Sign in

Liquid Focus Direct

Sharing is caring! Have something to share about Liquid Focus Direct? Use RevDex to write a review
Reviews Liquid Focus Direct

Liquid Focus Direct Reviews (1)

Review: My original order of 1 bottle of "joint flex spray" was invoiced to me on 11\13\13. At the time I placed that order I specifically, in as plain and simple a statement as possible told the person taking my order that I DID NOT want ANY auto shipping of the product and if I wanted to get more I would re-order on my own. He assured me that he would take care of it by noting it on my order form and make sure NO auto shipping would take place. On 1\8\14 I received another bottle in the mail WITHOUT ordering it. The fact is my dogs won't even eat their food if it is sprayed on it so it is of no use to me and I had no intention of order another supply. However, [redacted] saw fit to ignore my original request to not auto ship and sent it to me anyway, billing me for another $29.99.I called their customer service on two separate occasions and got the same lame answer, both customer service (LOL) reps did nothing but read me the disclosure statement stating no return on Auto Shipping, an then told me they would cancel auto shipping effective today (01-09-14) but I still need to pay for the bottle I just received even though it was in direct conflict with the instructions I gave to them on first order to NOT auto ship me. On both occasions I asked to speak with a supervisor and was told that they would only tell me the same thing and both reps refused to get me a supervisor to speak with. I asked both of these individuals if they could stop the auto shipping today why could the person who took my original order not stop it then if it had been done as promised by the order taking rep then nothing would have been shipped and this problem would not have come up at all. They refused to answer and started reading the order policy again.I feel it is company's like this that continually take advantage of the American Consumer and it time it stops. It's almost like a bait and switch scam in my opinionDesired Settlement: A Credit, back on the credit card that they automatically charged for the 2nd bottle shipped for a full refund in the amount of the charge, ($29.99) and an RMA # to facilitate my returning their last, unopened bottle of [redacted] back to them. the invoice date on this order is 12-30-13, the Customer# is [redacted] and the order# is [redacted].

Business

Response:

Liquid Focus Direct, Inc. sets up and maintains a WEB Site for [redacted] and has no affiliation with the call center which is where this person placed his order.

I am forwarding the complaint to our client to be resolved.

We would appreciate this complaint being removed from our company's file with the Revdex.com and to receive confirmation that this has been done.

Check fields!

Write a review of Liquid Focus Direct LLC

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Liquid Focus Direct Rating

Overall satisfaction rating

Description: Web Design, Internet - Web Hosting, Marketing Consultants, Internet Marketing Services

Address: 1335 Wood Ave, Bridgeport, Connecticut, United States, 06604-1442

Phone:

Show more...

Web:

This website was reported to be associated with Liquid Focus Direct LLC.



Add contact information for Liquid Focus Direct

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated