Lithia Subaru of Oregon City

We are desperately trying to resolve this issueWe are absorbing any costs associated with this repairThe vehicle is currently at a Jeep dealership awaiting a factory engineerWe unfortunately don't have any control on that dealerships turn around time or customer serviceWe greatly appreciate [redacted] patience and patronageIn addition to fixing this problem, we will be paying any car payments due while the vehicle is being repaired as well as all per diem interest beyond the payments during this period

Our records indicate that a refund for the unused portion of your contract was issued last yearWe apologize for the extreme delay in responding to your complaintThe original contract was for $less oil changes at $69/perIf this information is not correct please contact meThank you for your patiencewe want to make sure that this is resolved for you

We apologize for the extensive delay in replying to this complaint at the Revdex.comWe worked with the customer shortly after the purchase of this vehicleOur records indicate that we repaired the vehicle free of chargeThe secondary air valve failedWe recently repaired this vehicle again for debris stuck in the catalytic converterAt this point we will assume that this customer is satisfiedPlease have the customer contact us with any further concerns Thank you

Hello, We are actively working with the legal owner [redacted] on thisWe will update when we receive a better picture of a resolutionIn the meantime please update your complaint or contact our service manager directly at [redacted]

We apologize for the delay in response to this complaintIt is very important to us that this customer feels taken care ofWe would like to offer to reimburse this customer for the costs that they have spent on the radiatorWe strive to present an honest and straight forward product and
experience to our customers, we understand that perception is what drives us and customer serviceIf the customer feels mislead we would like to fix thisPlease contact me so we can figure out the next step in a refund. Thank you

Complaint: ***
Thank you for your response and for looking in to our complaint --we have NEVER received a refund and all of our emails we not returned after our original submissionWe still live at the same address: *** ** *** *** *** ** ***Please contact us directly at *** or by email at: *** to complete the refund process
Sincerely,
*** *** *
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
*** *** and *** *** BOTH went way above and beyond to turn this experience around and the transaction ended on a high note
My sincere thanks to *** and *** for their dedication to their dealership by making this a pleasant experience, after all I'd also like to recognize Cory F** and Rick N*** for their extremely pleasant and expeditious handling of our visit, when we pucked up the car
Sincerely, *** ***

Thank you for taking time to submit this complaint. We are very sorry that we have not met the expectations that you had for this transaction. At no point to my knowledge has the customer been told that the car will never be returned. In fact constant communication has been provided...

regarding the status of the vehicle. The vehicle has been sublet to another shop specializing in this brand for quick repair. The Jeep is in process of repair and will be done within the next few business days. A loaner car has been provided (not mentioned in this complaint) and immediate attention was given to the customer (also not mentioned) The customer will be made whole. While we understand that this has been an unfortunate and stressful situation, we fail to see how this has been a nightmare given the efforts that have been put forth to make this right. We would be open to canceling the transaction but would appreciate a conversation directly with the customer and sales management as opposed to third party mediators. We will reach out to the customer today.
 
Thank you
 
Ryan V[redacted]

Hello,
 
I believe we have resolved this complaint through working with the customer. If for some reason you feel that this is not the case or if the customer responds differently, please let us know and we will work further to insure that this complaint is taken care.
 
Thank...

you
 
[redacted]

We are desperately trying to resolve this issue. We are absorbing any costs associated with this repair. The vehicle is currently at a Jeep dealership awaiting a factory engineer. We unfortunately don't have any control on that dealerships turn around time or customer service. We greatly appreciate...

[redacted] patience and patronage. In addition to fixing this problem, we will be paying any car payments due while the vehicle is being repaired as well as all per diem interest beyond the normal payments during this period.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
if they either allow us to cancel the transaction, allow for a price reduction due to the problems the car we were sold already has, or allow us to purchase a different car, any of these options would be fine  while I do appreciate the loaner car, the fact remains that we were sold a car that did not even make it home before it broke down and we had a need for the loaner car  
we have been contacted by Lithia Subaru and were told we could work something out if we resolve the complaint  Please close this complaint 
Sincerely, [redacted]

Our records indicate that a refund for the unused portion of your contract was issued last year. We apologize for the extreme delay in responding to your complaint. The original contract was for $849 less 4 oil changes at $69/per. If this information is not correct please contact me. Thank you for...

your patience. we want to make sure that this is resolved for you.

Hello, We are actively working with the legal owner [redacted] on this. We will update when we receive a better picture of a resolution. In the meantime please update your complaint or contact our service manager directly at [redacted].

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I have said all along they have been great and have told others they are really making the best of the situation but I have called and emailed the Finance Manager, the service manager who was on vacation and then I called Austin who was supposed  to be covering for the Service manager but I have no response in over two weeks . All I was asking for was some information 1 email even but I have received zip zero nothing.  So I had to file something even though I did not want to. I have nothing but positive things to say about Lithia except the lack of communication.Sincerely, [redacted]

We apologize for the extensive delay in replying to this complaint at the Revdex.com. We worked with the customer shortly after the purchase of this vehicle. Our records indicate that we repaired the vehicle free of charge. The secondary air valve failed. We recently repaired this vehicle again for debris...

stuck in the catalytic converter. At this point we will assume that this customer is satisfied. Please have the customer contact us with any further concerns.  Thank you