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Reviews Lippincott Van Lines

Lippincott Van Lines Reviews (34)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  Please see attachment
Sincerely,
[redacted]

Hello, 
Thank you for your attention given to this matter.  An initial payment for the customer's claim was processed and the claim amount paid.  The amount owed that is in question was for the damage to an additional piece that was received and processed after the...

initial claim was settled. Because we normally only process one claim per customer, our accounting department had assumed the $475.00 amount in question had already been paid.  We have since sent out the $475.00 to the customer and have verified that the customer has received it because the check has cleared our account. We sincerely hope that this has satisfied our customer, and apologize for the oversight on our end. Thank you again for reaching out to us in regards to this complaint.

From: Je[redacted] Sent: Monday, August 08, 2016 11:36 AM To: [redacted] Subject: Complaint #: [redacted]   Hello,   Thank you for reaching out to us in regards to mediating the complaint made by G[redacted].  I wanted to update...

you and advise that we determined the best course of action was to have our insurance company handle [redacted]s claim instead of us processing the claim through our internal claims department.  The process was expedited through our insurance company, and a settlement of $8481.00 less his deductible amount of $500.00 was offered to and accepted by [redacted]. Attached is the release form that he signed for our insurance company York Insurance Services dated 7/8/2016. It is our understanding that all matters were resolved, and that all complaints have been addressed in regards t[redacted] claim for lost/damaged items. Please call or email me if you need any additional supporting documentation, or if there is anything else that I can do to further assist in regards to this matter. Thank you again so much for your assistance, and have a great day.   Best Regards, [redacted] Customer Service Manager [redacted]

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Review: I contracted with Lippincott to move my furniture from CT to NM with one-year storage in CT before the move-in to my [redacted] home. I paid approximately $13,000 in advance of services performed. I also purchased declared value insurance for $560. Their salesman and written representation to me stressed their quality services: [they] strived to offer each customer complete satisfaction and customers can rest assured that their goods will be handled by individuals that take extreme pride in their work ... Lippincott Van Lines dedication to performance insures that each client receives the utmost in quality service.Late Delivery: The company contracted to move me between 1-6 [redacted] and they were late two days, arriving on 8 [redacted]. During the week of 1 June, I repeatedly called their office to learn of the delivery date, the amount I needed in cashiers check (I had no bank in [redacted]), and whether I needed to explore delivery conditions. The dispatcher never returned my calls. I incurred $417 out-of-pocket costs.Anciliary Charges: The driver would not leave any of my goods until I paid him about $800 for shuttle costs that could have been avoided had the dispatcher returned my many calls so that I could have requested HOA permission as member to move-in.Damage to Antique Furniture: During the move, considerable damage was done to four pieces of French antique furniture. The armoire top was dropped and broken into dozens of pieces and the dining cabinet and display cabinet were damaged so they could not be used until reassembled. I discussed all of these points with the driver and placed a written condition on my acceptance of the furniture that I would inspectthe property and submit a claim. The driver had 3 helpers (two very young including his son) who were obviously inexperienced in moving. I submitted a claim for only reassembly ($611) as some pieces will need to be professionally fabricated (cost not claimed for this expense).Lost/Missing Items & Home Damage: Items were missing, boxes opened and contents of marked boxes mixed. The marble flooring was scratched deeply by movers dragging items across the unprotected floor throughout the house. I claimed $250 for lost items and $80 for floor damage although I would prefer that the missing items be located and it is doubtful I can have the floor restored for a mere $80.Claim Delay & Failure to Discuss with me. I submitted my claim timely and immediately sent all requested documentation. The Lippincott employee processing my claim took months to address my claim while my broken furniture was strewn throughout my home. She asked me for detailed photographs of the damage and written estimates for repair which I immediately sent, and she then denied all losses in total. Her investigation appears to have involved discussions with their own internal contractors, a telephone call to the repairman, and reliance on their own internal policies to deny responsibility for any of my loss. All communication and contact with the company stopped at the clerical/administrative level and I was never contacted by any management. I have considerable documentation to support thefacts of this claim.It appears that the losses I incurred on the move have been summarily denied because I cannot prove they occurred in spite of repair estimates/invoices, photographs, my own testimony and caveat on acceptance. If this is possible, why would I invest $560 additional cost to protect myself against damage/ loss.Desired Settlement: The amounts I have claimed are di minimus to the actual loss in value as well as loss of items that cannot be replaced. The company knew that some of my furniture was irreplaceable and they were negligent in not protecting it during the move. If settlement is not made and I am required to take legal action, I reserve the right to claim the value of my loss.

