Lithia Chrysler Jeep Dodge of Corpus Christi

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Good afternoon and thank you for making me aware of this complaint I am opening up an investigation to see what happened and to see if we can remove the inquiry I will keep you posted Thank you [redacted] Lithia CJDR of Corpus Christi O-###-###-####

We will rech out to Mrs*** tody and get her vehicle in for the neccessary repairs. All issuse will be resolved except for the soft top. She requested a hard top which we installed for her at the cost of over $whuch replaced the soft top

We will contact customer and correct the situation immediatelyI was unaware that this was an issue with our customer and I will have it addressed todayOur customers satisfaction is of utmost importance to our company

Sorry this took so long I assumed it was closed. My *** *** *** spoke with the *** and corrected the issue

Sorry for the delay I am personally involved in this case now and will have an answer for you in a few days about the tires.  As far as an establishment being responsible for anything that happens to a customer’s vehicle  at their facility is not accurate.  There are numerous...

instances where this can be the case but there are just as many where it will not be the case.  Mother Nature, or just Natures creatures would not be a case where the establishment is liable.  As a courtesy we are more than happy to detail this persons vehicle at no charge,  as a courtesy because it is an unfortunate and strange incident, but not for any other reason.  Thank you for your patience.[redacted] General ManagerLithia CJDR of Corpus Christi[redacted]

We would be more than happy to re-look at [redacted] vehicle for her.  Up to this point we have done everything Chrysler has requested and suggested for us  to do to repair the vehicle within manufacturer specifications.  [redacted] made it very clear to us that she has no faith in the vehicle and she wants it replaced.  The manufacturer would need to be involved in this case for this to potentially happen, they built it, they designed it, they give us the guidance and instructions on what repairs to perform.  If Rebekah is not satisfied with that,  there should be dialogue between her and the manufacturer and we would be again more than happy to provide her with the contact information.Thanks[redacted] General ManagerLithia CJDR of Corpus ChristiO-[redacted]

[redacted], In regards to the two concern’s that Mr. [redacted] has with his Jeep, one being the theft and the other being the transmission.  We paid for the item/items stolen from his vehicle.  Not all businesses would do this for their customers.  His transmission is slightly...

different.  Mr. [redacted]’s clutch was completely burnt, meaning it would not engage due to the engine being revved so much with no traction to the wheels causing the clutch to be burnt/non engaging.  Little to no material left on the disc. (flywheel, clutch disc, pressure plate and throw out bearing)   The Jeep’s transfer case shift cable was completely off when we inspected the vehicle.  This is caused by continual shifting of the gears going back and forth in a rocking motion to get a vehicle un-stuck.  There was sand impacted in areas underneath the Jeep to indicate that the vehicle was buried pretty deep.  One thing we would like to stress is that we would want Jeep to cover this under warranty this way customer is happy and we get to work on vehicles which is how we stay in business.  We don’t like to say it’s abuse,  it could be called neglect, excessive wear and tear…etc…  Our suggestion to customer was to start a case with Jeep to see if they would goodwill the repair.  I believe he attempted this on the 16th or 17th of November and since then he has had the vehicle towed from our facility to another facility in Katy Tx but I don’t know at this point if Jeep is going to pay for his repair.  They won’t pay if  for us due to the findings upon the inspection.    Thank you [redacted]

At this point this customers vehicle is repaired and in fine working order.Thank you[redacted] General ManagerLithia CJDR of Corpus ChristiO-[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this...

resolution is not acceptable. My vehicle is not repaired and I have not had anyone try to repair it. I would like this car to be bought back or replaced. I am still having the same problems with it. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:It is...

November 4, 2014 and 6:15 p.m. and have yet to hear from Lithia Dodge regarding this matter.  The mailman has brought yet another Capital One Auto Finance Statement and also an Acceleration Letter due to non-payment.I NEED someone to set up a FACE-to-FACE meeting and I want this matter resolved immediately. I do not want to be told that it will paid. I want it paid while there or handed a check to mail to them myself.  I have over 18 voice messages from Capital One Auto Finance and they call at least 2-4 times a day.  
Regards,
[redacted]

I have met with Mr. [redacted] and went over his concerns. I have emailed him copies of the Factory specifications for the gaps and tolerances of the car. I discussed with him and sent diagrams where the aperture panel was spliced in. I told Mr. [redacted] that I would have the technician remove the...

doors and repaint the areas of concern and remove a dent on the rear quarter panel. I emailed him pictures of the care apart and with the new paint on the areas of his concern. When we reassembled the doors it was brought to my attention that the front fender would not align properly without causing the left front door to have a wind noise. The insurance company had requested and aftermarket fender be used in these repairs and with the door aligned properly the fender could not. I ordered an OEM fender to replace the aftermarket and have had it installed and painted I have supplied Mr. [redacted] a rental care while we have done the fender replacement. We have over 40 emails in communication on the status of his car and the repairs plus numerous phone calls and another visit for his inspection. Mr. [redacted] had requested all new OEM (Original Equipment Manufacturer) parts and the insurance company had denied his request and the car was repair with LKQ (Like Kind &Quality) parts and aftermarket parts. I believe we have given Mr. [redacted] all the information that he has requested. We have listened to his concerns and are trying to correct them in a timely manner.[redacted]

This matter has been resolved

Complaint: [redacted]
I am rejecting this response because: issue has not been resolved. I was told by Lithia service that my claim request would be transferred to a dealer near me since they apparently would not mail me he part they said they ordered. (They had been telling me for three months they would mail it as soon as it came in.) When I went to the local dealer they told me that Lithia called and scheduled an appointment but did not forward any of the information from my claim : pictures, proof like they told me they would. I have been lied to nearly every time I have spoken with Lithia. J would like them to do what they tell me on the phone they are going to do. They are not  being honest at all. In addition I would like someone to call me .
Regards,
[redacted]

Mrs. [redacted], In reference to [redacted], I believe the issue has been resolved.  He understands that we cannot ship a warranty item to another facility unless we perform the work by a certified technician.  That same part or parts, can be shipped by the manufacturer to another...

facility and their certified technician needs to perform the work.  That has been the hold up here where we were trying to have these parts rerouted to that dealership and we can’t.  We have set him an appointment with the dealer in Ohio in his area and they will be able to perform the work.  We of course are sorry for any inconvenience we may have caused by thinking we could do more than we actually could.  Thanks [redacted]

Good afternoon and thank you for making me aware of this complaint I am opening up an investigation to see what happened and to see if we can remove the inquiry.  I will keep you posted.      Thank you         [redacted] Lithia CJDR of...

Corpus Christi O-###-###-####