The customer’s complaint relating to PrimeWay’s actions contained several inaccuracies and portrayed an incomplete picture of the situation The customer stated that she had missed her July payment when, in fact, she had missed both her July and August paymentsThe loan payments due
dates were July and August in the amount of $per month The customer made no payments by the dates required and consequently the loan was delinquent for both months Our collection group took the appropriate action permitted under the agreement and brought the loan up to date by transferring $on August from the customer’s checking account to the loan The customer stated that the she was told that PrimeWay had exercised the right of offset and money was taken from the checking account without her permission The customer is incorrect in this statement Both the membership agreement and the loan disclosure documents expressly provide for the right of offset should a customer fail to make a timely payment on their loan PrimeWay had the legal right to transfer the funds, and it appears that the customer did not completely read the disclosure provided to her at the time of loan closing As for the payment made by the customer on August 30, this amount was applied to the payment due September and the customer will not be required to make another loan payment until October We are sorry that the customer was confused as to how the funds were applied to her loan, but PrimeWay acted well within its rights in order to protect the assets of its membership and insure the collectability of the loanIf the member still wishes to close her PrimeWay account, she merely needs to come to a branch, pay off the loan balance, and the remaining amounts in her account (after all checks have cleared) will be given to her
The customer’s complaint relating to PrimeWay’s actions contained several inaccuracies and portrayed an incomplete picture of the situation The customer stated that she had missed her July payment when, in fact, she had missed both her July and August paymentsThe loan payments due
dates were July and August in the amount of $per month The customer made no payments by the dates required and consequently the loan was delinquent for both months Our collection group took the appropriate action permitted under the agreement and brought the loan up to date by transferring $on August from the customer’s checking account to the loan The customer stated that the she was told that PrimeWay had exercised the right of offset and money was taken from the checking account without her permission The customer is incorrect in this statement Both the membership agreement and the loan disclosure documents expressly provide for the right of offset should a customer fail to make a timely payment on their loan PrimeWay had the legal right to transfer the funds, and it appears that the customer did not completely read the disclosure provided to her at the time of loan closing As for the payment made by the customer on August 30, this amount was applied to the payment due September and the customer will not be required to make another loan payment until October We are sorry that the customer was confused as to how the funds were applied to her loan, but PrimeWay acted well within its rights in order to protect the assets of its membership and insure the collectability of the loanIf the member still wishes to close her PrimeWay account, she merely needs to come to a branch, pay off the loan balance, and the remaining amounts in her account (after all checks have cleared) will be given to her