Business

Response:

There appear to be five seperate issues/claimed areas.

#1 - Flight changes and travel to the airport.

These items were denied as they were convienence related expenses and not neccessities. These expenses were not to rearrange the customers schedule, but to rearrange a family members schedule.

#2 - Shuttle/Auxilary charges.

The claim that this service was not necessary is inaccurate. The complex does not allow for tractor trailer sized vehicles. In addition the landscape would not accomodate this size vehicle. This is a scenario that neither party desires, as it costs the customer additional money and requires significant extra labor and vehicle accomodations on the part of the delivery crew. However occasionally, as in this instance, this service needs to occur. Furthermore the pricing for this service is based on our tariff that is publish with the Department of Transportaion.

#3 - Reassembly charges

This claim was denied because the customer had the repairs done prior to our approval or knowledge negating us the ability to have an inspection of our own done.

#4 - Lost items claimed

We have found no evidence showing that any specific items tendered where not present at delivery.

#5 - Floor damage

The amount claimed was found reasonable and agreed upon.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Review: Lippincott moved us from [redacted] to [redacted]. We purchased $500 deductible insurance. We are missing a list of items in two boxes which never arrived. Our items were purchased several years ago. We have described them and filled out all forms. Lippincott refuses to help us unless we provide receipts and has intimated that we are not honest.We are now in independent living for the last stage of our lives, and have moved many times and have no receipts. We know what we packed and are anxious to have our items for our use. WE don't understand why our insurance does not entitle us to recompenseDesired Settlement: We wish to have the settlement of our insurance claim so that we may try to replace our personal items which are missing.

Business

Response:

We have been working diligently with this customer to resolve their claim of missing items. Upon review of the delivery inventories, we saw there were no notations of any missing cartons. The customer did fill out their required claim form, but neglected to put down the inventory numbers of the missing cartons, nor did they provide substation of the amounts for the items being claimed. We did contact the delivering driver and asked if he had any cartons left on his trailer after the delivery of this customer to which he responded no he did not. We also contacted the other customers whose shipments were on this truck and inquired if they had received any additional cartons which did not belong to them, again no one stated they had cartons other than what belonged to them. We also requested our warehouseman to conduct a search of the warehouse for any unclaimed cartons, but no cartons were found. It must be noted that it is difficult to trace for missing cartons when there is no Inventory Number nor description of the cartons in question.Additionally, this customer did purchase Valuation with a $500.00 deductible. Being the destination inventories were signed free and clear of any missing items, lack of inventory numbers provided by the customer and lack of substation of the amounts claimed, we are unable to proceed further with this claim at this time. We cannot arbitrarily pay out monies when we have not been provided the complete documentation and justification required to settle the claim. Should this customer provide our office with the required information we will re-investigate their claim.

Consumer

Response:

Review: [redacted]

We are rejecting this response because: It was our understanding that we had to sign the papers from the driver before he left on the delivery date. Of course there was no time in which to check each box right away since there were so many. It took many days to unpack everything and discover that items were missing. Because the boxes were removed from our ** address, then stored at Lippincott, then loaded on another truck any sense of order order was disrupted. The list of box numbers made no sense to us at all. In addition we were told that our items could be replaced at [redacted] for much less money. This was insulting and implied that we were not truthful people and that our items, bought many years ago in [redacted] and in up-scale stores in the U.S., could be replaced in a box store. We described our items in detail and gave as accurate estimates as we possible could. Our treatment from the Lippincott representative has been insensitive and unrealistic. We can provide correspondence to illustrate this treatment. If our items were not valuable to us we would not have bought insurance. We feel strongly that whatever happened is not our fault since our items were in the care of Lippincott after leaving our ** residence.

