dealer in hopes this will give us some additional information to offer proper directionwe did explain all of this to Mrs*** via phone in June and she stated she would have the dealer submit more info at that timewe have not received any further info
Initial Consumer Rebuttal /* (2000, 7, 2017/08/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Lippert has sent out a representative to inspect our trailer, and they have agreed to handle all repairs!
Thank you Lippert for the quick response and for repairing all issues

Initial Business Response /* (1000, 5, 2017/07/11) */
thank you for bringing this to our attentionWe do show where Grand Design contacted Lippert about this concern and we did agree to share in the cost of the repairs to the truck brakes as wellGrand Design authorized *** to be paid against
the bill of *** LCI agreed to cover the remainder of the bill in the amount of *** Unfortunately I do not see where this was communicated to Mr***We apologize for thisI has been turned into our accounting and does take some time to processWe will notify Mr*** via email as wellThank you again
Initial Consumer Rebuttal /* (2000, 7, 2017/07/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
While we are skeptical in the chain of events we are satisfied with the outcomeGoing forward we hope that LIppert will do a better job of listening to and communicating with their customers

Initial Business Response /* (1000, 6, 2017/03/28) */
LCI shows we were contacted originally by Style Crest regarding this concern on 03-20-A photo was included at that time alsoOur technician replied with the proper responseWarranty does not cover broken, shattered, chipped or cracked
glassThe window was not delivered to the manufacturer this wayIt also would have had to pass inspection to leave LCI, then be installed by the manufacturer and leave their facility and then pass an acceptance inspection by the selling dealerThe selling dealer also does a walkthrough with the buyerWhat this tells LCI and Style Crest is that the concern happened sometime after retail sale and was caused by some outside forceThis is why we stand by our original denialMr*** is welcome to purchase a new window directly through LCI or through a service shop that is capable of replacing itThank you
Initial Consumer Rebuttal /* (3000, 8, 2017/03/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I didn't cracked the window the window could came like like that just mybe no one pay intenion to it
Final Business Response /* (4000, 10, 2017/03/28) */
As we have stated previouslyThe window was not delivered to the manufacturer or dealer in this conditionOur warranty does not cover broken, shattered, chipped, or cracked glassMr*** is welcome to purchase a new window directly or through a service shop that is capable of installing itLCI will not be assisting with warranty towards the windowThank you

Initial Business Response /* (1000, 5, 2017/10/02) */
To whom it may concern,
LCI acknowledges receipt of this complaintLCI has come to an agreement directly with the retail customerLCI considers this matter closed
Initial Consumer Rebuttal /* (2000, 7, 2017/10/02) */
(The consumer
indicated he/she ACCEPTED the response from the business.)
LCI sent my awning parts via overnight shipping and supplied written documentation on the use and care of the awning

Initial Business Response /* (1000, 5, 2017/08/02) */
We have this on file as our case # XXXXXXXMrs***'s statement is correct in that we performed repairs to the chassis in December of what we stated to the dealer at that time and since regarding the slide flexing is that they need to
work with Dutchmenthe slide mechanism itself still works fine which is the only part LCI suppliesDutchmen installs thisWe were told and shown in photos that the floor and roof are flexing and causing the dinette to separateit is very unlikely this has anything to do with the slide mechanism itselfIt is also VERY possible that this is what caused the damage to chassis that we correctedAgain, LCI does not build the wallswe have been working with Cmaping world or Santa Clarita and have referred them to Dutchmen alsoWe have also offered to send a Lippert technician onsite to assist with an inspection but if it is a house concern or just an adjustment issue with the slide then it would not be a warrantable trip and we would have to charge for itat this time they have not asked us to schedule a technicianOur last contact with camping world was on 7/5/one of our phone technicians has spoken with the owner and we have asked them to get an estimate from the dealer in hopes this will give us some additional information to offer proper directionwe did explain all of this to Mrs*** via phone in June and she stated she would have the dealer submit more info at that timewe have not received any further info
Initial Consumer Rebuttal /* (2000, 7, 2017/08/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Lippert has sent out a representative to inspect our trailer, and they have agreed to handle all repairs!
Thank you Lippert for the quick response and for repairing all issues

Thank you for contacting LCI.? I have reviewed your concern and see in our records that *** *** did in fact make contact with LCI on 1/25/concerning the ripped material.? Authorization was given to *** *** to replace the left arm recliner.? With this being noted, service
dealers order parts direct from *** ***.? In this case, the service center would have ordered the left hand arm recliner from *** *** parts team.? As far as replacing the complete sectional, I was not able to find any notes in the most recent case with this furniture concern.? If your able to provide me with the case number or name of the person you spoke with concerning this matter,? I will review this concern for you.? If you spoke with someone with *** ***, you may want to call them and see what action will be taken by them.? I wait to hear from you.Sincerely,Dan C***Consumer Affairs - ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response is satisfactory to me, however we really would like this matter settled? to date nothing has been done other than talk

Initial Business Response /* (1000, 5, 2017/07/11) */
thank you for bringing this to our attention. We do show where Grand Design contacted Lippert about this concern and we did agree to share in the cost of the repairs to the truck brakes as well. Grand Design authorized [redacted] to be paid against...

the bill of [redacted] LCI agreed to cover the remainder of the bill in the amount of [redacted] Unfortunately I do not see where this was communicated to Mr. [redacted]. We apologize for this. I has been turned into our accounting and does take some time to process. We will notify Mr. [redacted] via email as well. Thank you again.
Initial Consumer Rebuttal /* (2000, 7, 2017/07/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
While we are skeptical in the chain of events we are satisfied with the outcome. Going forward we hope that LIppert will do a better job of listening to and communicating with their customers

Initial Business Response /* (1000, 6, 2017/03/28) */
LCI shows we were contacted originally by Style Crest regarding this concern on 03-20-2017. A photo was included at that time also. Our technician replied with the proper response. Warranty does not cover broken, shattered, chipped or cracked...

glass. The window was not delivered to the manufacturer this way. It also would have had to pass inspection to leave LCI, then be installed by the manufacturer and leave their facility and then pass an acceptance inspection by the selling dealer. The selling dealer also does a walkthrough with the buyer. What this tells LCI and Style Crest is that the concern happened sometime after retail sale and was caused by some outside force. This is why we stand by our original denial. Mr. [redacted] is welcome to purchase a new window directly through LCI or through a service shop that is capable of replacing it. Thank you.
Initial Consumer Rebuttal /* (3000, 8, 2017/03/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I didn't cracked the window the window could came like like that just mybe no one pay intenion to it
Final Business Response /* (4000, 10, 2017/03/28) */
As we have stated previously. The window was not delivered to the manufacturer or dealer in this condition. Our warranty does not cover broken, shattered, chipped, or cracked glass. Mr. [redacted] is welcome to purchase a new window directly or through a service shop that is capable of installing it. LCI will not be assisting with warranty towards the window. Thank you.