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Lithia Subaru of Fresno

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Lithia Subaru of Fresno Reviews (9)

I will contact Ms. [redacted] by phone. We have signed credit application and disclosures on file.

Attached is the signed credit application and disclosures

I reached out and spoke with Vincent in regards to the incident so I could look into it moreHe stated that his car was fixed in RenoHe appreciated that I called to follow up

Initial Business Response /* (1000, 5, 2016/06/07) */
I spoke with Mr*** and informed him that we did not run a credit checkI apologized for his experience with the transaction of reserving a car

Initial Business Response /* (1000, 5, 2016/05/18) */
We contacted Mr*** today and informed him that his Dash Cover had arrivedThe Dash cover arrived last week and we failed to contact him in a timely fashionFor the inconvenience we also refunded him the full amount that he paid for the
dash cover
Initial Consumer Rebuttal /* (3000, 7, 2016/05/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I happen to talk to the parts representative and he told me he could not find my invoice number let alone to know that my part was there since last weekThe part manager contacted me and told me that my dash cover was there and I did not hear him say that he will return my money back for the dash coverI think this reply is just damage control because it seems like the parts department does it know how to process their orders properlyI also told the parts manager that I will call and pick up my part in my own time since I got the feeling that he wanted this chapter closed already
Final Business Response /* (4000, 9, 2016/05/20) */
Contacted customer and it is true he said he will come when he is ready to pick it upThe Dash cover and the refund check is waiting for himUnfortunately we made a mistake and we are trying to make it rightWe will use this as a training lesson on customer follow up

I am rejecting this response because: I specifically explained to the salesman, "I am already financed through my bank, I do NOT need a lower APR". I was not made aware that my credit  was being...

run. AND MOST IMPORTANTLY, WHY WOULD MY CREDIT NEED TO  BE RAN WHEN I HAVE BEEN APPROVED BY MY BANK ALREADY AND MY BANK EVEN GAVE ME A HEADS UP TO NOT TAKE YOUR APR BECAUSE YOU WILL RUN MY CREDIT. I am telling you that my credit was ran without my knowledge and before signing anything. And you need to take proper action to your mistake and own up to the dishonest unnecessary action that was made on the day I purchased my vehicle. If I was aware of my credit being ran, trust me, I would not be taking it this far.

Initial Business Response /* (1000, 10, 2015/10/06) */
Contact Name and Title: [redacted] SERVICE MGR.
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@LITHIA.COM
May 6 repair order XXXXX was opened. Car was towed in with a loss of power concern. Customer stated she had driven the car to san...

Francisco running bad and came back home running bad. She almost made it back to Sequoia Natl. Park before it gave up (she says)
Car was towed in, a $130.00 diagnostic estimate was given to her over the phone and we began troubleshooting her problem. We found that the turbocharger on the car had failed completely and needed to be replaced, then we could verify if it needed anything else. She said she did not want to spend anymore than $2000.00 in repairs and if we could fix it for that then go ahead. A new turbocharger is $2742.00 installed and was out of her budget.
We removed the old turbo and sent it to Becs Pacific in Fresno to see if they could repair it. We were advised that it was too far gone even for them. (They build turbos and fuel injection pumps)
We found a core turbocharger and sent that to them and between the two they could not make one good one. After several weeks trying to find a solution it was determined that a new turbo would be needed to put the car back on the road.
During this time we could not get ahold of [redacted] via phone or email. Messages were left but no response. Keep in mind that the week after her car was dropped off we gave her a rental car to drive (May 15th) as she was in dire straits without her car and that she lived and worked in the Sequoia Natl. Forest. The registration on that car expired while she had it and it needed to be brought back.
Myself and my advisor were not able to reach her until I searched on the internet, found her on Linkden and discovered where she worked. I called and asked to speak to her but she was unavailable. I left a message with the person who answered the phone there and begged him to have her call me directly. I then sent another email explaining the rental needed to be returned as soon as possible or I would need to file an embezzled vehicle report to protect the company. In all my emails it has my name, title and direct line in the signature line. I received no response but she instead called my service advisor and spoke with him instead of me.
She agreed to bring the car back and authorized us to order a new turbo for her car which we did on X-XX-XXXX The rental car was returned several days later. The turbocharger arrived and was installed. During the road test it failed too. Further inspection found there was no oil going to the turbo from the engine. (Which has oil in it) This looks to be the cause of failure of the original turbo, something we could not check as the car wasn't drivable when the car was towed in.
We advised [redacted] that we needed to tear down the engine and determine the cause of no oil going to the turbo or replace the engine with a new one or a used one. She declined to continue. She was also advised that if she repaired or replaced the motor we could parts warranty the turbocharger so she would not have to buy another one. Otherwise she would have to pay the bill that was authorized by her (per California Business and Professions code section 9984.9 and California Code of Regulations
We have done our best to find a cheaper solution to her engine repairs but we cannot provide a cheaper way to repair this car. We provided her a car to drive not realizing it would be this difficult to contact her and her unwillingness to pay for the needed repairs. It was only after a threat of reporting our car to the police as an embezzled vehicle did she respond back.
She was in the car from X-XX-XXXX to X-XX-XXXX at no cost to her. She put 2572 miles on this car while in her care and returned it with no fuel. (Against the rental agreement)
At this point we either need her to pay the bill that she owes and take her car, authorize the additional needed repairs to the car so we can fix it, or abandon the car and we will be forced to file a mechanics lien for the bill and storage per California Civil Code sections XXXX-XXXX which we simply don't want to do unless we are left with no choice. We are still willing to help and take care of [redacted] if she still wants to repair her car. Sept 17th an email was sent asking her what she wanted to do with no response as of 10-6-2015
Something else to consider is Lithia Motors Inc warranties all repair work done for 3-years 50,000 miles and it's backed at any Lithia store nationwide.
I have copies of ALL emails exchanged however I cannot find a place to upload them to. please email be directly for copies of the supporting documents.

