Lithia Hyundai of Reno

Sold a vehical for over double the actual value.I purchased a vehicle from the Hyundai Lithia of Reno location June of this year. I was looking for something affordable and REALLY relied on the professionals there to help me in my time of need. I purchased a 2013 Hyundai Accent with no upgraded features (nothing, I mean not even cruise control) and I told them I didn't agree with the price and that I wanted to go but they told me they would sell it to me for 13,500. They assured me this is the lowest the car could be sold for anywhere and after they called me repeatedly to ask if I was buying the car I decided to do it because I needed it. I bought the warranty package and the oil change package, after all said and done, a vehicle only worth about 7,500-8k is now over double the value 17k. Not knowing any of this I went into the dealership in hopes to get the same "help" as before. I told them my family is growing and needed a bigger vehicle. I talked to [redacted] in sales (the same person that "helped" me last time) tried to justify the thousands of dollars of negative equity he screwed me with on the Accent. I asked him how my vehicle is that negative in 6 months and he says it is the cost of depreciation. I took the Accent to [redacted] to see if they could help me (all members of my family shop here) and they told me I was too far upside down. After going home I got a few phone calls from Hyundai Lithia of Reno saying that they could take care of me and do what they needed to in order to make things right. I have not heard back from them in over 48 hours. I am a tier 1 customer who can be approved for ANYTHING I want and they screwed me this bad. I have NEVER in my life been so insulted and betrayed. This is the first time anyone in my family has ever done business with your company and I can assure Hyundai it will be the only time. Someone owes me an explanation as to how a Salesman and Finance Manager can treat a customer this way after they screwed them already. I am so sickened by this and will make sure everyone hears about this. In a time of recession and folding businesses I cannot imagine that a company can afford to lose a SINGLE customer. Desired SettlementI want the dealership to buy out the loan I had to take out for this car and I want the money in trade I gave them back in cash.

Both front axles were replaced by Lithia Hyundai of Reno based on their diagnosis. When completed I noted the vehicle shook under throttle-take-offs. We took it back, Lithia Hyundai of Reno replaced and swapped out another set of new axles. [redacted] the service writer admitted they were using aftermarket parts. These after Market Parts created a huge axle leak. In addition this Lithia Hyundai of Reno left the transfer case fluid sump empty so we would not notice the leak. We took the car on a trip to Salinas California and the transfer case blew up in [redacted] causing a huge repair bill. My son [redacted] is a witness to this fact. This vehicle can catch fire and inhaling the fluid burning on the muffler causes health issues.Product_Or_Service: RepairDesired SettlementNeed to pay for the replacement of the transfer case and refund the money for the axles. Transfer Case $1,500 and the Axles $1,000 total $2,500.Business Response Initially when the [redacted] vehicle was brought in our facility on August 24, 2015 @ 175,229 miles the customer asked for us to replace the power steering pump. We found that the power steering pump was not leaking but the power steering rack was which the customer declined repairs. We found the left and right front axle boots leaking and the joints worn beyond repair. Our service advisor [redacted] gave the son an estimate for OEM factory axles but the son decided to have us use the aftermarket axles vs. the OEM axles due to a cost savings of $522.93. We did so at his choosing. By the way we use these aftermarket axles on a regular basis due to customer choice for economic reasons and have good success. About a week later the customer returned and had a concern about a shimmy while accelerating and we found the CV joint defective so we replaced the axles under the warranty provided by the manufacturer at no charge to the customer. The axles are of correct size and did not and have not created any oil leakage. We also at Lithia Reno Hyundai would not drain fluid from a transfer case as implied by the customer as this is just not the right thing to do and would make no sense. If this were the case the vehicle would have gone less than 50 miles before the unit would have locked up and it appears that the customer did not have any concerns with the transfer case for 5 months and 2,096 miles later. It is not uncommon for the transfer case to start to leak at the side cover and or tail shaft seal especially a vehicle with 177,372 miles on it then let the fluid level run lower than the axle shaft centerline which in turn will allow it to self destruct which I expect happened to this unit. Without seeing it at the time of failure I could not say for sure. [redacted] the son made reference to a $6500 transfer case in an earlier email to me which in fact turned out to be a used one costing probably a third of that