Dear Revdex.com: Thank you for contacting us regarding this matter We appreciate the opportunity to respond to this issue On February 13th, a Tank Lease and Service Agreement was executed between [redacted] and Litter Quality Propane for the setting and servicing of a propane tank at [redacted] Ct., Wilmington, OH Tank Serial Number [redacted] , purchased on 7-2-1993, by Litter Quality Propane from [redacted] Chemical Co., was set on the property according to the terms of the Tank Lease Agreement On 3-12-2018, [redacted] contacted the company office and informed our staff that she would like to terminate her Tank Lease Agreement and have the tank removed The Lease was terminated according to the terms of the Agreement, of which provides, “Seller is hereby given permission to enter upon the premises at all times, for the purpose of filling, inspection, regulation, adjusting or removing property of the Seller”Mrs [redacted] provided that she no longer owned the home at [redacted] Ct On 3-15-Litter Quality Propane removed tank Serial Number [redacted] from [redacted] Ct., Wilmington, OH in accordance with termination of the Tank Lease A $early termination fee, $removal fee, and $tank pump out fee were charged to Mrs***’s account A credit for gallons, which was contained within the tank, at a rate of $per gallon, plus $tax, equaling $was applied to the account of [redacted] ***A final statement showing Mrs [redacted] account balance was mailed to her address on file On 3-16-2018, at approximately, 11:30pm, Mr [redacted] contacted our hour emergency call service He wanted someone to return his call to discuss our “stealing of his tank” Our Office Manager, Angie H***, returned his call that night and he relayed that he was under the belief that he owned the tank and had it filled by another propane company Having another company fill the tank owned by Litter Quality Propane is a direct violation of the Ohio Fire Code, which provides under section 1301:7-7-61(G)(5)6107.5, “TransferTransfer of LP-gas to and from an LP-gas container shall be conducted with permission of the owner of the container.” Litter Quality Propane never gave any such permissions MrsH [redacted] informed Mr [redacted] that any gas that was found within Tank Serial Number [redacted] would be credited to the account of the leaseholder, but she would contact in-house counsel After receiving confirmation from in-house counsel on 3-19-that gas which is found within a leaseholder’s tank is in fact credited to the account of the leaseholder, MrsH [redacted] returned Mr***’s call and confirmed that the account holder, Mrs [redacted] had been credited for any amounts of gas collected from the tank and he should contact Mrs [redacted] to settle the issueThis message was left on the voicemail of Mr*** In direct response to the complaint ID # [redacted] left by Mr***, he provided he purchased the house and called the propane companies in the area However, we were never contacted by the leaseholder on our file, nor by Mr [redacted] asking for removal or takeover of the tank Our only contact was from the leaseholder of record asking for termination of the lease and removal of the tank Our practice is to only give any credits to the leaseholder of record, since it is illegal for anyone other than our company to fill our tanks No other gas should have been placed within our company’s tank without our permission Sincerely, Daniel D [redacted] General Counsel Litter Quality Propane
This whole situation could have been resolved if Litter Propane just simply did one of things knock on the door or send a letter informing myself that there was a lease on the tank with themIf Litter propane would have done so they might have gotten a new customerInstead they just remove the tank when no one was homeHow is this a good business practice? I do realise that in Ohio there are laws about the filling of propane tanks that are leasedHowever logic and good business practice might have not brought us to this situation
Dear Revdex.com: Thank you for contacting us regarding this matter. We appreciate the opportunity to respond to this issue. On February 13th, 2016 a Tank Lease and Service Agreement was executed between [redacted] and Litter Quality Propane for the setting and...