Sincerely,

Business

Response:

The liability of checking off items at delivery is the responsibility of the customer and is clearly outlines to the customer prior to booking their shipment. Again, the delivery inventories were signed free and clear of any missing items at delivery. The customer is responsible for providing substation of the amounts being claimed. This can be provided in numerous ways such as finding the item on the internet and sending a copy of that item.The customer was told that, being no proof was provided for the cost of the items, if they were to be replaced, we could replace them with similar items. Example - Wine Glass, if no name of manufacturer then, yes, we could use the pricing of a wine glass from a big box store. At no time was this meant to be insulting to the customer or to imply that they were not being truthful, we were simply trying to explain how items can be replaced, if warranted, without substation from the customer as to their price.The next course of action is for the customer to submit their claim for arbitration which is settled by a third party. We have mailed the appropriate arbitration documents to the customer for their review and decision if they wish to proceed further.Should the customer provide us with the required documentation, we will reinvestigate their claim. Until such time we are holding their claim in abeyance pending receipt of said documents or notification of arbitration.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:#1 things were not clearly explained to us. After 7 days and 4500 miles of driving how could anyone unpack a large amount of boxes before signing an acceptance. Would the movers have waited? Is Lippincott saying that they would replace our items without substantiation in the absence of receipts or other information? What do they mean "if warranted."?

Review: My family had a terrible experience with the Lippincot Van Lines, home office is in [redacted]. and the office we used was out of [redacted]. First, their sales person came to our home in [redacted]. to give a quote. The man was polite,, counted boxes and stated that they would be able to move us. He was very rushed and was on his phone as he ran from room to room.He said it was an easy 2 man job as all , or most ,of the boxes were already packed. He left me with the qoute and no further information was given. I called the movers on [redacted] in [redacted] and said that we needed to be out by 10:00 am the day of the move, they said it would not be a problem. The day of the move 4 men showed up, not 2 but we didn't think anything of it at the time. The move started out with one of the men knocking over a table,when I went into the room he showed me an object that he picked up, it was not broken but, when I looked for the other item ( it was part of a pair) it was missing. I asked him where the other glass finial was, he replied ," only one" and we explained that there were 2. My daughter asked the crew leader to look into it, he talked with the man that knocked the table over and he then went out to the truck and came in with the broken item. The man had broken it and hid it on the truck. I appreciated that the crew leader solved the mystery but, was so upset and disgusted that I was lied to in my own home. Next, the truck was close to being loaded when we got a call from our attorney that our closing got botched and we would not be able to move that day. Our attorney told me we would be fully compensated by the buyer of our home and he asked us to get a qoute from Lippincott on how much it would be to move us on another day, estimated about a week until the closing would take place. We called the [redacted] office immediately and spoke with [redacted] and fully explained the situation to him. He said he would get back to me when he figured out what we should do, that took some time before he called us back. His crew was waiting around as we waited to hear back from him and the crew leader said we will go get something to eat, call us when you are ready and hear back from [redacted]. When we heard back form [redacted] almost 2 hrs later, he said we would be charged $ 450 to store our items, and a $50 fuel charge for redilivery and that the original price wouldn't change . I then called our attorney to let him know . When we were ready to move less than a week later, [redacted] arranged the move so I went to the office to pay and the bill was considerately more than the original qoute including the additional $500. When I asked why, he said he had sent 4 men instead of 2 , which we had not asked for and the represenatative said the day he came out to qoute the job clearly said it was a 2 man job, [redacted] said it was because we needed to be out by 10:00 am but, never told me that it would change the price. We said it went faster with 4 men so why charge us more, he said because they were held at my house but, they were waiting around for HIM to get back to US.Last, when we unpacked the boxes we had some broken items ,we called the office and they sent out the claim form. The form had boxes to fill in and one said the weight of the object. I called to see if we had to actualy try to weigh anything. In this process, he tells us that we would be getting 60 cents per pound of what was broken. When I asked what he was talking about he said you didn't take out insurance . This was never explained to me at all and [redacted] said I had signed for it. I have paper work supporting that I did not sign . In trying to come to some reasonable agreement, we talked with the home office because of our already horrible experience with the [redacted] office. A women named [redacted] said they wouldn't cover anything that wasPBO. When I asked what that meant, she said "packed by owner" That is a huge thing not to explain when you go out to qoute a job.Some of what was broken was packed by the movers which was glass to a table top and the qoute I got to replace it was just over $200. Lippincott was very unprofessional and I feel that they failed to explain charges, failed to honor contract agreement when they over charged us the quote they gave to store us and move us , the company has unethical collection practices by qouting and switching the amount due,unauthorizedcharges to contract by sending more men and not explaing that, and failure to honor refunds for damaged items. Please help me to get a reasonable outcome from this horrible experience. We have heard so many complaints after talking with people about how this company conducts business, it needs to be addressed ! The manager we had so many problems with , [redacted], is now no longer working there.Had it been explained, I would certainly have taken out insurance to protect my belongings ! I thank you in advance for any help you can offer me. [redacted]Desired Settlement: My family and I would like a refund that equals the value of the damaged items. Our estimate had come to about $500.00 or so, and when I called the office in [redacted] the manager [redacted] said we were getting a check for $15.00 !