amount which he had installed at a dealer in [redacted]. The son brought the vehicle in here on the 9TH of March and indicated that there was a fluid leak. We saw that there was a fluid leak coming from the area of the used transfer case. We advised the daughter [redacted] that called us that we would have to remove the axle shaft to inspect the seal and at that time we would verify that the axle was correct. She authorized the seal and inspection for a total of $290.53 which we did. During the inspection we found that the inner shaft of the transfer case was dislodged inward and would not allow the axle shaft to seat itself correctly and keep the axle into the correct position to seal. The transfer case is designed not to be disassembled to correct this particular condition and would require replacement to correct. I would suggest either [redacted] or her son contact the place where they purchased the used transfer case to see if there is any type of warranty associated with the part. There is nothing we can do to assist this customer with the cost of repairs to the used transfer case they bought elsewhere. Thank you for allowing me to review this matter for you.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)[redacted] is [redacted]'s son. He was never informed that the Dealership would use aftermarket axle parts. In fact both [redacted] and [redacted] were informed in 2012 by this dealership Hyundai NEVER allows the use of aftermarket parts, so [redacted] assumed she was getting OEM axles. There was never anything signed agreeing for the use of aftermarket parts. [redacted], [redacted]'s daughter was informed do to the transfer case being dropped the case is cracked and after inserting a new seal the transfer case will continue to leak. [redacted] then filed an insurance claim for the damaged transfer case. When the adjuster arrived taking pictures the diagnosis then changed again stating the transfer case drive axle needs replacement. [redacted] said okay to the seal replacement during the first diagnosis but the dealership no changed their diagnosis in what will repair the car. This is due to lack of experience, [redacted] would have never had a transfer case issue if the correct axles where installed and the job was installed correctly from the beginning. [redacted] has since left [redacted] the service writer a message two weeks ago and no returned phone call. The transfer case replacement has a 12,000 mile warranty, but this dealership never intends to call [redacted] to resolve this issue. [redacted] is 74 years old and has several doctor appointments and needs her vehicle to get there.Final Business Response The allegations that [redacted] does not have the correct axles are not accurate. I have personally inspected both the Hyundai factory part and the OEM equivalent from [redacted] and the measurements are the same in both the axles thereby eliminating the allegation made by Automotion that the axle dimension is "too long". Furthermore we cannot be held liable for the repairs made to the [redacted] vehicle by Capitol Hyundai in [redacted]lifornia where they had a used transfer case installed that was purchased on the internet by them. On that note, it also makes me question a few more of things. First, how could two factory trianed master technicians at two different Hyundai dealerships have used the incorrect axle for a fairly common repair? Second, if the axle was incorrect why did Capitol Hyundai not make a note of that at the time the used transfer case was installed? In the repair order from Capitol Hyundai, provided by the [redacted]'s, in their complaint to Lithia Corporate, it states that after replacing the transfer case that they test drove the vehicle and the operation is as designed now.So how is it that an independent repair shop that does not see nearly as many of these vehicles come up with this finding? The correct axle was installed into the [redacted] vehicle as we have reviewed earlier. The problem with the [redacted] vehicle is within the transfer case. With that said we will be closing the case concerning this owner's vehicle.Final Consumer Response [redacted]Document Attached[redacted]Lithia Corporation offered a helping hand for this complaint that simplifies the proof of evidence. It states on the receipt from Lithia Hyundai of Reno the [redacted] part number of the axle used in the repair. 94-8082 [redacted] confirms the part number as theirs and confirms that axle is for an All Wheel Drive 2005 Hyundai Santa Fe 3.5 Lt only, will not fit a Four Wheel Drive 2005 Hyundai Santa Fe 3.5 Lt. [redacted] continues to state we do not carry the correct axle by VIN number for your car. The All Wheel Drive Axle has the wrong CV Driveshaft Compressed Length at 23 1/2". The correct axle requires Compressed Length: 25 7/16", so when this dealership used a shorter incorrect axle, it created a leakage completely draining out the transfer case. Running the transfer case with no fluid blew the transfer case out creating an extensive repair bill of $3,500 total. It would behoove Lithia Hyundai of Reno to resolve this issue before it heads to court. There will be attorney and legal fees added generating quite a bit more cost.