I will contact Ms. [redacted] by phone. We have signed credit application and disclosures on file.

Initial Business Response /* (1000, 6, 2015/09/28) */
Customer towed in his 1994 Mitsubishi and stated "that the vehicle will not start he replaced battery and vehicle will start and then shut off"
We quoted him $130 for 1 hour diagnosis time. Customer approved and signed repair order....

Technician checked fuses and found to be in good condition and check fusible links and found to be good. Checked for power at starter and found no power. Checked for power at switch and no power found. found open between switch and fuse. Technician bypasses [redacted] to switch and vehicle started. Recommend tracing wires for opening and customer declined. Recommend removing engine harness to inspect for open and repair. Customer declined at XX:XX X-XX-XXXX in person. Customer towed car away.
Initial Consumer Rebuttal /* (3000, 8, 2015/09/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
What they did not mention in their response is the additional time they wanted me to approve for them to trace an open wire in the harness was two more hours @ $130.00/hr. that is $390.00 just to find that invisible mysterious wire. First there was no invisible open wire. second if they at all checked the connection of the harness under the dash next to steering Coulomb which consist of a male and female connectors they would've blind folded seen the burned connectors and jest replace them as the other shop did at total charges of $105.00 . Thirdly, I went back to the service adviser named Michael then the service manager and asked'm to return my money for failing to properly diagnose the problem and he refused. Last, as I mentioned in my original compliant; I have the documents to prove what I said, " Pictures of the damaged connectors and location of it, Repair shop invoice and diagnoses details, Time and repair labor, all on hand. It is obvious that they could not diagnose the problem for lack of knowledge and experience of their employees, or it is an intentionally practicing deceiving customers and cheating them because they don't know or experienced what I know and been through with dealerships service to individual mechanic shops, and for that; I declined to grant them more time because they didn't need it, they just have to learn how to do their job correctly and honestly without costing consumers the frustration and agony I been through with then.
I will not let this go easy without getting my money refunded, if I take this to court and coast them thousands of $$$$.
Thank you for your assistance in this matter, and please feel free to contact me for any additional information.
(XXX) XXX-XXXX
Final Business Response /* (4000, 10, 2015/10/06) */
As stated in our prior response, the car did not run when it was towed in due to and electrical issue. Per California Code of Regulations section 9884.9 an estimate for $130.00 was given to cover the inspection of the vehicle to determine what was causing the problem. It was determined that somewhere between the under hood fuse box and the ignition switch inside the car that there was no power getting to the switch. It was bypassed [redacted] a jumper wire from the battery terminal to the switch and the trucks electrical system was restored and confirmed that it would start.
At that point the technician had a little over 1-hour of time spent on his diagnosis. Recommendations were made to the customer at that time to either replace the harness with a new one (which we found out was discontinued and no longer available) or we could start disassembling and tracing back the wire in the harness from the fuse box, through the firewall, to the ignition switch to find the open circuit. This would take more time and possibly some parts to which we needed to get authorization from the vehicle owner per California Code of Regulations section 3353 and Business and Professions Code section 9884.9. A call was placed to advise the customer we needed more time and a quote was given for up to two more hours of time so we could continue and try to find and fix his electrical issue. We charge $130.00 per hour spent for diagnosis, quoted before work is done.
At that time the customer told the service writer he was not paying his bill at all, he had a guy that would fix it in 5-minutes and not charge him (why did he tow it to us then?) and he was on his way to get his truck.
When he arrived I spoke with him and he was causing a scene. Demanding his truck, he did not owe us anything because we didn't fix it; he was going to sue us etc... I advised him I could not release the vehicle without the bill being paid for the $130.00 that was agreed on when the truck was brought in and he signed the authorization. I explained that what he purchased was a diagnosis of where the problem lies with his truck not running and that he declined continuing further for the exact location and cause. He paid his bill and towed the truck out.
Later that day he returned and lashed out at another service writer who had no idea who he was, showing him pictures on his phone of a burnt connector (I'm told) that another shop had found. I can say that if someone comes in with a car that has a repair order with an explanation of where the problem area is like he had from us it would make the process move much faster. He showed up the next day with a bill from California Car Stereo for $105.00 where he says they made the repairs to his truck and demanded I refund his money "that he is entitled to by his receipt from the other shop shows"
Again I declined. He stated again he is going to sue us as it's not the first time he has sue someone and I agreed he has that right. Then he said he was going to wait until Monday (when my boss returned to work) as "he was sure he was a more reasonable man and was done talking to me".
At this point we (Lithia Subaru) are still declining to refund any monies to [redacted] for repair order XXXXX. We have no problem with going to court as we are within the law on this matter.
Final Consumer Response /* (4200, 12, 2015/10/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Gentlemen, again; the damage was visible right by the steering column , where the should've looked first, and was found by another shop in 15 minutes, and they estimate was for an hour, and they needed more time??? they are absolutely didn't look for the cause of the problem , but for more charges to rib off customers, and I told you that I have the proof of the diagnoses time and repair cost I paid the other shop supported by pictures for the visible burned harness connecting plug; I don't know what else you want me to tell more?? you supposedly here to protect the consumer against dishonest, businesses like that, I will not stop here and will pursue that to the TV media, Social media from tweeter, Face Book even to the supreme court if I have to hire an attorney, I am very stubborn when it comes to be cheated.
Thank you.
[redacted]

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Address: 5499 N Blackstone Ave, Fresno, California, United States, 93710-5015

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