Lithia Chrysler Jeep Dodge of Billings

I have had the worst experience thru Lithia Dodge. The customer service and the sales manager Mark is less than professional, very condescending, he finger points the blame away from them. Bought a 17 Charger, Lithia tried to hide and glue wilted door panels on the the driver side, passenger side, and back passenger side. I’ve had the car 4 days and I notice it. I let them know this is a safety hazard, they tried to hide it, it could prevent me from getting out of my car in an emergency and I’d like them fixed or replaced….I just spent $25k on this vehicle I shouldn’t have to worry about if I get stuck in it or not. Mark said that the drivers side was lifted up during my test drive and it’s not their responsibility to point those thing out, it’s my fault for not noticing it. He said it’s not his problem if I get stuck in my vehicle because to him the panels are safe. It’s $2200 to replace all 3 panels, he wouldn’t even consider replacing just the drivers door. I’m sad, I’m not even happy about my “ new” purchase. We just bought a truck from Lithia Toyota last year and was treated excellent by Shawn Johnson and Clinton Shelton……I should’ve waited and not even went to Lithia Dodge….I totally regret my purchase just because of the horrible service and unprofessional attitude from Sales and that Mark.

I spoke with this customer after this happenedHe claimed that [redacted] (salesman) told him he would hold it for him until he got hereHowever, it is against our company policy to hold used cars for customers, and [redacted] is fully aware of this [redacted] told me that he never told the customer that he would hold this vehicle for himAfter I spoke with ***, I called the customer and told him our policyI also apologized to him for the mis-communication and tried to help him find another truck on our lotHe wanted nothing to do with us after this incidentTherefor I could do nothing more to help himAs a response to his request for $2000, I am denying any type of compensation for his lost wages

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received, your complaint will be closed Administratively Resolved] Revdex.com, I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaintFor your reference, details of the offer I reviewed appear below I would like to thank Lithia Dodge for refunding $that I was charged, however refund of money at this point does not answer or clarify my questionsWhy the inspection was not done to the extend of our agreement, why I was given information on the report (conditions of the tires I was told 60-65% in fact 20% at best, obvious leak of steering rack but report states "no leaks", suspension noise on the rear right ride wasn't mentioned, I requested test drive, which according to technician was never done, dead battery issue was not brought op to my attention, and over all condition of the car was misleading) why the report documents were not filled out correctly ( no VIN of the vehicle, no customer or contact information) only stated "viper" on the sheetThis are all the facts that are documented by me after receiving the vehicle, I do have pictures of tire condition, oil leaks and cosmetic condition available for review if requested Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received, your complaint will be closed Administratively Resolved] Revdex.com, I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaintFor your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received, your complaint will be closed Administratively Resolved]
Revdex.com,
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a...

reason why you are rejecting the response. If no reason is received, your complaint will be closed Administratively Resolved]
Revdex.com,
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I would like to thank Lithia Dodge for refunding $100 that I was charged, however refund of money at this point does not answer or clarify my questions. Why the inspection was not done to the extend of our agreement, why I was given false information on the report (conditions of the tires I was told 60-65% in fact 20% at best, obvious leak of steering rack but report states "no leaks", suspension noise on the rear right ride wasn't mentioned, I requested test drive, which according to technician was never done, dead battery issue was not brought op to my attention, and over all condition of the car was misleading)  why the report documents were not filled out correctly ( no VIN of the vehicle, no customer or contact information) only stated "viper" on the sheet. This are all the facts that are documented by me after receiving the vehicle,  I do have pictures of tire condition, oil leaks and cosmetic condition available for review if requested. 
Regards,
[redacted]

I spoke with this customer after this happened. He claimed that [redacted] (salesman) told him he would hold it for him until he got here. However, it is against our company policy to hold used cars for customers, and [redacted] is fully aware of this. [redacted] told me that he never told the customer that he...

would hold this vehicle for him. After I spoke with [redacted], I called the customer and told him our policy. I also apologized to him for the mis-communication and tried to help him find another truck on our lot. He wanted nothing to do with us after this incident. Therefor I could do nothing more to help him. As a response to his request for $2000, I am denying any type of compensation for his lost wages.