Over the last 4 days I have been searching for a used Pickup. I found the truck I wanted online with Lithia Hyundai Reno. I was online with the customer service rep, [redacted] and I asked him to check on the 2003 GMC Sierra 1500 Ext Cab . He told me that it was still available. I made arrangement to test drive it Friday morning at 9am.I then received an email from a [redacted] telling me that they were honored to help me in my information gathering. I went there a today to look the truck over and take it for a test drive. But I got turned over to someone named Chris. Guess what he tells me that it has gone to auction the day before the very same day that Dustin and I chatted online. To me this is the bait and switch that many lesser known car dealers us. I can say this as it is still up on their web page as of 12:45 pm today.Product_Or_Service: 2003 GMC Sierra 1500 Ext CabDesired SettlementI want the truck or 1 of the same quality at the same price, $5995.99 Business Response [redacted] SPOKE WITH ONE OF OUR MANAGERS ([redacted]) AFTER THE FACT. THEY WENT OVER THE SITUATION TOGETHER AND I BELIEVED IT HAS BEEN RESOLVED TO [redacted] SATISFACTION.

I bought a 2012 Volkswagen Eos from Lithia Hyundai on 1/26/16. I was not able to take the vehicle home that evening, because a safety inspection had not been performed on it (recent trade-in). The night I drove it home (1/27/16) I noticed the steering wheel alignment was just slightly off and the car was pulling to the right. There was no one in the service department to speak to after I took delivery of the vehicle, so I decided to bring the issue to their attention as soon as I had a moment. I tried to get the vehicle inspection report several times after I purchased the vehicle. Each time I contacted the service department I was told someone would get in touch with me. No one ever did. Due to inclement weather, I did not drive the vehicle between January 27th and February 4th. On February 6th, I brought it to the dealership and informed them of the alignment issue. The service adviser Carlo told me he wasn't going to be able to help me, unless I wanted to pay for an alignment. I elected to speak with my salesperson, who put me in touch with their business development manager, [redacted]. [redacted] was very understanding and listened to my concerns, but ultimately was unable to help me get this resolved. The dealership feels that the car was inspected accurately, and I do not. It's very disappointing to me that they feel it's worth souring a customer relationship for less than $100. On 2/22/16 I took the vehicle to an independent mechanic, who verified that there was an abnormal alignment issue that should have been addressed before the vehicle was sold to me. The mechanic is of the opinion that the dealer knew the alignment was not to spec before allowing me to take delivery of the vehicle.Desired SettlementI would like the dealership to admit they sold the car to me without a proper safety inspection. I would like the cost of the independent mechanic's alignment to be covered by the dealership, currently estimated at $249.99. Final Consumer Response Hello, Lithia Hyundai contacted me and reimbursed me for the work I had performed at an independent auto shop. This issue has been resolved with a desired outcome.

I had purchased a Hyundai Veloster 2015 from [redacted], the salesman. To my knowledge and according to the Nevada laws, the dealership has the obligation to inform me, the buyer, officially if a loan has been approved or declined. I did not receive such a loan and returned the car, not only because the car was not financed by a lender but also becuase of serious technical issues in the car. While driving, the car would change gears and kind of do what it wanted to do, a feeling that the car is being remotely controlled. Also, the navigation did not work and when it did, would give me complete wrong directions. According to the terms of the contract, a buyer has 30 days to return the car. [redacted] and the management insisted that the car has been funded and approved for a loan, but they would and could not, upon my asking [redacted], another manager and the General Manager on several occasions, tell me who the lender is. There was no lender. This was a huge red flag for me as well as the technical problems the car was having. So I returned the car. About a week after I returned the car, the dealership was still trying to get the car funded. So the dealership was giving out my personal information illegally in order to get the car funded. Weeks after the car was returned, I receive a letter but a very unofficial letter from Citizens One. I called citizens one and they confirmed to me that no such account exists under my name and that I should consult with an attorney because the dealership is obviously using unethical and fraudulent activity to get the car funded. Another week later, I receive another letter from citizens one. I called them and the man started yelling at me. I informed him that there is no car in my possession and nor do I have a loan and that the dealership is using unethical practices. It is obvious that they are delaying and sending false documents in order for the statute of limitations to expire and get me stuck with a car that has technical issues. Citizens One could not deny this.Product_Or_Service: Hyundai VelosterDesired SettlementAlso, stop being harassed by the dealership and lender citizens one Business Response THE CUSTOMER PURCHASED HER VEHICLE ON JULY 11TH 2015. ON JULY 30TH 2015 SHE CAME TO THE DEALERSHIP HANDED THE KEY TO THE SALESPERSON [redacted] AND QUICKLY LEFT THE DEALERSHIP. [redacted] CALLED HER AND TOLD HER THAT SHE OWNS THE VEHICLE AND TO COME AND PICK IT UP, BUT SHE REFUSED SAYING THAT THERE IS A 30 DAY COOLDOWN PERIOD AND THAT IF THAT WASNT THE END OF IT SHE WOULD SPEAK WITH A LAWYER. SHE PROCEEDED TO COME IN THE FOLLOWING SATURDAY AND SPOKE WITH OUR MANAGER [redacted], SHE SAID SHE HAD LOST HER JOB AND THAT IS WHY SHE WANTED TO RETURN THE VEHICLE. [redacted] GAVE HER OPTIONS FOR WHAT SHE COULD DO OTHER THAN RETURN THE VEHICLE, NONE OF WHICH SHE WAS INTERESTED IN, AND LEFT. THERE ARE NO PROVISIONS FOR A CUSTOMER TO RETURN A VEHICLE BEFORE 30 DAYS. THE VEHICLE HAD BEEN FUNDED BY THE BANK LONG BEFORE SHE CAME IN, FOR THE SAKE OF FACTS, NOT THAT IT WOULD MATTER IN THIS INSTANCE. THE DEALERSHIP DID NOTHING WRONG IN THIS TRANSACTION. IF FOR ANY REASON WE COULDNT HAVE HAD THE DEAL FUNDED WE WOULD HAVE BEEN LOOKING TO GET THE VEHICLE BACK. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)Not true, I did not have a loan and the car was not funded so I returned it. The other reason why I returned it is because of technical issues that almost caused an accident. But it looks like the dealership is trying to ignore this part. Unfortunately, the dealership acted illegally and fraudulently when it decided to give out my information to banks for a loan approval after I had already returned the car, and did so according to the terms and conditions of the contract I received from the dealership. After many many attempts to try to meet and speak with the top management, I gave up. They were never available for any communication so that part of what the dealership claims is also false. Next time, try to use ethical sales tactics instead of assuming that a woman alone is easy an easy target to cheat. It is unbelievable that con artists like this get away with illegal activity. Not with me Lithia, you gave me a car that almost caused accidents on the freeway. Need more details on what kind of accident, then call me. That of course is also something the dealership doesnt do. Answer the phone when there is a situation. All in all, a horrible experience and I felt like I was played the whole time to take a car that has technical issues, MAJOR TECHNICAL ISSUES!Final Consumer Response (The consumer indicated he/she ACCEPTED the response from the business.)I must mention that I did get stuck with the car. Of course because I do not feel like hiring an attorney and the cost of time and money, so I decided to pick it up. It wasn't my sister, it was me. To the Salesman, Bill Khan, I said "And don't take it personal." I didn't apologize, that wouldn't have been called for rather vise versa. Other than that, I accept this response. Thank you. Final Business Response THE CUSTOMER SENT HER SISTER TO PICK UP THE VEHICLE. SHE APOLOGIZED TO THE SALESMAN [redacted] FOR ANY MISUNDERSTANDING. WE WILL BE HAPPY TO HELP THE CUSTOMER OUT IN ANY WAY POSSIBLE. WE WOULD LIKE TO MAKE HER HAPPY WITH HER PURCHASE AND FUTURE SERVICE IF WE GET THE OPPORTUNITY.

Recently purchased a car from Hyundai Lithia August 4, 2014. Less than 2 months later, on September 27th, 2014 the car broke down just as I got off the freeway and onto a very busy highway with my 4yr old son, 8 yr old niece and pregnant twin sister in the car and had to be towed back to the dealership for diagnostic. The clutch had gone out and I also found out that the car had a factory recall on one of the parts. Lithia offered to pay for the recalled part but says that the clutch is not covered under the extended warranty I purchased for the car. The repairs will cost me $1000+ to fix. I have only had the car less than two months and already I need to make a major repair to the vehicle. I would like to find out how to go about either getting a refund for the car or having the repair fixed at no cost to me. My sister also purchased a car from the same dealership two weeks before I purchased mine and two days before my car broke down, hers broke down and had to be taken back to the dealerhsip as well. 2 cars in 2 months from the same dealership. what can I do to protect my rights as a consumer?Product_Or_Service: Precertified CarDesired SettlementI would like either a refund of the car or the car repaired at no cost to me.