Business

Response:

To whom It

May Concern,

On May 23, 2014, our Sales Manager [redacted] completed a free, no obligation visual estimate for [redacted].

Upon completion of the estimate, [redacted] indicated that she would like to hire Lippincott Van Lines of [redacted] to service her move on June 5th, 2014. At that time [redacted] went over the

estimate, how the charges are derived, the required deposit for the move, as

well [redacted] options for the forms of coverage available to her. [redacted] signed a copy of the Estimate/Order for Service acknowledging that

fact at the time of the estimate. (see

attached Estimate/Order for Service) Confirmation information was mailed to [redacted] which contained a letter confirming her move, as well as an informational packet which detailed required forms of payment, coverage options, etc. (see attached Local Move)

The office received a call from [redacted] at 3:30pm on 6/4/2014 stating that her closing the next day for the

home she was moving out of had been scheduled for 10:00am, and that they needed

everything out of the home by 9:00am. At that time, [redacted] was

instructed by our office manager [redacted] that we would have to start very

early the next morning, and that he would need to add men to accomplish this.

The original quote was based on 2 men with the understanding that they would

have until noon to accomplish the loading process. She was informed we would do our best to work

with our schedule for the next day to obtain the added men necessary to make

this possible. She was also informed of

the additional cost of adding the 2 men.

A 4 man crew left the warehouse at 5:30am and was successful in getting

everything loaded by 9:00am. Our crew

was held up at origin due to complications with the closing for destination. [redacted] was aware that the crew was on the clock while they waited to find out

if the closing for destination would take place, as well as if we could accommodate

the shipment coming into our warehouse for storage that day. It was determined that a closing for her

destination could not take place that day, and storage would be necessary. She was given the quote for storage as well

as the estimated charges for delivery out.

Delivery out of the shipment was made on June 13th,

2014.

Our corporate office was contacted by [redacted]’s Daughter) with complaints about the move which

have been noted in the complaint you received on September 10th,

2014. I spoke to [redacted] personally

on two different occasions. [redacted] stated that while her mother’s move was taking place, a piece had been damaged

by the movers. During my conversation with [redacted], she stated that her

mother had not been informed of her coverage options, and as a result [redacted] had been informed that her claim was subject to our basic coverage of

$0.60 per lb per article, and that her mother was also not made aware of the

lack of coverage for PBO cartons. I clarified

why we do not cover PBO Boxes (Packed by Owner) and why even when a customer

selects Full Value Protection we do not accept liability for PBO Cartons. This

is due to the fact that the mover is not able to verify the condition of the

pieces being packed, as well as if the proper packing techniques and packing

material were utilized during the packing process. If a box is in perfect

condition upon delivery and is not damaged in anyway but the contents are

damaged, we have no way to determine if that damage is due to insufficient

packing or if the piece was damaged prior to being packed. I informed her I would look into this matter,

as well as the other claims & service issues that her mother had. I asked

that she forward any additional information to me, as well as any documentation

she had. She was informed that all local claims are handled independently

through the [redacted] office, and that her mother would need to speak to them

directly about the settlement of their claim.

