We’re sorry you feel misled by the pricing information on our website and that we fell short of your expectationsWe regret the inconvenience you experienced as a result of the time invested in our product The Revdex.com asked that we provide clarification about the price advertised online since it was a source of confusion and the reason for your complaint The pricing page on our website states, "Small Team, $user/month (5-users onlyBilled Annually.)" There’s a link to “learn more,” and on that page it says, “$per user/ per month (billed annually for users)." The main pricing page also has a section dedicated to Small Teams in the FAQ: Can I purchase fewer than seats in Small Team edition? LiquidPlanner is based on the Dynamic Project Management methodology, which is a participatory style of project managementWe recommend that every member of a team that uses LiquidPlanner has access to the toolFor this reason, we offer LiquidPlanner Small Team edition for seats only The day trial period enables potential customers to test the product to its fullest extent without making a purchasePurchase and licensing requirements are accessible within the application via Settings on the User Menu, or the "Buy Now" button at the top of every tab in the workspaceThis information can be viewed at any point during the trialWe do not collect credit card information when the trial starts; we do not automatically bill at the end of the trialOur staff is available on weekdays to answer pricing and product questions The free trial account was established on Friday, January 27, Staff responded to inquiries from you via phone and email on the following MondayWe were advised of this complaint by the Revdex.com later that same morning, January 30, No purchase had been made as of that date You purchased our product on February and in doing so agreed to our Terms of Service which outlines fees and payment terms as follows: (a) all Fees are based on your Subscription Plan and the number of seats you purchase and not on actual usage; (b) your payment obligations and Subscription Plan are non-cancelable; (c) all Fees paid are non-refundable; and (d) you may not downgrade your Subscription Plan or decrease the number of seats purchased during the term of your Subscription Plan We are not able to provide the desired settlement of a billing adjustment because we do not offer single seat license purchasesSeat licenses are sold in packages of for Small Team, or a minimum seat licenses for Professional and Enterprise tiersIf the purchase made on February was an error, we could make an exception on your behalf to reverse the charges and close your account Anne S [redacted] Customer Success Team ***@liquidplanner.com
Complaint: [redacted] I am rejecting this response because: [redacted] They're reiterating a policy that is not clear from the deceptive public pricing [redacted] Even though there is a trial - it is very deceptively easy to only discover the actual expensive pricing until the trial ends if/when you decide convert to a paid account[redacted] Because switching from one software to another is a very costly experience, I'd already lost so much time in my task by task manual data transfer, that once the company reveals that the real pricing is 5x what it appears to be at checkout, I'm screwedEither I pay 5x more than I ever thought I'd have to, or I lose the many hours of sI'd have never gone through if I'd known the real price from the beginningReiterating what you think your policy is without addressing how you deceptively market it, by offering me the advertised price and updating your deceptive public pricing information so no future customers are tricked, is not sufficient
We’re sorry you feel misled by the pricing information on our website and that we fell short of your expectationsWe regret the inconvenience you experienced as a result of the time invested in our product The Revdex.com asked that we provide clarification about the price advertised online since it was a source of confusion and the reason for your complaint The pricing page on our website states, "Small Team, $user/month (5-users onlyBilled Annually.)" There’s a link to “learn more,” and on that page it says, “$per user/ per month (billed annually for users)." The main pricing page also has a section dedicated to Small Teams in the FAQ: Can I purchase fewer than seats in Small Team edition? LiquidPlanner is based on the Dynamic Project Management methodology, which is a participatory style of project managementWe recommend that every member of a team that uses LiquidPlanner has access to the toolFor this reason, we offer LiquidPlanner Small Team edition for seats only The day trial period enables potential customers to test the product to its fullest extent without making a purchasePurchase and licensing requirements are accessible within the application via Settings on the User Menu, or the "Buy Now" button at the top of every tab in the workspaceThis information can be viewed at any point during the trialWe do not collect credit card information when the trial starts; we do not automatically bill at the end of the trialOur staff is available on weekdays to answer pricing and product questions The free trial account was established on Friday, January 27, Staff responded to inquiries from you via phone and email on the following MondayWe were advised of this complaint by the Revdex.com later that same morning, January 30, No purchase had been made as of that date You purchased our product on February and in doing so agreed to our Terms of Service which outlines fees and payment terms as follows: (a) all Fees are based on your Subscription Plan and the number of seats you purchase and not on actual usage; (b) your payment obligations and Subscription Plan are non-cancelable; (c) all Fees paid are non-refundable; and (d) you may not downgrade your Subscription Plan or decrease the number of seats purchased during the term of your Subscription Plan We are not able to provide the desired settlement of a billing adjustment because we do not offer single seat license purchasesSeat licenses are sold in packages of for Small Team, or a minimum seat licenses for Professional and Enterprise tiersIf the purchase made on February was an error, we could make an exception on your behalf to reverse the charges and close your account Anne S [redacted] Customer Success Team ***@liquidplanner.com
Complaint: [redacted] I am rejecting this response because: [redacted] They're reiterating a policy that is not clear from the deceptive public pricing [redacted] Even though there is a trial - it is very deceptively easy to only discover the actual expensive pricing until the trial ends if/when you decide convert to a paid account[redacted] Because switching from one software to another is a very costly experience, I'd already lost so much time in my task by task manual data transfer, that once the company reveals that the real pricing is 5x what it appears to be at checkout, I'm screwedEither I pay 5x more than I ever thought I'd have to, or I lose the many hours of sI'd have never gone through if I'd known the real price from the beginningReiterating what you think your policy is without addressing how you deceptively market it, by offering me the advertised price and updating your deceptive public pricing information so no future customers are tricked, is not sufficient