Liquid Landscapes, Inc.

Our records show Mrs*** attempted to contact our Customer Service Dept on November 2015, stating to cancel this and refund her money backWe advised that as she advised us she did not authorize the charge, we would have to submit her file for an investigationUpon concluding that her
file would be submitted for a refundShe called back on December 1st, asking for her refund, we advised it was now in due processNot satisfied with that she has addressed her concern to youAs we stated, Mrs*** has her refund, it would have arrived between the time frame of December - We have closed the file ensuring no further charges would be possible

Our records show Mrs*** contacted our Customer Service Dept on November to cancel the service and demanded a refund of her moneyHer file was submitted for a refund as requested, however it was not sent through by our processorIt was advised to us as human errorThis was not
apparent to us until Mrs*** contacted our Customer Service dept again on December Upon investigating we learned what took place, and we're advised that a further hold up was unfortunately going to cause further delays in several of our transactions.We were advised this would be cleared up before the holidaysThis proved to bethe case, but it seems Mrs*** has still not received her refund, as became apparent from her complaint to youWe are resubmitting her for a refund as of today's dateIn regards to her bank fees, we have not requested Mrs*** 's bank to charge her for anything on our behalfWe will not be refunding her bankfeesWe have closed the file ensuring no further charges would be possible

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,

Our records show Mrs*** attempted to contact our Customer Service Dept on December 2015, but did not leave any messageNot until we received your letter have we heard anything from Mrs*** sinceOur records show, as indicative to her letter, she has had her bank return our fee of
$40.00, removing our ability to provide a refund on our own accordIn addition, she asks for a return of her $bank feeWe at no time requested her bank to charge her for anything on our behalfHer bank fees are indigenous to their policies, and we will, not answer for those policiesif we had our way, the banks wouldn't charge anyone for NSF situations.At this point, Mrs*** has her refund, we have closed the file ensuring no further charges would be possible

This message is for *** ***, concerning our mutual client *** *** (***)Our records show Mrs*** contacted our Customer Service Dept on January She requested to cancel the service and be refundedWe advised her the file was cancelled, and a refund would be processed within
the standard time frame of - business days timeThere apparently was a delay with her refund, for reasons which remain unknown to usBy law we have to go through a 3rd party processor where the transacting of business with bank accounts is concerned, and we never received a straight answer from them what the delay was for Mrs*** refundHowever, we show that Mrs*** has authorized her bank to refute our charge of $We show a return code of R-This has removed our ability to provide a refund on our own accord.At this point, Mrs*** should have her refundif she has not, she must address that issue with her bank, as she filed an affidavit with them, authorizing her bank to pursue her refundWe have closed the file ensuring no further charges would be possible.*** *** Client OperationsIf you have any further questions or inquiries about our service,feel free to visit our website at www .defendmydevice.com or contact a customer service representative by phone at *** *** ** *** ** *** ***

Our records show Mr. [redacted] contacted our Customer Service Dept on November 23 2015. He requested to cancel the service and be refunded. We advised him the file was cancelled, and a refund would be processed within the standard time frame of 7 - 10 business days time. He seemed to have accept...

that. However, we show that Nr.[redacted] has authorized his bank to refute our charge of $40.00. We show a return code of R-08. This has removed our ability to provide a refund on our own accord.At this point, Mr. [redacted] has his refund, we have closed the file ensuring no further charges would be possible.

Our records show Mrs. [redacted] contacted our Customer Service Dept on November 23 2015, stating to cancel her service. No request was made for a refund at that time. On December 1st, a bank representative with the Old Point National Bank of Phoenix called, requesting a refund on our mutual clients...

behalf. We advised a refund would be submitted back to the clients account. Our records show, that Mrs. [redacted] would have received her refund between the time frame of December 15 - 23, 2015. We have not heard back from Mrs. [redacted] since. We have closed the file ensuring no further charges would be possible.[redacted] Client OperationsIf you have any further questions or inquiries about our service, feel free to visit our website at www.defendmydevice.com or contact a customer service representative by phone at [redacted], or contact us at; [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I had no contact with them before that day for them to send in a Draft to my personal account without my consent.  Even though they wish there were no charges for NSF the truth if the matter is there are so I had to be disadvantage and paid an unnecessary fee of $24 due to their daring of submitting unauthorized charges to my  personal checking account.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

My complaint has not been resolved.  The following is a roadmap of the communication about trying to get my refund.  I have not received my refund, only a bunch of run around.12-9-15 - response to my request to cancel and refund.  Issued a confirmation #813789.  They stated I would receive my refund in 7-10 days.12-15-15 I emailed the company stating I have not received my refund. 12-15-15 the company responded with "Would take 7-10 days and I should receive it around 12-23-15.12-23-15  I again emailed company stated I had not received my refund. 12-23-15  The company responded with "They had a delay in reviewing my file and that my refund was approved on 12-21-15 and allow 7-10 days to get my refund, that I should receive it by 12-31-15 or 1-4-16. 12-23-15 I responded with that was not acceptable.  To sent my refund ASAP! I got no response.12-26-15 I again emailed stating it was unacceptable and to please send my refund ASAP! 12-28-15 The company responded with they had resubmitted my refund and I should receive it shortly after the holidays.1-2-16  I again emailed them stating I still have not received my refund. Please sent it ASAP! No response from them!1-6-15 I again emailed company stating no refund and requesting it be sent ASAP! 1-6-15. They responded with "It should arrive shortly"1-10-16  I again emailed company stating no refund and asking them to send it ASAP! NO response from the company!1-15-16  I again emailed stating no refund, and to send it ASAP! 1-15-16. "We apologize for the delay in getting you your refund. We are experiencing problems with our processor, until they are resolved our hands are tied. We won't be giving you a 'guesstimate' time frame on this, only to have that date arrive, and no refund. Once we have concrete information for you we will advise you when to expect this.  Again we apologize for the inconvenience."1-23-16. I again emailed the company stating I have not received my refund. Please send it ASAP! NO RESPONSE FROM THE COMPANY!Now if that's not getting the run around from this company, I don't know what is! Please assist if at all possible. Thanks,

Our records show Mr. [redacted] contacted our Customer Service Dept on November 21 2015. He requested to cancel the service and be refunded. We advised him the file was cancelled, and a refund would be processed within the standard time frame of 7 - 10 business days time, after the conclusion of an...

investigation as Mr. [redacted] states he did not authorize the charge. He seemed to have accept that. However, we show that Nr. [redacted] has authorized his bank to refute our charge of $40.00. We show a return code of R-08.The return code was not entered into the Customer Service database until mid December. This is why our Customer Service reps advised the refund was in due process. As Mr. [redacted] has his refund at this point, we have closed the file ensuring no further charges would be possible.

Our records show Mrs. [redacted] contacted our Customer Service Dept on November 27 2015 . She requested to cancel the service and be refunded as she did not use it. We advised her file was cancelled, and a refund would be processed within the standard time frame of 7 - 10 business days time. She...

didn't accept that. The time frame for refunds is the same for one and all clients. If it were possible to process them any faster than is currently being done,do we would already be doing it. Mrs. [redacted]s refund was processed during the time frame of December 18 through the 23, 2015. No further charges will apply.

Our records show Mr. [redacted] contacted our Customer Service Dept on December 09 2015 via e­ rnai\ ,stating to cancel the service and refund his money. On December 28 2015, we received another e-mail stating no refund has arrived. Upon investigating, our records show Mr. [redacted]'s refund would arrive...

between the time frame of January 6 - 13 2016. It was submitted but at a later date than should have been. The holiday schedule was most probable to blame for the delay. We have closed the file ensuring no further charges would be possible.