To whom it may concern,  I Spoke with the service manager and the $100 the customer is seeking has been refunded. Please contact me if further assistance is needed.  Thank you, [redacted] General Sales Manager

Review: I purchased a 2013 Dodge Dart recently from Lithia Dodge of Billings and have had nothing but problems with the vehicle since I have purchased it. It left me and my children stranded on the side of a county road in Wyoming for hours in the cold the first time it broke down. After waiting for a tow for three hours on the side of the road and having my children have to use the restroom outside we finally got towed to Craig, CO, the closest dodge dealership to where I was. I also had to pay someone from Craig to come and get us as we could not all fit in the tow truck. In Craig we learned that they vehicle would not be able to be looked at until the following Monday, it was Saturday so we were forced to stay in town until Monday, which also forced us to purchase food and supplies to wash our clothing we had because we were not prepared for the stay. Not only this but the dealership would not give us a loaner car so I had to walk to the nearest Wal-Mart for these supplies. I was advised by Lithia Dodge of Billings and Victory Motors of Craig to save my receipts and to call Chyrsler Monday morning and talk to them about helping me with the costs of being stranded because of the mechanical issues with my car. I called Chrysler and was told it was not their problem and they would not help me out with these costs. The dealer ship in Craig "repaired" the vehicle and had us come and get it, we picked it up and none of the electrial inside would work. They fixed that problem and we didn't even get 1\2 mile away and the vehicle broke down again, same issue as Saturday. The dealership "fixed" it again, the vehicle then made it 25 miles away before breaking down again, at this point the dealership replaced a coil in the vehicle, but did not replace it with a new coil but a coil they had to take out of a vehicle in their showroom car because the coils were on "national backorder". The last times they had "fixed" the car they had just moved the coils around and sent us on our way for a 500 mile trip.Desired Settlement: We had to travel home in the snow and had a 5 year old with us that had just her tonsils removed earlier that week. We had to stay two more nights in a motel, Monday in CO as the vehicle was not fixed until about 6pm and Tuesday in Casper WY as the weather was bad and the interstate was shut down to emergency vehicles only. The suggestion from Billings while I was in CO was to hire someone to haul my car back to them. Once in Billings the car broke again - More INFO on this.

Business

Response:

To whom it may concern, this customer is complaining about work done in a different location at a different dealership, also about not being compensated by Chrysler Corporation for a warranty related expenses or compensation for circumstances. The customer came to us after her experience in Colorado and we gave her a vehicle to drive while we worked on her car. Our Sales Management has since called her to inquire why she has listed our dealership as the issue for what occurred in Colorado and as to why she filled out a negative customer service survey for our dealership when all of the complaint was centered around that experience outside of our dealership. We sold her the car and we are happy to resolve vehicle repair issues, however, based on this complaint we were not responsible for anything at all listed.

Review: Lithia [redacted] was supposed to install a factory-authorized DVD player in my vehicle; after 11 months of delay, they installed an after-market DVD player. The DVD player stopped working after 7 months and [redacted] won't repair it because it is not a factory-authorized part. The after-market was installed without my knowledge or consent of it being an after-market part. Upon contacting them, they stated I knew it was after-market, which relieves them of any after-installation repair issues. Since installation I've had electronics problems in the car, primarily in-car lights that don't work.Desired Settlement: I want [redacted] to install a factory-authorized DVD player AND give me a three year service contract for free for the player and electronics in the vehical, which would also cover the lights problem.Short of replacement service contract, I want a refund of $1295 which is how much I paid for the player to be installed.

Business

Response:

I have

tried repeatedly to contact Sharlene in regards to the issues with her DVD

player. My service manager Dave was able to contact her once after several attempts.

We told her we would have a solution for her and would call her back shortly.

We are willing to send her a replacement DVD in exchange for the damaged one.

