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Liquid Environmental Solutions

7651 Esters Blvd STE 200, Irving, Texas, United States, 75063-4034

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Liquid Environmental Solutions Reviews (%countItem)

Employees came out, not prepared the first time around and left for 45 minutes, came out again only to still not provide service. Employee was rude.
Two employees of Liquid Environmental Solutions came out on December 10, 2018 to empty a grease trap on the premises. The first time they did not have a hose long enough to reach from the truck to the grease trap. They then left the premises for forty-five (45) minutes and returned to attempt to empty the trap. The technician did not have the proper tools, and then asked the property owner for a tool to do the job, which he did not have, and failed to provide the proper services once more. Upon this, the property owner made it clear that the two Liquid Environmental Solutions employees' services were no longer needed.
After this event occurred, the property owner still received a bill of $219.28 for services that were not provided, upon which one of the employees on call demonstrated reckless and irresponsible behavior to the property owner through text messages.
Cr: XXXXXX-XXXXX
Document Number: SVCXXXXXXX
Invoice Date: 1/19/2019
Description of Service: 'Attempted Service - XXXX-XX-XX - Trap Inaccessible'
Service Call: XXXXXX-XXXX
Payment Terms: NET 15

Desired Outcome

The bill in question of $219.28 is to be disputed accordingly, as since services were not provided by the employees of Liquid Environmental Solutions properly, or at all, in that the price should be cancelled out completely. The behavior of the employee was reckless and unprofessional, and refused to cooperate in mutual terms, making this experience much more difficult to work through on terms of understanding and respect.

1, Charged for a service visit I never scheduled nor they perform. 2, Fee for urgent service b/c of trap overflow, called them for weeks prior however
For first issue, they charged me for a grease trap service call that I never scheduled. I received a call at 6am that morning and the driver said he was there to perform service. I declined because we didn't need it nor did I schedule it. Yet I was charged for it subsequently. Next, 5 months later, when it was actually necessary to clean grease trap. I called for 3 weeks and kept being told someone would call me to schedule...that never happened, even after repeated follow ups. Finally when the grease trap was overflowing and we could no longer use my dishwasher. I called and pleaded that they come and provide service. They said they would come first thing in morning but there would be an emergency fee. Reluctantly I agreed because my business was significantly affected. However I come to find out that emergency fee was $495 in addition to the $175 for there service. I have called 4 times to dispute and each time they say a manager will call and they never do.

Desired Outcome

I don't mind paying for the services they actually rendered and I would even agree to paying a reasonable emergency fee but not the exorbitant fee that i was invoiced for

We were charged for a service that was not even performed. We called numerous times to get the grease trap cleaned out back in February and March. We never received a call back. Finally, I called one last time and told them to cancel it, because we found someone new to clean the grease trap immediately. Then, I get a return call from liquid environmental after already scheduling with new company which came right away. Liquid environemanal pleaded with me to stay and keep their business, but I told them I'm sorry and I have moved on te a new provider. So today, I receive a bill of $175 on a service that was not even performed. I called them today and the gentlemen said he doesn't know if it could be removed, even with the service not being performed. Never heard of anything like that before in my life. Very bad way to run a business, especially in the current times. Thank you.

Desired Outcome

Other (requires explanation) Remove charge for services that were not even performed

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Address: 7651 Esters Blvd STE 200, Irving, Texas, United States, 75063-4034

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+1 (214) 524-6153

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