Upon speaking to our [redacted] office, [redacted] confirmed that at the time of the Estimate and scheduling of the

move, he went over the coverage options with [redacted], as well as our stipulation

on PBO Cartons. [redacted] signed the

Estimate/Order for Service under the Section “Customer’s Declaration of Value”

indicating that she understood the coverage options available to her. I also

verified with [redacted] our Office Manger that he had personally gone over the

added estimated charges with [redacted] at each change of the move. The next time [redacted] contacted our

office, she was informed that her mother ([redacted]) would need to contact

our office to verify what [redacted] was claiming transpired during the

estimate process and move process as we had documentation that proved contrary

to what we were being told. After several phone calls between both our corporate

office, as well as the [redacted] office with [redacted], we informed [redacted] that because the move was contracted by [redacted], the estimate was

completed with [redacted], and due to the fact that all talks of additional

charges were made between [redacted], all further correspondence needed to

be made directly with [redacted]. We requested again that [redacted]

contact our office.

Given the obstacles we faced with

[redacted]’s move during the busiest month of the year, we feel that we

handled the move professionally and efficiently. We worked hard to accommodate the

customer’s continuously changing needs. [redacted] was fully informed of the additional cost

involved at each stage of the move. Lippincott

was not at fault for the issues that occurred with [redacted]’s closing,

which were the direct cause of the additional charges. It is unfortunate that damage occurred to their

PBO Boxes, but we have evidence to prove that [redacted] was aware of her

coverage options. To date, we have not been able to have a

conversation with [redacted] directly about the issues at hand without

threats and interruptions by [redacted].

We would very much like the opportunity to go over the issues at hand

with [redacted] so that we can settle her claim and ask that [redacted]

call or come into our office so that we can accomplish this.

Please contact me if you require any

additional information that would be helpful.

Best Regards,

Customer Service Manager

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Sincerely,

Consumer

Response:

Review: [redacted]

I am rejecting this response because: Please see attachment

Sincerely,

Review: On 8/12/13 Lippincott movers came to our home at [redacted] to load our furniture in a shuttle truck and to bring to their warehouse in Winsted, CT to be moved to our new home @ [redacted]... the contract stated that they would be at our Arizona home between 8/17/13-8/24/13... They delivered part of our belongings on 8/25/13... several of our belongings were damaged. End table, chunk of material torn on my computer chair, deer head antler broken, tin lamp broken, hand truck missing, and dining room chair broken. Along with missing cookware and other kitchen items. Frying pan, lids, vegetable strainer. Some of the other kitchen items were found and delivered on 9/29/13.. [redacted] frying pan, lid, stockpot, lid, and vegetable strainer and hand truck not found. Claim #[redacted] with photos of damaged and missing hand truck. Lippincott van lines on October 13, 2013 stating that they were going to pay me $99... I called and stated I was disputing this amount and would settle for $300.. The damaged and missing items were valued well over $500. I spoke on the phone with J. [redacted], and [redacted] Jr. with no success. I have not received any money on the missing or damaged items. It has been well over 9 months since the delivery. I would like to be compensated for my belongings that were missing and damaged. It is obvious that they did not live up to their contract obligations.Please investigate this complaint. I have not had any success. As per comments told to me on the phone by J. [redacted]. Get it line, we have several customers a head of you we are working on. Sounds like terrible quality control..Thank you for you time.Sincerely, [redacted]Desired Settlement: I would like a minimum of $300...for compensation.. of my missing and damaged items...

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

I would just like to mention.. Lippincott Van lines sent me a check for $299... compliant #[redacted] has been settled.

Thank you very much for your assistance...

