Originally our Internet Sales Representative was contacted by the complainant’s boss This did make things confusing and a little more difficult than a standard transaction since we were not talking directly to the client who was purchasing the vehicle In fact, we did not speak to the
complainant until she actually came into the dealership I understand the complainant was frustrated because the photo on our website did show a Rogue Select with the roof rails: however, the disclaimer above the picture reads “stock photo”.We are a full disclosure dealership and we would not have purposely hid the fact that the vehicle did not have roof rails; in fact, we had a conversation with the customer about this after she arrived We made sure she understood the vehicle was not equipped with these features We even gave the complainant the option to purchase roof rails for the Rogue Select at a discounted price, and we gave her the option to purchase a Rogue Select with the roof rails already installed Due to the price increase she was not interested in taking advantage of these options we made available for her It is our company policy to only charge a certain amount on a credit card; with a manager approval we will extend our maximum amount in certain situations For the complainant we made an exception to our rule and put her whole down payment on the credit card without question.We strive to make every customers experience “Truly Exceptional” and we all feel terrible thatthe complainantfeels like she made a mistake by purchasing the vehicle We made sure however that she understood the options her Rogue Select had and did not have before buying After the test drive and a full vehicle walk around it was the complainant’s decision to buy, and she made the choice to purchase the vehicle knowing it was absent a few options she wanted.As per your letter stating our response will be publicly posted on the Revdex.com website, I have not included any information that personally identifies the customer(s) Please feel free to contact me should you require additional information or assistance Regards,*** ***, Managing Partner and General ManagerValley Nissan*** *** *** ***.Staunton, VA 24401***###-###-####
Our stance is this claim is a case of buyer’s remorse, which is a sense of regret after having made a purchase of an expensive item such as a car or house. As the complainant states, “A couple months down the road my fiancé accepted a job that required him to have a 4 door vehicle....
Sadly, we decided at this point in our life we would have to trade-in the Corvette for another vehicle.” The contract which is signed by the complainant and the co-buyer clearly shows the cash price, total down payment (trade-in, gross trade-in allowance, less pay off made by seller, equals net trade in – cash & other), unpaid balance of cash price, official fees paid to government agencies,government license and/or registration fees, government certificate of title fees,other charges (seller must identify who is paid and describe purpose), total other charges and amounts paid to others on your behalf, and the amount financed. Unfortunately, it appears the complainant does not understand loan structure and simple finance charges.As per your letter stating our response will be publicly posted on the Revdex.com website, I have not included any information that personally identifies the customer(s). Please feel free to contact me should you require additional information or assistance. Regards,[redacted], Managing Partner and General ManagerValley Nissan
Originally our Internet Sales Representative was contacted by the complainant’s boss This did make things confusing and a little more difficult than a standard transaction since we were not talking directly to the client who was purchasing the vehicle In fact, we did not speak to the
complainant until she actually came into the dealership I understand the complainant was frustrated because the photo on our website did show a Rogue Select with the roof rails: however, the disclaimer above the picture reads “stock photo”.We are a full disclosure dealership and we would not have purposely hid the fact that the vehicle did not have roof rails; in fact, we had a conversation with the customer about this after she arrived We made sure she understood the vehicle was not equipped with these features We even gave the complainant the option to purchase roof rails for the Rogue Select at a discounted price, and we gave her the option to purchase a Rogue Select with the roof rails already installed Due to the price increase she was not interested in taking advantage of these options we made available for her It is our company policy to only charge a certain amount on a credit card; with a manager approval we will extend our maximum amount in certain situations For the complainant we made an exception to our rule and put her whole down payment on the credit card without question.We strive to make every customers experience “Truly Exceptional” and we all feel terrible thatthe complainantfeels like she made a mistake by purchasing the vehicle We made sure however that she understood the options her Rogue Select had and did not have before buying After the test drive and a full vehicle walk around it was the complainant’s decision to buy, and she made the choice to purchase the vehicle knowing it was absent a few options she wanted.As per your letter stating our response will be publicly posted on the Revdex.com website, I have not included any information that personally identifies the customer(s) Please feel free to contact me should you require additional information or assistance Regards,*** ***, Managing Partner and General ManagerValley Nissan*** *** *** ***.Staunton, VA 24401***###-###-####
Our stance is this claim is a case of buyer’s remorse, which is a sense of regret after having made a purchase of an expensive item such as a car or house. As the complainant states, “A couple months down the road my fiancé accepted a job that required him to have a 4 door vehicle....
Sadly, we decided at this point in our life we would have to trade-in the Corvette for another vehicle.” The contract which is signed by the complainant and the co-buyer clearly shows the cash price, total down payment (trade-in, gross trade-in allowance, less pay off made by seller, equals net trade in – cash & other), unpaid balance of cash price, official fees paid to government agencies,government license and/or registration fees, government certificate of title fees,other charges (seller must identify who is paid and describe purpose), total other charges and amounts paid to others on your behalf, and the amount financed. Unfortunately, it appears the complainant does not understand loan structure and simple finance charges.As per your letter stating our response will be publicly posted on the Revdex.com website, I have not included any information that personally identifies the customer(s). Please feel free to contact me should you require additional information or assistance. Regards,[redacted], Managing Partner and General ManagerValley Nissan