Schmidt's responded to Mr***'s accident via the police department This was an emergency tow, requiring us to arrive within a certain time line Upon arrival, we saw Mr***'s Ford Explorer down an embankment approximately 20ft Schmidt's winched the truck out from down an embankment.$ Following the winch out, we towed Mr***'s truck to our locationand secured it ($130) including securing the drivers side window with accident plastic wrap.($25) Our storage rate is $35/ day and we have an administration charge of $ Mr [redacted] came to our location stating that he was told the tow would be $48.00, We explained numerous times, very nicely that there was an obvious mis-understanding He said the phone operator told him $dollars Our Call takers have an average years of tenure here, and there is a zero percent chance that $dollars was told to Mr [redacted] as for the cost of his towing After many attempts to explain pricing and the work involved with his accident, winch/tow/storage/ etc he was not inclined to listen The owner , also called him to review the charges and discuss options If Mr [redacted] would like to pick up his car, the current charges are $as of 1-27- The daily storeage will go up each day However, as a means to resolve this, I will hold the storage charges thru the weekend, and offer the same price of $( includes in taxes)good thru Monday - end of business at 5pmIf mr [redacted] chooses to salvage his vehicle, he will be responsible for the accident( winching) and towing and plastic wrap, charges, $, plus tax We will waive the storage chargesand addtllabor charge upon receiving the title of the vehicleThis offer is good thru close of business Monday as well Mr [redacted] should have insurance for his accident
Schmidt's responded to Mr***'s accident via the police department This was an emergency tow, requiring us to arrive within a certain time line Upon arrival, we saw Mr***'s Ford Explorer down an embankment approximately 20ft Schmidt's winched the truck out from down an embankment.$ Following the winch out, we towed Mr***'s truck to our locationand secured it ($130) including securing the drivers side window with accident plastic wrap.($25) Our storage rate is $35/ day and we have an administration charge of $ Mr [redacted] came to our location stating that he was told the tow would be $48.00, We explained numerous times, very nicely that there was an obvious mis-understanding He said the phone operator told him $dollars Our Call takers have an average years of tenure here, and there is a zero percent chance that $dollars was told to Mr [redacted] as for the cost of his towing After many attempts to explain pricing and the work involved with his accident, winch/tow/storage/ etc he was not inclined to listen The owner , also called him to review the charges and discuss options If Mr [redacted] would like to pick up his car, the current charges are $as of 1-27- The daily storeage will go up each day However, as a means to resolve this, I will hold the storage charges thru the weekend, and offer the same price of $( includes in taxes)good thru Monday - end of business at 5pmIf mr [redacted] chooses to salvage his vehicle, he will be responsible for the accident( winching) and towing and plastic wrap, charges, $, plus tax We will waive the storage chargesand addtllabor charge upon receiving the title of the vehicleThis offer is good thru close of business Monday as well Mr [redacted] should have insurance for his accident