At this point we have not received any call backs from Sharlene.

Review: I purchased a 2013 Dodge Journey from Lithia as a new vehicle with 13 miles on it. They told me it was new and they traded for it from another of thier dealerships to get me what I wanted. At 10,000 miles I experienced transmission issues with it that made it undrivable and it had to go to the dealer in Casper Wy where I live. I contacted Chrysler to check on warrenty issues and the procedures and at that point found out that my "new vehicle" I had purchased had a new transmission put in it at 12 miles. I had not been informed of this at the time of sale and would not have purchased this vehicle if I would have known it had already had a transmission issue. I feel I purchased a "used " vehicle because of the work that was done to it before I bought it and it was misrepresented to me as a "new vehicle".Desired Settlement: I feel Lithia should purchase the vehicle back from me as they misrepresented it to me at the time of sale. I would have never purchased a vehicle that had the transmission replaced at 12 miles. They never told me anything about this and I only found it out through Chrysler themselves. I feel they should give me back my purchase price as the vehicle still holds a cash value of that price, which is $28,798. Even at this settlement I am still out the sales tax and fees I paid at the purchase.

Business

Response:

I have spoke to [redacted] several times about his Journey and the problems he is having with the transmission. We did get it from another dealer for him and his wife as we did not have this particular Journey in stock. I have offerd to buy their Journey back at fair market value and Chrysler has offerd to replacing the transmission under warranty.

Review: I recently purchased a vehicle from this dealership. I purchased this vehicle from out of state. This was a new vehicle and I expected the car to arrive in like new condition. Upon the cars arrival there were numerous paint issues with the vehicle. I contacted the dealership and asked them how I should proceed. They stated this was a warranty issue and they could not do anything to help me and I should contact a local dealership. I feel that the vehicle should have never left the dealership in the condition it was. I asked them to do a collateral exchange with me. They originally said that this could be an option, but later said since the car was already registered they could no longer do anything. I don't think it is appropriate for numerous panels on a new vehicle to be repainted. I would like them to take the car back and provide me with a similar vehicle. I have been speaking with the general sales manager, [redacted]. I sent an email to the general manger of the store and also left a voicemail and sent an email to the corporate office.Desired Settlement: I would like them to exchange my vehicle for a new vehicle.

Review: Lithia Dodge and I had a verbel agreement to purchase a 2014 Dodge Pickup. I accept their price of $33,000 plus $199 docking fee and tires I would be my responsibilty. I told the salesman that I would pick up the truck on the evening of 4/8/15 or the morning of 4/9/15. The salesman said no problem. Just to give him a call when I head to the dealership. This all took place the morning of 4/8/15. The afternoon of 4/8/15 the salesman called me to notify me that Lithia sold the truck that I was purchasing.Desired Settlement: Since they sold my truck behind my back I expect Lithia to cover all expenses and loss wages that I have/will suffer due to looking for a replacement.

Business

Response:

I spoke with this customer after this happened. He claimed that [redacted] (salesman) told him he would hold it for him until he got here. However, it is against our company policy to hold used cars for customers, and [redacted] is fully aware of this. [redacted] told me that he never told the customer that he would hold this vehicle for him. After I spoke with [redacted], I called the customer and told him our policy. I also apologized to him for the mis-communication and tried to help him find another truck on our lot. He wanted nothing to do with us after this incident. Therefor I could do nothing more to help him. As a response to his request for $2000, I am denying any type of compensation for his lost wages.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received, your complaint will be closed Administratively Resolved]

Revdex.com,

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]

Regards,

Review: I bought this 2015 dodge dart from lithia dodge chrysler of billings montana. The salesman that sold me this car was very pushy and very rude to me. I believe he forced me into buying this car. I asked him to get around my 400 dollar price range but refused to acknowledge that. My payment now is $566 which I cannot afford. Im afraid im going to go into debt because of this car and how this guy treated me. I went back and he refuses to help me at all. Im just furious and want my old car back. Also he refuses to give me my paperwork for this car. He said he mailed it which was 5 days ago and I still havent got it. I went back down there and asked for my paperwork and he said he couldnt give it to me because there "office" was locked. I believe that I got ripped off and I feel like [redacted] about it and I want to get rid of this car and get my old car back. Ive never ever been treated like this in my life and feel that its very wrong of them to do this to me. If you could please help me that would be great.Desired Settlement: my old car back or lower payments on this car now

