May 14, To whom it concerns; We opened Mr***’s pool on April 30, Our service technician removed the winter cover, removed winterizing equipment from skimmer and jets, installed baskets, installed pressure gauge, sight glass, and plugs on filter, installed pump plugs, installed heater plug, checked the valves and other plumbing for visible deficiencies, installed ladder/handrails, and added the appropriate opening chemicals for his pool, which are chlorine shock and algaecide The technician started the pump, but the pump would not prime Without water running through the system, the pool heater will not work The customer was aware of this while we were opening his pool Mr [redacted] stated that he wanted to leave the pump running, in hopes that it would catch prime on its own like it did in the past Mr [redacted] paid a discounted price of $ [redacted] total using a [redacted] credit card on April 30, The pool opening fee (regularly $***) includes opening the pool only Any job taking longer than one hour will be charged an additional $ [redacted] per quarter hour This is all spelled out in the detailed confirmation letter that each of our customers receives upon scheduling an appointment for a pool opening Our service technician was at Mr***’s pool from 5:20pm to 6:30pm, which is more than one hour We informed Mr [redacted] that if the heater is inoperable once he waited for his pump to prime, he could call us to schedule a separate work order for $**/hour plus the cost of any parts needed Sincerely, Lipps Pool & Spa, Inc
May 14, To whom it concerns; We opened Mr***’s pool on April 30, Our service technician removed the winter cover, removed winterizing equipment from skimmer and jets, installed baskets, installed pressure gauge, sight glass, and plugs on filter, installed pump plugs, installed heater plug, checked the valves and other plumbing for visible deficiencies, installed ladder/handrails, and added the appropriate opening chemicals for his pool, which are chlorine shock and algaecide The technician started the pump, but the pump would not prime Without water running through the system, the pool heater will not work The customer was aware of this while we were opening his pool Mr [redacted] stated that he wanted to leave the pump running, in hopes that it would catch prime on its own like it did in the past Mr [redacted] paid a discounted price of $ [redacted] total using a [redacted] credit card on April 30, The pool opening fee (regularly $***) includes opening the pool only Any job taking longer than one hour will be charged an additional $ [redacted] per quarter hour This is all spelled out in the detailed confirmation letter that each of our customers receives upon scheduling an appointment for a pool opening Our service technician was at Mr***’s pool from 5:20pm to 6:30pm, which is more than one hour We informed Mr [redacted] that if the heater is inoperable once he waited for his pump to prime, he could call us to schedule a separate work order for $**/hour plus the cost of any parts needed Sincerely, Lipps Pool & Spa, Inc