Initial Business Response / [redacted] (1000, 5, 2015/01/20) */ On Nov 24, we had the vehicle in to complete a recall and to complete some suspension workIt was noted at that time that his tires were out of alignmentAny premature unusal wear on the tires could also have occurred prior to this appointmentWhen we had the vehicle back on January 6th, to adjust the rear suspension back into spec, at that time the vehicle was only degree out of spec on the right side onlyThis is not enough to cause any substantial premature wear We completed this repair and alignment at no charge to the customerWe are refunding the previous charge for the alignment in November and we are reimbursing the charges occured in California At this time, based on what we know to be true, we do not feel that there is any justification to riemburse any further amounts Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/01/26) */ Just before my appointment on November I installed four new tires, and I serviced my car before the trip to the USAUpon arrival, the Toyota dealership in California, physically measured 3/of an inch difference on my wheels angularity [redacted] On January 6, Mayfield Toyota attempted to correct the same problem again and released the car back to me with a red, negative computer printouts again Please note, I drove almost 10, km on crooked wheelsThe wear caused to my tires is not but extensiveFurthermore, I'm asking all my damaged tires to be replaced and also correct all the mechanical deficiencies back to the manufacturer specifications Final Business Response / [redacted] (4000, 9, 2015/01/29) */ We met with the customer yeaterday and I believe we have resovled the matter
Initial Business Response / [redacted] (1000, 6, 2014/11/05) */ We tried and failed to notify the customer of another pending dealIt is a situation that we hope not to get into, but does occasionally happenI certainly do wish to make amends with this customer, and I will have the used car manager look for a quality replacement unit for her immediately Initial Consumer Rebuttal / [redacted] (3000, 8, 2014/11/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept their response as they did not do as they said they would, they said we would have time to make a decision once they contacted us that someone else might be interested in the vehicleThey sold it without being able to contact us and when my husband did talk to someone from that dealership about a week later they just wanted us to move on and forget about it [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/01/20) */ On Nov 24, we had the vehicle in to complete a recall and to complete some suspension workIt was noted at that time that his tires were out of alignmentAny premature unusal wear on the tires could also have occurred prior to this appointmentWhen we had the vehicle back on January 6th, to adjust the rear suspension back into spec, at that time the vehicle was only degree out of spec on the right side onlyThis is not enough to cause any substantial premature wear We completed this repair and alignment at no charge to the customerWe are refunding the previous charge for the alignment in November and we are reimbursing the charges occured in California At this time, based on what we know to be true, we do not feel that there is any justification to riemburse any further amounts Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/01/26) */ Just before my appointment on November I installed four new tires, and I serviced my car before the trip to the USAUpon arrival, the Toyota dealership in California, physically measured 3/of an inch difference on my wheels angularity [redacted] On January 6, Mayfield Toyota attempted to correct the same problem again and released the car back to me with a red, negative computer printouts again Please note, I drove almost 10, km on crooked wheelsThe wear caused to my tires is not but extensiveFurthermore, I'm asking all my damaged tires to be replaced and also correct all the mechanical deficiencies back to the manufacturer specifications Final Business Response / [redacted] (4000, 9, 2015/01/29) */ We met with the customer yeaterday and I believe we have resovled the matter
Initial Business Response / [redacted] (1000, 6, 2014/11/05) */ We tried and failed to notify the customer of another pending dealIt is a situation that we hope not to get into, but does occasionally happenI certainly do wish to make amends with this customer, and I will have the used car manager look for a quality replacement unit for her immediately Initial Consumer Rebuttal / [redacted] (3000, 8, 2014/11/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept their response as they did not do as they said they would, they said we would have time to make a decision once they contacted us that someone else might be interested in the vehicleThey sold it without being able to contact us and when my husband did talk to someone from that dealership about a week later they just wanted us to move on and forget about it [redacted]