Litestream Holdings LLC

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me with the exception of one further request I do request that the derogatory items on my credit bureau reports be removed as I have attempted to reach out to all collection agencies and Litestream on multiple occasions with no response or follother than requesting monies for services that were not rendered The latest collection agency is Legacy Customer Management (Acct: ***) Thanks for your assistance Regards, *** [redacted]

We will attempt to reach our customer again today to review the issue and discuss our policy, but feel the credit is fair and reasonable

The requested credit of $has been posted to the customer's account and will show on his Sept statement.We have unfortunately had several outages due to fiber cuts by third parties beyond our control; and we regret this affects our customers' services

We recently received notification of the above referenced complaint by our customer, Mr*** We have investigated this issue and determined a billing error occurred in which previous payments were reflected on statements but not calculated correctly. This error affected less than ten
of our customer accounts, and adjustments have been made to reflect the correct account balances. We do not anticipate this error to recur

We have received the complaint from Ms*** and have had an opportunity to review her records. Our customer service notes indicate that she did request disconnection from services on December 16, We therefore would not require her to pay for services beyond that date. We
have pulled her statements and reviewed her payments through December and find that her final bill should be $ We will provide the statements and payment history to Ms*** as requested if she would kindly contact Sally Larson at ###-###-#### or via email at***

Our General Manager spoke with Mrs. [redacted]s on the phone today and explained that the outages that have happened as of late were due to fiber optic cable cuts outside of the Litestream service area. Litestream is meeting with the Fiber optic carrier Level 3 to explore the option of rerouting the...

path of cable that is at such risk in this construction area for the road improvement project in Orlando. A credit will be applied as discussed and we are discussing additional efforts and or options to win her confidence back in Litestream Service.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: The outage was about two weeks and I pay an average of $2 per day.  I had to call numerous times to just get the initial credit and now they are willing to reduce my bill for the actual service I did not get.  What about all of my time addressing this issue?  Naturally I should not be charged for the time I did not have service but I should not have to spend this much of my personal time correcting their poor service.I am still requesting consideration for my inconvience and a waiver of the $65 monthly fee.  That only seems fair.
Regards,
[redacted]

We have reviewed the customer's complaints and file and tried to reach them today by
way of the phone number on their account and the day time phone number
provided on the Revdex.com comments but were so far unsuccessful.  We will continue to try to reach him to discuss the issues and explain our...

credit process.  We have given the customer a $25 credit representing more than double the downtime he experienced.

Our General Manager spoke with Mrs. [redacted] at length. He is planning to visit Mrs. [redacted]’s home Monday to discuss the past outages caused by the fiber cuts in Orlando and check her system to make sure it is operating as it should.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me with the exception of one further request.  I do request that the derogatory items on my credit bureau reports be removed as I have attempted to reach out to all collection agencies and Litestream on multiple occasions with no response or follow-up other than requesting monies for services that were not rendered.  The latest collection agency is Legacy Customer Management (Acct:  [redacted]).  Thanks for your assistance.
Regards,
[redacted]

We will attempt to reach our customer again today to review the issue and discuss our policy, but feel the credit is fair and reasonable.