We will not be paying the difference charged by Ford Motor Credit. Unfortunately [redacted] afforded the customer poor advice and created the predicament for the customer.When she returned the car to us, she threw the keys at one of my Service Advisors and told him "here's your [redacted] car I want...
nothing more to do with it".We informed her that there may be early termination charges coming from Ford Motor Credit as she was returning car early prior to contract fulfillment.We had also fully refunded her an Oil Plan agreement in the past....full refund, no proration. Upon that refund we asked her not to return as she is abusive to our employees and to our customers.Thanks, [redacted] GM
Complaint: [redacted]
I am rejecting this response because:I feel like their was
deception on their part thru the hole process. I explicitly told them in the
beginning I didn't want a leased vehicle. I traded in the vehicle I had why
would I do that for a lease? I was under the impression that I was buying a car
not leasing a car. When I asked questions about what was going on the salesman
kept saying "Don't worry about anything we are taking care of you. They
made me think they were taking care of me but were taking advantage of me. I
feel betrayed and cheated about this whole incident I am elderly living on a fixed
income and I feel that I don't have a voice to express my anger
at this whole situation. Someone is at fault and its not me I was the one who
got played by a large dealership that claims its has good service and takes
care of its customers. I am tired of being taken advantage of. I trusted their
word and their word was no good. The things they promised me didn't happen the
way they said it would and they lied about everything. I don't feel that I
should be charged the charges they came up with at the end of the lease, their
was no damage done to the car it was in perfect shape when I returned it. I
never used the f word once and they took the car and sold it so they
should have to pay the charges to [redacted] and they can write it off.
This has nothing to do with [redacted]. Remember they took the car and sold
it so they are not out any costs but I am and they are threatening to zero
out my credit
Sincerely,
[redacted]
Complaint: [redacted]I am rejecting this response because: The vehicle also had the price posted on the front windshield of the vehicle being displayed as advertisement to the community. This does not seems like a clerical error to myself and others. Sincerely,[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have agreed to talk with Lithia and see if we can come up with a resolution. They are going to look at me vehicle and then get back to me. This is not resolved as of yet.
Sincerely,[redacted]
We apologize for any inconvenience this clerical error may have caused.
There was certainly no intent to mislead.
The clerical error was noted and corrected immediately.
Thanks, J S[redacted] GM
We will not be paying the difference charged by Ford Motor Credit. Unfortunately [redacted] afforded the customer poor advice and created the predicament for the customer.When she returned the car to us, she threw the keys at one of my Service Advisors and told him "here's your [redacted] car I want...
nothing more to do with it".We informed her that there may be early termination charges coming from Ford Motor Credit as she was returning car early prior to contract fulfillment.We had also fully refunded her an Oil Plan agreement in the past....full refund, no proration. Upon that refund we asked her not to return as she is abusive to our employees and to our customers.Thanks, [redacted] GM
Complaint: [redacted]
I am rejecting this response because:I feel like their was
deception on their part thru the hole process. I explicitly told them in the
beginning I didn't want a leased vehicle. I traded in the vehicle I had why
would I do that for a lease? I was under the impression that I was buying a car
not leasing a car. When I asked questions about what was going on the salesman
kept saying "Don't worry about anything we are taking care of you. They
made me think they were taking care of me but were taking advantage of me. I
feel betrayed and cheated about this whole incident I am elderly living on a fixed
income and I feel that I don't have a voice to express my anger
at this whole situation. Someone is at fault and its not me I was the one who
got played by a large dealership that claims its has good service and takes
care of its customers. I am tired of being taken advantage of. I trusted their
word and their word was no good. The things they promised me didn't happen the
way they said it would and they lied about everything. I don't feel that I
should be charged the charges they came up with at the end of the lease, their
was no damage done to the car it was in perfect shape when I returned it. I
never used the f word once and they took the car and sold it so they
should have to pay the charges to [redacted] and they can write it off.
This has nothing to do with [redacted]. Remember they took the car and sold
it so they are not out any costs but I am and they are threatening to zero
out my credit
Sincerely,
[redacted]
Complaint: [redacted]I am rejecting this response because: The vehicle also had the price posted on the front windshield of the vehicle being displayed as advertisement to the community. This does not seems like a clerical error to myself and others. Sincerely,[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have agreed to talk with Lithia and see if we can come up with a resolution. They are going to look at me vehicle and then get back to me. This is not resolved as of yet.
Sincerely,[redacted]
We apologize for any inconvenience this clerical error may have caused.
There was certainly no intent to mislead.
The clerical error was noted and corrected immediately.
Thanks, J S[redacted] GM