Lithia Chrysler Jeep Dodge of Grants Pass

We sold [redacted] the 2012-3500 on September 16th, 2015. He was having mechanical problems. On two different occasions (9-25-15 & 10-27-15) the Track Bar bolts where missing. We replaced at no cost to the customer. On 10-30-15, [redacted] came in to talk to me. He said he lost faith in the truck and...

wanted me to repurchase the truck for what he paid for it. I told him no, we agreed to repurchase the truck for $28,981.76.
          If [redacted] would like the truck back, we still have it in stock. The cost would be $28,981.76 plus $463.19 for the re-prep, total $29,444.95. If he wants more money he can buy it back and resell it for more money.
          I don’t see the need to renegotiate the price after 3 months from the original sale date 9-16-15. I feel we handled the complaint. The customer explained his side of the story. We offered to re-check the vehicle mechanically at no charge to him. He lost faith in the Truck.
          I have included the Carfax, which is a good third party evaluation of the Truck. Carfax likes the Truck, it has a good history and has been serviced regularly with no accidents.
          If you have any questions feel free to contact me(#[redacted]).
   
Sincerely,
          Burt F[redacted]
          General Sales Manager
          Lithia Grants Pass

Complaint: [redacted]I am rejecting this response because:
Thanks for thisThe response is accurate with respect to the detailMy complaint is that they would not refund my money but would only buy back the vehicle at trade priceBecause of the circumstances of the vehicle problem, I.ea loss of steering not once but twice in six weeks, I feel very strongly they acted in bad faith, and should have refunded my full purchase price in exchange for the faulty vehicleI am still $out of pocket!!!Sincerely,[redacted]