Lithia Toyota of Billings

I'm writing in response to your letter dated November 10th, regarding the complaint filedby [redacted] As stated by Ms [redacted] , her vehicle was involved in an accident on1/7/It is likely this, event contributed to the issues she has experiencedWhen shebrought it in oh 01/07/ stating the 4wd light was on and the backup camera would notshut off, our computer scan tool detected different codes coming from the Electronic and Body Control ModulesThe junction block assembly was damaged and replaced as part of the repairI have attached a copy of the repair orders to this letterIt is not uncommon forvehicles with 100,miles that have been involved in accidents to have multiple issues.The dealership has performed work at no charge on several occasions for Ms [redacted] Inthe case of the electrical issues, it is our opinion they are not related to any work thedealership pas performedAs such, the cost of any future repairs would be the responsibilityof Ms [redacted] .Sincerely, Keith D [redacted] General Manager Lithia Toyota of Billings 406-281- *Please view attached documents ***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

Complaint: [redacted] I am rejecting this response because: There has been no mention of compensation for the hail damageAfter paying the amount of money that I paid for the vehicle, there should be some type of compensationIf I had seen the damage, or been informed of it when I made the purchase, I wouldn't have paid what I did for itAlthough, it's nice they are willing to work with me on getting the seats working Sincerely, [redacted] ***

We'll gladly transfer his previous policy to his new vehicle. I will instruct one of our F&I managers to prepare the document. It requires Mr*** signature. Please advise him to swing by the dealership at anytime and we'll have it ready. Have him ask for Jhevon
M***, he will have the form ready

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: There has been no mention of compensation for the hail damage. After...

paying the amount of money that I paid for the vehicle, there should be some type of compensation. If I had seen the damage, or been informed of it when I made the purchase, I wouldn't have paid what I did for it. Although, it's nice they are willing to work with me on getting the seats working.
Sincerely,
[redacted]

I'm writing in response to your letter dated November 10th, 2016 regarding the complaint filedby [redacted]. As stated by Ms. [redacted], her vehicle was involved in an accident on1/7/15. It is likely this, event contributed to the issues she has experienced. When shebrought it in oh 01/07/2016...

stating the 4wd light was on and the backup camera would notshut off, our computer scan tool detected 15 different codes coming from the Electronic and Body Control Modules. The junction block assembly was damaged and replaced as part of the repair. I have attached a copy of the repair orders to this letter. It is not uncommon forvehicles with 100,000 miles that have been involved in accidents to have multiple issues.The dealership has performed work at no charge on several occasions for Ms. [redacted]. Inthe case of the electrical issues, it is our opinion they are not related to any work thedealership pas performed. As such, the cost of any future repairs would be the responsibilityof Ms. [redacted].Sincerely,
Keith D[redacted]
General Manager
Lithia Toyota of Billings
406-281-8348
*Please view attached documents
 
 
 
 
[redacted]SUPPORTING DOCUMENTS REDACTED BY Revdex.com[redacted]

Complaint: [redacted]I am rejecting this response because:
As stated in my initial complaint, when this electrical problem first happened Toyota asked me if I was ever in an accident, I stated yes but Toyota would not provide a statement on if the problem was from the accident so therefor I could never submit this to my insurance instead I had to pay out of pocket for the repairs.  Now Toyota is stating that the accident contributed to the issues I am having and after almost a year I am not sure if the insurance company will reopen the claim.  I am sure if Toyota would have stated this when it first happened it would of been a lot easier but I will see what the insurance company says.  If the insurance company will not reopen the claim I still feel like I have paid to have my truck fixed and the same problem keeps happening that should not.  The answer should not be just get rid of the vehicle.  Why can Toyota not figure out why it keeps happening.  It does say "Toyotas Service center can diagnose and repair any car problem big or small" well then why do I have to keep on bringing my truck back for the same issue that I paid to have fixed in the first place.  The dealership did replace the fuse for my truck twice free of charge.  They fixed the blown fuse free of charge in March but then stated it would not be free when it happened again in September.  Instead told me they would have to tear apart the dash to find the problem.  Kevin told me it was not the fuse again and in order for them to try to figure it out they would have to tear apart the dash.  After I told them to put my truck back together so I could get a second opinion, all of a sudden it was the fuse again and they replaced it for me free of charge.  I want to know why they assured me it was not the fuse in September and stated they had to tear apart the dash to see what they could find but once I said I wanted a second opinion it was just the fuse.   I feel like they were trying to rip me off.  I also want to know why, when my truck had the same issue 2 weeks after they said they fixed it, no one will call me back?  I never once said the electrical issues were related to the work the dealership performed but I don't think I am wrong for wanting the vehicle fixed as that is what I paid for already.Sincerely,[redacted]

We have contacted the customer and agreed to fix the heated seats at no charge to the customer.  I will provide documentation when the repair is completed.