Review: we were sold a vehicle and were assured that the vehicle was in good condition and that it had been serviced by the Lithia service department. Upon owning it for a week the alternator needed to be replaced, the next week we found out the catalytic converter needs to be replaced. The thing that was the most infuriating is that we were lied to about what had been done to the vehicle. I took it to Honda to get it looked at and they said none of the maintenances had been done. I bought it with 108,000 miles on it and was assured that the scheduled maintenances had been done. Honda said the 100,000 mile maintenance was not done and needs to be done. This includes changing the timing belt, spark plugs, ect. We were also informed that all of the system fluids were dirty.

We were lied to into buying a vehicle that is not even road safe since it is not maintainedDesired Settlement: we want the shop to honor what they said they did already. Do the 100,000 mile maintenance. We would like this done, we have a list of maintenance things that Honda gave us and we want this done.

Business

Response:

To whom it may concern, The customer signed a "AS IS STATMENT"the alternator did go out and we paid to have it replaced.The catalytic converters are covered under warranty.

All

the items Honda is recommending they have done are just that, recomendations. We offered the customer a discount "dealer cost on parts and labor" .They declined.

Consumer

Response:

there sale department is good , but the service department is very poor, slow and sloppy work, not reliable, manager of service rude.

Review: I was purchasing a vehicle (2000 Dodge Viper) from a privet seller in Wyoming and since I am located in Chicago area and was not going to fly out there just to look at the car, I've requested for the vehicle to be inspected and a certified Dodge dealer. On April 17th the seller brought the car to Lithia Dodge for an inspection, prior to which I have called and explained that im buying this vehicle without phisically looking at it and that they need to do a detailed inspection of the car, from cosmetic obvious issues to mechanical faults. Service writer [redacted] assured me that everything will be done, ive asked what it will cost me, he said an hour of labor $100 ( which is pretty much standard as ive done this before). Later that day ive called to find out the status of the inspection, over the phone the service writer literally said "everything looks great, everything like tires and brakes checks in green (in their color code meant over 65%) no visible cosmetic damage, no leaks, suspension s good and over all car is good. Ive received a fax with the invoice and "report" everything was marked in green section, and on the bottom said "no leaks" and "over all good" (dont think thats the correct terminology for inspection of a used car) but the report wasn't filled in at all, all it has on it is a date and under "vehicle year and model" was written Viper, that was it, no VIN number, no customer information, no RO number, nothing... I was a little concerned about that. long storry short, I ended up purchasing the car and when I got it I was pretty surprised. Tires on the back were at best 20% left ($600-700 to replace), battery dead because there was a bad sell (2 minute inspection with a special tool shows it right away) ($300 to replace), suspension nose from the rear right wheel ($500-700 to replace), power steering rack OBVIOUS leak ($500-1000) to replace, valve cover on the left about 70% paint peeled off ($300 to repair) and over all cosmetic condition of the car was not as I was told. There was few other little things but as of right now you get the picture.... obviously the inspection WAS NOT done!

Ive contacted service manager [redacted] and he said that he is surprised that this what happened and that he will get to the bottom of it and WILL call me back... no call back and does not return my calls.

I was able to talk to technician that worked on the car, and he told me that he did 15 minute walk around the car, noticed that tires were bald and mentioned that but that was all. I payed for an hour of labor and I got 15 minute of bad job in return. I believe that this was unlawful theft of my money and fraudulent misleading report that caused me purchasing the vehicle without knowing all the issues that dealer failed to disclose. If I would to know all of that, ether I would re negotiate the price of the car or would walk away from the deal. Now I have a car that needs a lot of repairs and money to be invested due to the false report from the dealer.Desired Settlement: I would love for the dealer to take some responsibility and take care of some of those issues just because they failed to disclose all of the issues, but knowing the situation this is an unlikely outcome. I would like defiantly to receive my money back for the "inspection" that wasn't done.