On Thursday, 1/23, I brought my 2009 [redacted] in for the recall work that was necessary and also because just like about a year ago, I was having trouble filling the gas tank, another issue that was still covered by my warranty. They arranged for a rental for me from [redacted], which I accepted. I expected to hear from someone the next day. No one called so I assumed they were behind or didn't have the part in stock. Saturday morning I called to check on the status and left a voicemail with my name, phone number, and car description asking someone to call me about my [redacted]. No one called me back. Monday morning I also left a voicemail and finally Monday afternoon I heard from a service rep. He said he had called me on Friday and I would have to pay for the rental. I let him know I had not received a call. He repeated the number he used to call me and it is a number I have not had for over 3.5 years now.Nowhere along the way did anyone ask me to confirm a phone number. However, I know I have brought the [redacted] in for other service since having my current phone number so that one is on file.I contacted the manager of the department and he said he would look into it. Then he left me a terse voicemail just saying there was nothing they could do. I now am stuck with a bill for 173.64 from [redacted] which I should not be responsible for because they called me at a bad phone number, then did not return my calls for 3 days.Product_Or_Service: rental carOrder_Number: rental # [redacted]Account_Number: [redacted] claim # [redacted]Desired SettlementI want Lithia to pay this [redacted]z bill since their mistake incurred it. Business Response Upon writing up a repair order for a customer we here at Lithia Reno Hyundai ask the customer to review all pertinent information that we have on file prior to signing the repair order. It appears that [redacted] may not have seen the her old phone number that we had on file and failed to give the writer her new one. The advisor told [redacted] that her vehicle would be ready on the next business day which would have been Friday the 24th of January. It in fact was done very late in the day of the 23rd and the advisor called her the next morning at 9:55 AM and left a voicemail at the last known number that we had on file. In view of the aforementioned we here at Lithia Reno Hyundai are unable to be of assistance to [redacted] in the extra costs she incurred in the rental vehicle she was using while her vehicle was in our service department.

The check battery light went on Friday August 1st. I called Lithia service department asked if I should bring it in and if it was safe to drive. I was told it would be safe to drive and he couldn't see him until Monday August 4th. Appx 5 minutes later I could smell something burning and then smoke starting coming out of the hood. We attempted to drive home and within 5 minutes the Jeep stopped running and I was stranded in the heat of 100 degrees with my wife and 2 year old son. We noticed that the cabled and connections to the battery were corroded. I have my Jeep maintain thru Lithia and when I called them to let them know what happened the person from Lithia said they should have been checking for this during the maintence checks. When Lithia contacted me today I was told that my alternater and battery needed to be replaced When I asked about why they never checked the battery during my maintence check and I felt I should not have to pay for the battery and I wanted to talk to the manager. I was put on hold and told that his manager said I could have 10 percent off the repair cost of $1300.00. I asked to speak to the manager because I thought this price was extremely inflated. I was put through to his voice mail. I left 2 more messages and I have not received a phone call back. I want to have my Jeep towed to a mechanic and I am being told I must pay for the diognostics, $120. I do not feel that I should have to pay for this since the battery should have been maintained under my maintence agreement. I also feel they should relace my battery, and I would like a call from the service Manager. This Jeep has been nothing but one repair issue after another and of course nothing is covered by a warrenty. Please help us.Product_Or_Service: Jeep Patriot/Order_Number: n/aAccount_Number: n/aDesired SettlementOf battery due to neglect on Lithia's part. Diagnostic fee waived.Speak to service Manager about inflated pricing and other issues with Jeep.Business Response The vehicle that [redacted] is referring to I believe belongs to a [redacted] according to our records. It was here for a lifetime oil change service on July 12th at 120,923 miles. The lifetime oil change agreement includes oil changes every 3,000 miles up to 4 times a year only. There is no provision for any other maintenance to be done with that contract. [redacted] did have an extended service contract prior that expired on October 4, 2012. When the vehicle was having the oil change done there was a dashboard light that was illuminated and an engine rattle noise that was communicated to the customer and the diagnosis of those items was declined at that time. Then on Saturday August 2, 2014 the vehicle as towed in but we were not able to look at it until Monday August the 4th. At that time [redacted] was given an estimate of $120.00 to diagnose the battery light condition in which he signed and agreed to. The diagnosis done on the 4th showed that the alternator was not charging the correct amount and as a result caused the battery to discharge to the point that it needed replacement as well. The writer [redacted] gave [redacted] an estimate to replace the alternator, battery, and a terminal clamp for $1,410.13. The writer came to me a little while later and said the customer was unhappy with the price and I told [redacted] that he could extend a 10% discount to the customer as a courtesy. Apparently the customer declined to have the repairs done and said he would come get the vehicle and have the work performed by a friend. With that said the only charges that [redacted] is responsible for is the $120.00 diagnostic fee. Thank you for allowing me to review this matter for you.