Sign in

Li's Wok

Sharing is caring! Have something to share about Li's Wok? Use RevDex to write a review
Reviews Li's Wok

Li's Wok Reviews (4)

I’m sorry to be informed of this unfortunate situation. On the day of the occurrence in question, the customer’s sister ordered from the restaurant through the phone and gave us her credit card information as per usual. The...

customer’s sister is a regular customer and often includes a tip on her card through the phone. On this occasion, she might have forgotten and when the delivery driver arrived, he expected a tip because her sister usually includes one. We have questioned the driver and he has stated that he indeed did not curse at the customer, but he did add the tip because that was what he was used to from the customer’s sister. The result of the customer thinking that the driver cursed at her might have been the result of a language miscommunication because the driver does not speak fluent English and Chinese is his first language. As to the woman on the phone who identified herself as the manager; I, the actual manager, was not at the restaurant at the time and the woman who answered the phone felt inclined to say that she was the manager because she temporarily was until I returned. I have spoken to this said woman and she said that she did not know the name of the driver because she does not know the driver’s full name, just his nickname. We apologize that this miscommunication had to happen. I have spoken to the two employees and have warned them of this behavior. This will definitely not be swept under the rug and I will make sure that they do not do this again in the future. I will also return the purchased price and the disputed amount to the customer’s sister the next time she orders. I am appreciative that the customer has informed me of this situation and I am immensely sorry that this occurred in the first place. Sincerely,Sam L*Li's Wok Manager

I’m sorry to be informed of this unfortunate situation. On the day of the occurrence in question, the customer’s sister ordered from the restaurant through the phone and gave us her credit card information as per usual. The customer’s sister is a regular customer and often includes a...

tip on her card through the phone. On this occasion, she might have forgotten and when the delivery driver arrived, he expected a tip because her sister usually includes one. We have questioned the driver and he has stated that he indeed did not curse at the customer, but he did add the tip because that was what he was used to from the customer’s sister. The result of the customer thinking that the driver cursed at her might have been the result of a language miscommunication because the driver does not speak fluent English and Chinese is his first language. As to the woman on the phone who identified herself as the manager; I, the actual manager, was not at the restaurant at the time and the woman who answered the phone felt inclined to say that she was the manager because she temporarily was until I returned. I have spoken to this said woman and she said that she did not know the name of the driver because she does not know the driver’s full name, just his nickname. We apologize that this miscommunication had to happen. I have spoken to the two employees and have warned them of this behavior. This will definitely not be swept under the rug and I will make sure that they do not do this again in the future. I will also return the purchased price and the disputed amount to the customer’s sister the next time she orders. I am appreciative that the customer has informed me of this situation and I am immensely sorry that this occurred in the first place. Sincerely,Sam L*Li's Wok Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[First off, this a flat out lie that Sam Li's Wok as a business in engaging. The former customer,  which the person who responded to this complaint as my sister, is not my sister nor does she "regularly leave a tip" as Sam Li is suggesting. The Revdex.com can in fact speak with the person in question and she will indeed verify that the claims they are making are untrue. The driver also did in fact use inappropriate language and profanities. The former customer's -- who has not ordered from the place since the incident occured- two little children where there and can also attest to the fact that the driver did curse at me. The two minor children were shaken because of it and one of them, who is only 4 years old was so shaken he immediately grabbed the home phone and said he was going to call the police. I am implore Revdex.com to please invesitgate this business as they are lying and knowingly engaging in fraud by forging signatures. I feel strongly about this that I am even willing sue this business if need be in a Court of Law.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[First off, this a flat out lie that Sam Li's Wok as a business in engaging. The former customer,  which the person who responded to this complaint as my sister, is not my sister nor does she "regularly leave a tip" as Sam Li is suggesting. The Revdex.com can in fact speak with the person in question and she will indeed verify that the claims they are making are untrue. The driver also did in fact use inappropriate language and profanities. The former customer's -- who has not ordered from the place since the incident occured- two little children where there and can also attest to the fact that the driver did curse at me. The two minor children were shaken because of it and one of them, who is only 4 years old was so shaken he immediately grabbed the home phone and said he was going to call the police. I am implore Revdex.com to please invesitgate this business as they are lying and knowingly engaging in fraud by forging signatures. I feel strongly about this that I am even willing sue this business if need be in a Court of Law.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Check fields!

Write a review of Li's Wok

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Li's Wok Rating

Overall satisfaction rating

Add contact information for Li's Wok

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated