Lise's Florist

We confirmed that the loan was paid off as described in the customer's response. We will take her recommendation about communication training under advisement. From our perspective, the case was closed satisfactorily for the customer and the complaint was without meritAs stated in our first response, if the member still wants to stop doing business with PrimeWay, she merely needs to come to a branch and the remaining amounts in her account will be given to her as soon as all the checks she has written have cleared. Thanks

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
Revdex.com THANK YOU FOR YOUR ASSISTANCE IN THIS MATTERYOU CAN CLOSE NOW. RUBIE ***

The customer’s complaint relating to PrimeWay’s actions contained several inaccuracies and portrayed an incomplete picture of the situation The customer stated that she had missed her July payment when, in fact, she had missed both her July and August paymentsThe loan payments due
dates were July and August in the amount of $per month The customer made no payments by the dates required and consequently the loan was delinquent for both months Our collection group took the appropriate action permitted under the agreement and brought the loan up to date by transferring $on August from the customer’s checking account to the loan The customer stated that the she was told that PrimeWay had exercised the right of offset and money was taken from the checking account without her permission The customer is incorrect in this statement Both the membership agreement and the loan disclosure documents expressly provide for the right of offset should a customer fail to make a timely payment on their loan PrimeWay had the legal right to transfer the funds, and it appears that the customer did not completely read the disclosure provided to her at the time of loan closing As for the payment made by the customer on August 30, this amount was applied to the payment due September and the customer will not be required to make another loan payment until October We are sorry that the customer was confused as to how the funds were applied to her loan, but PrimeWay acted well within its rights in order to protect the assets of its membership and insure the collectability of the loanIf the member still wishes to close her PrimeWay account, she merely needs to come to a branch, pay off the loan balance, and the remaining amounts in her account (after all checks have cleared) will be given to her

Ms*** auto loan was paid in full on 2/28/The release of title was requested from FDI on 3/13/to be mailed to the member at the address on the system; *** *** *** *** *** ***In speaking with Ms***, we found that the address was incomplete and should have been ***
*** *** *** *** *** ***Due to the address not including the Trl, the auto title was returned back to senderMs***'s address has been updated and a duplicate title has been requested to be mailed to the credit unionOnce the title is received, Ms*** will receive a phone call and the title will be mailed to her from the credit union to *** *** *** *** *** *** ***