servicing of a propane tank at [redacted] Ct., Wilmington, OH 45177. Tank Serial Number [redacted], purchased on 7-2-1993, by Litter Quality Propane from [redacted] Chemical Co., was set on the property according to the terms of the Tank Lease Agreement. On 3-12-2018, [redacted] contacted the company office and informed our staff that she would like to terminate her Tank Lease Agreement and have the tank removed. The Lease was terminated according to the terms of the Agreement, of which provides, “Seller is hereby given permission to enter upon the premises at all times, for the purpose of filling, inspection, regulation, adjusting or removing property of the Seller”. Mrs. [redacted] provided that she no longer owned the home at [redacted] Ct. On 3-15-2018 Litter Quality Propane removed tank Serial Number [redacted] from [redacted] Ct., Wilmington, OH 45177 in accordance with termination of the Tank Lease. A $200.00 early termination fee, $50.00 removal fee, and $100.00 tank pump out fee were charged to Mrs. [redacted]’s account. A credit for 145 gallons, which was contained within the tank, at a rate of $1.779 per gallon, plus $18.70 tax, equaling $276.66 was applied to the account of [redacted]. A final statement showing Mrs. [redacted] account balance was mailed to her address on file. On 3-16-2018, at approximately, 11:30pm, Mr. [redacted] contacted our 24 hour emergency call service. He wanted someone to return his call to discuss our “stealing of his tank”. Our Office Manager, Angie H[redacted], returned his call that night and he relayed that he was under the belief that he owned the tank and had it filled by another propane company. Having another company fill the tank owned by Litter Quality Propane is a direct violation of the Ohio Fire Code, which provides under section 1301:7-7-61(G)(5)6107.5, “Transfer. Transfer of LP-gas to and from an LP-gas container shall be conducted with permission of the owner of the container.” Litter Quality Propane never gave any such permissions. Mrs. H[redacted] informed Mr. [redacted] that any gas that was found within Tank Serial Number [redacted] would be credited to the account of the leaseholder, but she would contact in-house counsel. After receiving confirmation from in-house counsel on 3-19-2018 that gas which is found within a leaseholder’s tank is in fact credited to the account of the leaseholder, Mrs. H[redacted] returned Mr. [redacted]’s call and confirmed that the account holder, Mrs. [redacted] had been credited for any amounts of gas collected from the tank and he should contact Mrs. [redacted] to settle the issue. This message was left on the voicemail of Mr. [redacted]. In direct response to the complaint ID #[redacted] left by Mr. [redacted], he provided he purchased the house and called the propane companies in the area. However, we were never contacted by the leaseholder on our file, nor by Mr. [redacted] asking for removal or takeover of the tank. Our only contact was from the leaseholder of record asking for termination of the lease and removal of the tank. Our practice is to only give any credits to the leaseholder of record, since it is illegal for anyone other than our company to fill our tanks. No other gas should have been placed within our company’s tank without our permission. Sincerely, Daniel D[redacted] General Counsel Litter Quality Propane
This whole situation could have been resolved if Litter Propane just simply did one of 2 things knock on the door or send a letter informing myself that there was a lease on the tank with them. If Litter propane would have done so they might have gotten a new customer. Instead they just remove the tank when no one was home. How is this a good business practice? I do realise that in Ohio there are laws about the filling of propane tanks that are leased. However logic and good business practice might have not brought us to this situation.
Dear Revdex.com: Thank you for contacting us regarding this matter We appreciate the opportunity to respond to this issue On February 13th, a Tank Lease and Service Agreement was executed between [redacted] and Litter Quality Propane for the setting and servicing of a propane tank at [redacted] Ct., Wilmington, OH Tank Serial Number [redacted] , purchased on 7-2-1993, by Litter Quality Propane from [redacted] Chemical Co., was set on the property according to the terms of the Tank Lease Agreement On 3-12-2018, [redacted] contacted the company office and informed our staff that she would like to terminate her Tank Lease Agreement and have the tank removed The Lease was terminated according to the terms of the Agreement, of which provides, “Seller is hereby given permission to enter upon the premises at all times, for the purpose of filling, inspection, regulation, adjusting or removing property of the Seller”Mrs [redacted] provided that she no longer owned the home at [redacted] Ct On 3-15-Litter Quality Propane removed tank Serial Number [redacted] from [redacted] Ct., Wilmington, OH in accordance with termination of the Tank Lease A $early termination fee, $removal fee, and $tank pump out fee were charged to Mrs***’s account A credit for gallons, which was contained within the tank, at a rate of $per gallon, plus $tax, equaling $was applied to the account of [redacted] ***A final statement showing Mrs [redacted] account balance was mailed to her address on file On 3-16-2018, at approximately, 11:30pm, Mr [redacted] contacted our hour emergency call service He wanted someone to return his call to discuss our “stealing of his tank” Our Office Manager, Angie H***, returned his call that night and he relayed that he was under the belief that he owned the tank and had it filled by another propane company Having another company fill the tank owned by Litter Quality Propane is a direct violation of the Ohio Fire Code, which provides under section 1301:7-7-61(G)(5)6107.5, “TransferTransfer of LP-gas to and from an LP-gas container shall be conducted with permission of the owner of the container.” Litter Quality Propane never gave any such permissions MrsH [redacted] informed Mr [redacted] that any gas that was found within Tank Serial Number [redacted] would be credited to the account of the leaseholder, but she would contact in-house counsel After receiving confirmation from in-house counsel on 3-19-that gas which is found within a leaseholder’s tank is in fact credited to the account of the leaseholder, MrsH [redacted] returned Mr***’s call and confirmed that the account holder, Mrs [redacted] had been credited for any amounts of gas collected from the tank and he should contact Mrs [redacted] to settle the issueThis message was left on the voicemail of Mr*** In direct response to the complaint ID # [redacted] left by Mr***, he provided he purchased the house and called the propane companies in the area However, we were never contacted by the leaseholder on our file, nor by Mr [redacted] asking for removal or takeover of the tank Our only contact was from the leaseholder of record asking for termination of the lease and removal of the tank Our practice is to only give any credits to the leaseholder of record, since it is illegal for anyone other than our company to fill our tanks No other gas should have been placed within our company’s tank without our permission Sincerely, Daniel D [redacted] General Counsel Litter Quality Propane
This whole situation could have been resolved if Litter Propane just simply did one of things knock on the door or send a letter informing myself that there was a lease on the tank with themIf Litter propane would have done so they might have gotten a new customerInstead they just remove the tank when no one was homeHow is this a good business practice? I do realise that in Ohio there are laws about the filling of propane tanks that are leasedHowever logic and good business practice might have not brought us to this situation
Dear Revdex.com: Thank you for contacting us regarding this matter. We appreciate the opportunity to respond to this issue. On February 13th, 2016 a Tank Lease and Service Agreement was executed between [redacted] and Litter Quality Propane for the setting and...
