Lithia Chrysler Jeep Dodge of South Anchorage

the truck a was purchased over years ago we have done all we can do in our service and parts departments to help The customer lives in Kotzebue and the dealer cant be help responsible for freight costs because of location we always want our customers to be happy and we strive to make sure that happens, but year old cars do have issues sometimes

Complaint: [redacted] I am rejecting this response because:The case is still very much openThere has been zero progress made resolving the issue, therefore I will be taking the case thru the legal system until it has been resolved.Sincerely, [redacted]

We met with [redacted] and [redacted] this morning and went over their concerns with the vehicle and documented the needed repairs The radio status has updated from back order status to shipped status with an expected arrival this week Once the radio arrives we will replace the radio and confirm all functions work correctly and address the other concerns at the same time

The customer was made aware of typing error on the window of the truckI spoke with the Sales manager and the Finance Manager and the Salesperson who all said the customer understood it was a misprint The NADA book value that was sent to the Bank for financing even said the Toyota truck was a SR Model The customer bought the truck well back of Retail book Value at the time of purchase, which was based off the SR model book sheet We communicated this to the customer again over the phone and in person at the time of the deal we feel we have done all we can for this customer.Steve ***Lithia Dodge of South Anchorage

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSince day one I have been doing repair if you look at your records it show and that is still going on a transfer case blow up now a differential what next no wonder they gave it a life time warranty there are other rams here that don't have any issue Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, we have an appointment on Monday October, 26th, to drop the vehicle off with the dealer for what is hopefully the final repairsOnce we have received the vehicle and all repairs are inspected then the issue will be resolved.Sincerely, *** ***

Lithia service department offered to give the customer full store credit for the repaircustomer wanted us to pay for a repair that was not done at our shop our offer still stands
thanks

Complaint: ***I am rejecting this response because: I was Lithia's responsibility to return to me my
vehicle in a safe acceptable condition, Lithia failed to preform routine quality craftsmanship that is standard across the industryBecause of their failure I paid additional out of pocket expenses to return my vehicle to a safe conditionTo offer in store credit for the cost of the repairs falls to short to holding them accountable for their unprofessional low standards of not only vehicle repairs, but also in customer service. Sincerely,*** ***

Sorry for the inconvenience to the customer It sounds like the dealer in the states is doing all they can to resolve the problem under the factory warrantee. Have the customer keep in contact with the dealer about a factory resolution. Sounds like they have called the manufacturer and are
working on a resolutionNothing we can do if the truck is in another state

We met with [redacted] and [redacted] this morning and went over their concerns with the vehicle and documented the needed repairs.  The radio status has updated from back order status to shipped status with an expected arrival this week.  Once the radio arrives we will replace the radio...

and confirm all functions work correctly and address the other concerns at the same time.

Complaint: [redacted]I am rejecting this response because:The case is still very much open. There has been zero progress made resolving the issue, therefore I will be taking the case thru the legal system until it has been resolved.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: The claim by the dealership saying that I was made aware of the typing error is utterly fabricated. Not only did the window sticker have the wrong package and options on it, the vehicle itself is labeled on the outside as a TRD. It may be true that the correct NADA book value was sent to financing but the NADA book value that we negotiated with was labeled as an SR5 TRD valued at over 34k. When I pointed out that the window sticker price was different than the NADA book value sheet, the salesman said that the window sticker was showing an already discounted price. Also, when I asked about the vehicle having a key fob, the salesman looked online to see if the vehicle came standard with one, which he found to be yes so he then wrote me a We-Owe to have a key fob made, when the SR Worktruck package does not come standard with one.  This proves that the dealer nor I discussed the "typing error" until I approached them at a later date. Attached is a picture of the window sticker, the We-Owe, and a picture of the vehicle labeled as a TRD.Sincerely,[redacted]

the truck a 2008 was purchased over 2 years ago we have done all we can do in our service and parts departments to help .  The customer lives in Kotzebue and the dealer cant be help responsible for freight costs because of location.  we always want our customers to be happy and we strive...

to make sure that happens, but 9 year old cars do have issues sometimes

we have closed the case thanks so much

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Since day one I have been doing repair if you look at your records it show and that is still going on a transfer case blow up now a differential  what next no wonder they gave it a life time warranty there are other rams here that don't have any issue Sincerely, [redacted]

The customer was made aware of typing error on the window of the truck. I spoke with the Sales manager and the Finance Manager and the Salesperson who all said the customer understood it was a misprint.  The NADA book value that was sent to the Bank for financing even said the Toyota truck was...

a SR Model.  The customer bought the truck well back of Retail book Value at the time of purchase, which was based off the SR model book sheet.  We communicated this to the customer again over the phone and in person at the time of the deal.  we feel we have done all we can for this customer.Steve [redacted]Lithia Dodge of South Anchorage