Sincerely,

Sincerely,

Review: LIPPENCOTT MOVED ME IN FEBRUARY. ONE OUT OF THREE MOVERS SPOKE ENGLISH. I HAD TO KEEP LEAVING ONE ROOM TO TRY AND EXPLAIN WHAT WAS TO BE MOVED TO ANOTHER WORKER IN A DIFFERENT ROOM.IN THE MEANTIME THEY WERE SUPPOSED TO SHRINK WRAP MY JEWELRY ARMOIRE AND WHEN THEY BROUGHT IT INTO MY HOUSE ON DELIVERY IT WAS NEVER WRAPPED.OBVIOUSLY, IT WAS VERY EASY TO OPEN THE DRAWERS. MY [redacted] BRACELET VALUED AT $1050.00 AND A [redacted] WATCH VALUED AT $275.00 WERE STOLEN OUT OF MY JEWELRY ARMOIRE. I IMMEDIATELY REPORTED THIS TO Mr. [redacted]. HE TOLD ME TO FILL OUT A COMPLAINT FORM ON THEIR WEBSITE AND THAT HE WOULD QUESTION THE MOVERS AND GET BACK TO ME. HE CALLED ME IN A FEW DAYS AND TOLD ME THAT THE MOVERS DENIED TAKING MY JEWELRY AND THAT HE WOULD FOLLOW UP ON MY CLAIM.HE SAID "OF COURSE, THEY'RE GONNA DENY IT" A FEW WEEKS LATER I RECEIVED A LETTER STATING THAT THE MOVERS HAVE SIGNED AFFIDAVITS STATING THAT THEY DID NOT TAKE THE JEWELRY AND THEY FIND NO LIABILITY ON THE PART OF THEIR COMPANY. PLEASE INVESTIGATE THIS COMPLAINT.Desired Settlement: [redacted] LINK BRACELET $1050.00 RECEIVED AS A BIRTHDAY GIFT JUNE 2014[redacted] WATCH $275.00 RECEIVED AS A BIRTHDAY GIFT JUNE 2014THESE ITEMS DONT DEPRECIATE

Business

Response:

Good Afternoon,Please find our response to the complaint filed against our company. If I can be of further assistance, please do not hesitate to contact me.Sincerely,[redacted]-ManagerLippincott Van Lines[redacted]

Consumer

Response:

Review: [redacted]

I am rejecting this response because:I do agree that Mr. [redacted] worked with me on the initial price by deducting $80.00 from the total.

This brought them to a competitive rate with area moving companies. My

complaint has nothing to do with anything that occurred before the move.

The claim form was never

mailed to me. I called the corporate office in [redacted] and was told that I

could get it on their website.

The crew never reviewed

or presented a bill of lading with me before the move started; in fact they

barely spoke or understood English. I did receive the information in my

contract regarding the valuables. This is why I mentioned this to the movers and

explained that I couldn't fit the armoire in my car nor lift it. This is when I

was assured that it would be shrink wrapped so that everything stayed safe and

the drawers wouldn’t open. Any other important documents and valuables I moved

myself.

I stand by my word that

Mr... [redacted] stated to me that "of course they are going to deny it".

When I asked him if I needed to file a police report, I was told that it was

not necessary to file a claim. He never mentioned contacting my homeowner’s

insurance company. If he had mentioned that I would have told him that it

should not be my responsibility to put a claim into my homeowner’s and have my

rates increase due to theft by their movers.

The two items stolen from

my jewelry box were very sentimental to me. I never celebrated my 50th

Birthday in 2013 because my twenty year old son had died tragically in college

of [redacted]. These were gifts given to me on my 51st

birthday in June 2014 by my daughter and sister. I don’t have the money to

replace these items.

After reading Mr. [redacted] response I have filed a police report with the [redacted] which I have attached. If this

matter can’t be resolved civilly then I will have no other alternative but

initiate a police investigation and/or a lawsuit.

Sincerely,

This company wet above ad beyond to get me scheduled into their busy schedule. From the minute I called to when the move happened, everyone I spoke with were polite, helpful ad professional. The guys that came to my home were courteous, exceptional ad very professional. They did everything asked without a hesitation. Their pricing couldn't get better for the service I had! I recommend them to everyone.

Review: They moved good from ** to WI in October. Some things were damaged. Said they would pay $475 for a table. Have not received the check and week after week goes by with them telling me it's in the supervisors hands.. nothing they can do about it.Desired Settlement: Send the amount that was settled on- $475 and finish this transaction!!!