servicing of a propane tank at [redacted] Ct., Wilmington, OH 45177. Tank Serial Number [redacted], purchased on 7-2-1993, by Litter Quality Propane from [redacted] Chemical Co., was set on the property according to the terms of the Tank Lease Agreement. On 3-12-2018, [redacted] contacted the company office and informed our staff that she would like to terminate her Tank Lease Agreement and have the tank removed. The Lease was terminated according to the terms of the Agreement, of which provides, “Seller is hereby given permission to enter upon the premises at all times, for the purpose of filling, inspection, regulation, adjusting or removing property of the Seller”. Mrs. [redacted] provided that she no longer owned the home at [redacted] Ct. On 3-15-2018 Litter Quality Propane removed tank Serial Number [redacted] from [redacted] Ct., Wilmington, OH 45177 in accordance with termination of the Tank Lease. A $200.00 early termination fee, $50.00 removal fee, and $100.00 tank pump out fee were charged to Mrs. [redacted]’s account. A credit for 145 gallons, which was contained within the tank, at a rate of $1.779 per gallon, plus $18.70 tax, equaling $276.66 was applied to the account of [redacted]. A final statement showing Mrs. [redacted] account balance was mailed to her address on file. On 3-16-2018, at approximately, 11:30pm, Mr. [redacted] contacted our 24 hour emergency call service. He wanted someone to return his call to discuss our “stealing of his tank”. Our Office Manager, Angie H[redacted], returned his call that night and he relayed that he was under the belief that he owned the tank and had it filled by another propane company. Having another company fill the tank owned by Litter Quality Propane is a direct violation of the Ohio Fire Code, which provides under section 1301:7-7-61(G)(5)6107.5, “Transfer. Transfer of LP-gas to and from an LP-gas container shall be conducted with permission of the owner of the container.” Litter Quality Propane never gave any such permissions. Mrs. H[redacted] informed Mr. [redacted] that any gas that was found within Tank Serial Number [redacted] would be credited to the account of the leaseholder, but she would contact in-house counsel. After receiving confirmation from in-house counsel on 3-19-2018 that gas which is found within a leaseholder’s tank is in fact credited to the account of the leaseholder, Mrs. H[redacted] returned Mr. [redacted]’s call and confirmed that the account holder, Mrs. [redacted] had been credited for any amounts of gas collected from the tank and he should contact Mrs. [redacted] to settle the issue. This message was left on the voicemail of Mr. [redacted]. In direct response to the complaint ID #[redacted] left by Mr. [redacted], he provided he purchased the house and called the propane companies in the area. However, we were never contacted by the leaseholder on our file, nor by Mr. [redacted] asking for removal or takeover of the tank. Our only contact was from the leaseholder of record asking for termination of the lease and removal of the tank. Our practice is to only give any credits to the leaseholder of record, since it is illegal for anyone other than our company to fill our tanks. No other gas should have been placed within our company’s tank without our permission. Sincerely, Daniel D[redacted] General Counsel Litter Quality Propane
This whole situation could have been resolved if Litter Propane just simply did one of 2 things knock on the door or send a letter informing myself that there was a lease on the tank with them. If Litter propane would have done so they might have gotten a new customer. Instead they just remove the tank when no one was home. How is this a good business practice? I do realise that in Ohio there are laws about the filling of propane tanks that are leased. However logic and good business practice might have not brought us to this situation.