[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: I am rejecting this response because: The information presented by Mr [redacted] does not coincide with the facts We did call and speak several times with Mr [redacted] Mr [redacted] admits to receiving an email, which contained a two and one half page letter from The [redacted] , and further states he chose not to read itscontents Of note is the fact that we did not ever manage the sprinkler systemMrJaarosz's "employees" managed the spinkler system We did not harass Mr [redacted] son and best friend We expressed concerns regarding the condition of the lawn Mr [redacted] has never returned to the property to speak with the [redacted] , and when Mrand Mrs [redacted] made the request to meet with Mr [redacted] , he terminated the contract and issued a check in the amount of $to the [redacted] Mr [redacted] was paid $4, We trusted Mr [redacted] and feel as though we have been taken advantage of The fact remains that we do NOT have a level lawn, do not have a healthy lawn, the fungus remains, and did not get what we paid for Regards, [redacted] / [redacted]
[redacted]
[redacted]
[redacted]
[redacted] 12.[redacted]7349px; font-family: arial, sans-serif;">Ref: Revdex.com Complaint ID: [redacted] ([redacted])Dear Sirs, After receiving your letter presented to me with the complaint from [redacted] I would like to provide my side of this situation. The information I am about to give is the truth, the whole truth, and nothing but the truth. This I will swear to under oath, in a court of law should the [redacted] wish to proceed with such action. The [redacted] called me to come to look at their lawn for new grass. They had previously had a company that was going to do it but they were not happy with them. I gave them choices for what type grass they want to use, they chose Zoysia. I said Zoysia is fine and advised it goes dormant early and comes out of dormant late. They didn't want centipede. We discussed St. Augustine, they said they liked St. Augustine, so that is what we put in. I never said nor would ever say there is maintenance free grass. There is no such thing. The grass we put down was good quality, it was just at the end of the season, and she wanted instant green grass and it doesn't happen that way, especially as we were going into winter months. I prepared the site exactly how I had said I would do in my estimate. She wanted more work done that was not on the estimate. We asked [redacted] to stop watering the lawn everyday during the dormant months. She continued to water it excessively which causes a fungus. We treated the fungus every week. The fungus will not go away until the grass comes out of the dormant stage. Now that we are out of the dormant stage her grass is growing nicely and the fungus is gone. My employees were verbally harassed every week by [redacted]. Her and complaints were never anything that was valid that I would have personally addressed. I always stress to my customers that if they ever have any questions or concerns to "Please call [redacted]". It is on every statement, and contract I have. In the several months we were maintaining their property I had never once received a phone call from them. I did however get reports from my crew of the weekly harassment by Mrs. [redacted]. She once asked them to mow her neighbors lawn. My company provided the [redacted] with everything on the Estimate for the sod, to the letter. My company has provided the [redacted] with everything stated on our monthly contract also. I have been in business for eight years and have never had any complaints sent to the Revdex.com. In my eight years I have realized that you cannot make everyone happy. My employees have been well trained and work hard. I chose not to subject them to any further harassment. Upon the request to meet with the [redacted] to discuss their concerns I chose to terminate our maintenance agreement, and returned their payment for the last month. Several weeks ago the [redacted] sent me a lengthy email where the first paragraph contained nothing but lies, I had no wish to read further, and did not. I will attach a copy of the Sod Estimate, and also our monthly contract. In closing, I would like to say that I have 130 year-round customers whom I value our good working relationship with. Parting ways with the [redacted] I felt was in best interest for both parties. Thank you,[redacted]
[redacted]
[redacted] [redacted]###-###-####
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: 10573960
I am rejecting this response because:
The information presented by Mr. [redacted] does not coincide with the facts. We did call and speak several times with Mr. [redacted]. Mr. [redacted] admits to receiving an email, which contained a two and one half page letter from The [redacted], and further states he chose not to read itscontents. Of note is the fact that we did not ever manage the sprinkler system. Mr. Jaarosz's "employees" managed the spinkler system. We did not harass Mr. [redacted] son and best friend. We expressed concerns regarding the condition of the lawn. Mr. [redacted] has never returned to the property to speak with the [redacted], and when Mr. and Mrs. [redacted] made the request to meet with Mr. [redacted], he terminated the contract and issued a check in the amount of $140.00 to the [redacted]. Mr. [redacted] was paid $4,130.00. We trusted Mr. [redacted] and feel as though we have been taken advantage of.
The fact remains that we do NOT have a level lawn, do not have a healthy lawn, the fungus remains, and did not get what we paid for.