Business

Response:

To whom it may concern, I Spoke with the service manager and the $100 the customer is seeking has been refunded. Please contact me if further assistance is needed. Thank you, [redacted] General Sales Manager

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received, your complaint will be closed Administratively Resolved]

Revdex.com,

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I would like to thank Lithia Dodge for refunding $100 that I was charged, however refund of money at this point does not answer or clarify my questions. Why the inspection was not done to the extend of our agreement, why I was given false information on the report (conditions of the tires I was told 60-65% in fact 20% at best, obvious leak of steering rack but report states "no leaks", suspension noise on the rear right ride wasn't mentioned, I requested test drive, which according to technician was never done, dead battery issue was not brought op to my attention, and over all condition of the car was misleading) why the report documents were not filled out correctly ( no VIN of the vehicle, no customer or contact information) only stated "viper" on the sheet. This are all the facts that are documented by me after receiving the vehicle, I do have pictures of tire condition, oil leaks and cosmetic condition available for review if requested.

Regards,

Review: I recently purchased a new 2012 [redacted]. Had it one year. Needed to replace it with a truck. I went to lithia to purchase a truck. Did not perfer to have a [redacted] truck. I chose to buy a [redacted] instead. I went to give them a cancelation on the [redacted] . This was pertaining to the gap insurance,First extended warranty. This is to be reinbursed for the contract. I went in on a Saturday. I personally gave this information to [redacted]. A finance manager. WHo then gave it to another employee to take care of. The tention was strong. They recently have not giving me any knowlegement of my concern of "needing this money" returned. this is a six to eight week process as it is. I keep getting the run around. this upsets me terribly. Im a very upset customer. I purchased a brand knew veichle from these people and now they are shunning me. I have spoken with other dealerships and they tell me that they are giving me the run around. Im a hard working citizen. I just want the respect that I deserve in this matter. they have received all the info they needed. I got this documentation from [redacted] saying that is all I would need to get it. The forms were then sent back to me in the mail.I had just left a message asking if this had been taking care of two days before I received in mail. They are wasting there time. Costing me extra money and time by not properly taking care of the matter I need to be handled by them. I would like a strong action of defense knowing that there buisness is child like and very disrespectful when you leave them as a customer. PLease help. [redacted]Desired Settlement: 2500.00 was the amount that was close to the cancelation by phone. This was a close estimate.

Business

Response:

Dear Revdex.com,

We sent the cancellation request form to our corporate office on 9-7-2013. They scanned it back on 9-27-13 informing us and Mr. [redacted] that they need a letter or a lien release to process his refund. I am forwarding you the documentation that we need in order for him to receive his refund. The form clearly states that we need a letter or a lien release to do this. We contacted the dealer ship he traded the [redacted] to and have requested this information from them. I also called Mr. [redacted] and left him a message letting him know what we need.Sincerely, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I purchased a 1999 Dodge diesel 4wd pickup from Lithia dodge brand new. Since then they have replaced the brakes 16 times. First few at my expense and then they clearly understood there was a problem. So, they could not figure out the problem and they accepted the expense. However now they have said they're done assuming the expense, and will not cover them anymore. We have contacted Dodge and no one wants to admit to the fact that somewhere here there is a defect. I certainly feel they need to back this up, figure out the issue and take care of it. I would certainly appreciate any assistance you could give me on this issue. Thank You, [redacted]Desired Settlement: I feel that Dodge needs to figure out why a brake system would wear out like this one. If that can't be done then I believe they should be responsable to replace these brakes as long as we own this pick up. This is clearly a defect in this particular truck. Again Thank You, Jay Pilcher

Business

Response:

Revdex.com complaint 9484043