Business

Response:

Hello,

Review: We have had a nightmare experience with this company, top to bottom. The should be shut down by the attorney general. 1. The morning of our move, Lippincott was supposed to arrive between 9 and 10. At 10 am I received a call saying they weren't going to be able to move us that day. Ultimately, that afternoon, they were able to pull together what the manager called "the B team" and move some of our stuff out that day. They then showed up two days later, unannounced, to move the rest of the items. 2. By the time they were finishing up on day two, I had this nagging feeling that these folks really weren't very professional. I decided I had better purchase the additional insurance with a $250 deductible. Although guaranteeing me I was wasting my money and wouldn't need it, their lead, [redacted], marked the form for $250 deductible full replacement cost insurance and told me: sign here and initial here. I did.3. They stored our furniture for one month. When they delivered it to our new home 30 days later, at least 70% of our furniture was ruined. Mattresses were dirty and had holes in them. Our six thousand dollar light yellow sectional couch was wet and had big black marks all over, every wooden bedframe was splintered and beat up. They literally broke a chunk out of a side table and glued it back together. Words cannot describe this damage. I will attempt to submit pictures. The damage is so bad poeple think it looks intentional.4. When I called to report the damage, they (a) did not apologize, (b) denied I had purchased insurance, saying the form was not clearly marked and (c) took no responsibility for anything. The are now going through a ridiculous "claims" process, asking me for information I have already provided to them once. Meanwhile, wet, smelly, dirty and possibly molding furniture is sitting in our new home. 5. They demanded cash for their services. 6. They charged me hundreds more than the quote I was provided.

Product_Or_Service: moving and storage servicesDesired Settlement: DesiredSettlementID: Replacement

Full replacement cost for all damaged furniture.

Business

Response:

After recieving Mrs. [redacted]' claim, the claims department contacted her within a reasonable time frame asking for more information and documentation to substantiate what she was claiming. She submitted some of the requested documents. At this point numerous demanding and threatening emails and phone calls had been made to the individuals involved in the handling of her claim. Due to this we felt it best to submitt her claim to our insurance carrier and have it formally handled by a professional insurance adjuster. The last update was that a representative of the insurance carrier had a inspection date set of 8/29.

Consumer

Response:

I was waiting to respond to this until I heard back from the company's claim handler . Perhaps coincidentally, I heard back from their claim handler yesterday, the first business day after this response was due. Our claim against Lippincott has not been resolved.

Lippincott was grossly negligent in the handling of our furniture. They broke items and glued them back together without telling us, tore upholstery, punctured mattresses, and dinged, nicked and chipped just about every piece of wooden furniture we have. All couches were also delivered wet and covered in black soot.

I elected full replacement cost insurance with a $250 deductible. The company is denying this election because of a clerical error on their end. They are offering me approximately $800 for close to $20,000 worth of damage. This is not to mention the drain on my time. This business practice is egregious.

We will be filing suit against them for their unfair trade practices, including false advertising and intentional misrepresentation, as well as negligence and breach of contract. It is unconscionable that a company can hold itself out publicly and collect money (demand cash) for moving and storage, yet not be held accountable for gross negligence as well as false advertising. Their website clearly states: "We would like to take this opportunity to assure you your belongings will be in safe hands," "our staff has complete control of the move" and "guaranteed 1 day pickups." All of these proved false statements.

Finally, their claims practice evidences a pattern of bad faith. Their demand for proof starts with "you will need to submit either X or Y" and, over time, moves to "without X, you cannot file a claim."

This claim is absolutely not resolved, and the consumer public should be protected from this company's practices.

+1

Review: Lippincott Van Lines came into my home to pack our belongings since we're being stationed in **. I had a $500 digital camera on my nightstand. It wasn't meant to be packed so when I remembered it I went looking and noticed it was missing from the nightstand. I assumed the movers packed it and figured I would just unpack it when I reached **. June 3rd shipment arrived. I unpacked some boxes but no camera. A week later I unpack the rest of my belongings still no camera which leads me to believe one of the individuals that packed our things STOLE our camera. I will never be able to replace the.pictures of my children that are no in the hands of whoever. I will never recommend this company. I feel absolutely violated! Do NOT use this moving company EVER!Desired Settlement: Of course I would love my camera and pictures back but that won't happen so I would like them to replace the camera. [redacted] digital camera or another camera of the same value.

Business

Response:

We are very concerned about this loss as well. We had our claims service conduct an exhaustive review including requesting a police report.

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Description: Movers

Address: 171 Rowley Street, PO Box 716, Winsted, Connecticut, United States, 06098-0716

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