Regards,
[redacted]/[redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: I am rejecting this response because: The information presented by Mr [redacted] does not coincide with the facts We did call and speak several times with Mr [redacted] Mr [redacted] admits to receiving an email, which contained a two and one half page letter from The [redacted] , and further states he chose not to read itscontents Of note is the fact that we did not ever manage the sprinkler systemMrJaarosz's "employees" managed the spinkler system We did not harass Mr [redacted] son and best friend We expressed concerns regarding the condition of the lawn Mr [redacted] has never returned to the property to speak with the [redacted] , and when Mrand Mrs [redacted] made the request to meet with Mr [redacted] , he terminated the contract and issued a check in the amount of $to the [redacted] Mr [redacted] was paid $4, We trusted Mr [redacted] and feel as though we have been taken advantage of The fact remains that we do NOT have a level lawn, do not have a healthy lawn, the fungus remains, and did not get what we paid for Regards, [redacted] / [redacted]
[redacted]
[redacted]
[redacted]
[redacted] 12.[redacted]7349px; font-family: arial, sans-serif;">Ref: Revdex.com Complaint ID: [redacted] ([redacted])Dear Sirs, After receiving your letter presented to me with the complaint from [redacted] I would like to provide my side of this situation. The information I am about to give is the truth, the whole truth, and nothing but the truth. This I will swear to under oath, in a court of law should the [redacted] wish to proceed with such action. The [redacted] called me to come to look at their lawn for new grass. They had previously had a company that was going to do it but they were not happy with them. I gave them choices for what type grass they want to use, they chose Zoysia. I said Zoysia is fine and advised it goes dormant early and comes out of dormant late. They didn't want centipede. We discussed St. Augustine, they said they liked St. Augustine, so that is what we put in. I never said nor would ever say there is maintenance free grass. There is no such thing. The grass we put down was good quality, it was just at the end of the season, and she wanted instant green grass and it doesn't happen that way, especially as we were going into winter months. I prepared the site exactly how I had said I would do in my estimate. She wanted more work done that was not on the estimate. We asked [redacted] to stop watering the lawn everyday during the dormant months. She continued to water it excessively which causes a fungus. We treated the fungus every week. The fungus will not go away until the grass comes out of the dormant stage. Now that we are out of the dormant stage her grass is growing nicely and the fungus is gone. My employees were verbally harassed every week by [redacted]. Her and complaints were never anything that was valid that I would have personally addressed. I always stress to my customers that if they ever have any questions or concerns to "Please call [redacted]". It is on every statement, and contract I have. In the several months we were maintaining their property I had never once received a phone call from them. I did however get reports from my crew of the weekly harassment by Mrs. [redacted]. She once asked them to mow her neighbors lawn. My company provided the [redacted] with everything on the Estimate for the sod, to the letter. My company has provided the [redacted] with everything stated on our monthly contract also. I have been in business for eight years and have never had any complaints sent to the Revdex.com. In my eight years I have realized that you cannot make everyone happy. My employees have been well trained and work hard. I chose not to subject them to any further harassment. Upon the request to meet with the [redacted] to discuss their concerns I chose to terminate our maintenance agreement, and returned their payment for the last month. Several weeks ago the [redacted] sent me a lengthy email where the first paragraph contained nothing but lies, I had no wish to read further, and did not. I will attach a copy of the Sod Estimate, and also our monthly contract. In closing, I would like to say that I have 130 year-round customers whom I value our good working relationship with. Parting ways with the [redacted] I felt was in best interest for both parties. Thank you,[redacted]
[redacted]
[redacted] [redacted]###-###-####
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: 10573960
I am rejecting this response because:
The information presented by Mr. [redacted] does not coincide with the facts. We did call and speak several times with Mr. [redacted]. Mr. [redacted] admits to receiving an email, which contained a two and one half page letter from The [redacted], and further states he chose not to read itscontents. Of note is the fact that we did not ever manage the sprinkler system. Mr. Jaarosz's "employees" managed the spinkler system. We did not harass Mr. [redacted] son and best friend. We expressed concerns regarding the condition of the lawn. Mr. [redacted] has never returned to the property to speak with the [redacted], and when Mr. and Mrs. [redacted] made the request to meet with Mr. [redacted], he terminated the contract and issued a check in the amount of $140.00 to the [redacted]. Mr. [redacted] was paid $4,130.00. We trusted Mr. [redacted] and feel as though we have been taken advantage of.
The fact remains that we do NOT have a level lawn, do not have a healthy lawn, the fungus remains, and did not get what we paid for.
Regards,
[redacted]/[redacted]