LiquidSky Software, Inc

Hello ***,We notified our Customer Service about your incident and they messaged you directly to resolve your problemWe included screenshots of those messages here.We are really sorry that you were unable to connect to our data center after making your paymentWe always help our users facing
such problems as soon as we hear from them because we know that sometimes the capacity of our servers may be exceeded before we are able to add more servers to handle the traffic.As the screenshoted messages state, your payment has been cancelledIn addition we added more SkyCredits to your account so you can give LiquidSky another chance if you are still willing to try out our serviceYou can respond to the message sent by our Customer Service and they will happily help you connect to one of our data centers.The SkyCredits that we added to your account should not expire so you can also wait until our service is out of the Beta phase to use them if you wish as we still continuously develop and improve LiquidSky.Kind regards,Jason K***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

The issue has been handled by our Customer Support the next day. We did not realize the complaint has been left unresolved here until now. I have included a screenshot of the conversation. Please check with the customer to verify that this problem has been resolved (customer has been refunded and...

informed about the refund, billing information has been removed to make sure there is no further charges).