Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below I was never contacted by anyone from Hartshire Lakes regarding my complaintIn fact, I called the apartment complex and was told the manager was in a meeting and she would have to return my callI also contacted the property management company via email and never received any response from themI am happy to submit copies of the utility bills along with proof that I paid the bills so that I may be reimbursed for the time I was not living in the apartment (as my lease was expired)If not, I will be filing a complaint with the attorney generals officeIf the attorney generals office is unable to obtain a satisfactory result then I will be filing in small claims courtI am adamant that I am NOT responsible for utility bills that occurred after I moved out of the apartmentAlso, I was never informed vial mail or otherwise that I had to call to have them taken out of my nameThe manager admits that they had the utilities put in my name so why would I think that I was responsible for contacting the utility company upon my move out? Regards, [redacted]
Please know that I received the complaint regarding a past resident, [redacted] in regards to her utility bill issue with The Town of Bargersville and Hartshire Lakes When Ms [redacted] moved into our community we did set the electricity up for her to ensure that the service was indeed in her name, as we did with all new move ins However, when a resident gives their notice we do advise them that it is their responsibility to take the service out of their name effective with their move out date I have spoke to The Town of Bargersville utility company to try to sort this out for another person and they are adamant that they cannot change the billing or credit her in any way I have also advised Ms [redacted] of my conversation with The Town of Bargersville regarding this same subject Since it is the resident's responsibility to take the service out of their name we cannot refund any amounts that she may have been billed and or paid Should you have any questions regarding this letter, please contact me at Sincerely, Pam [redacted] Property Manager Hartshire Lakes Apartments 317-535-
As of 05/02/16, we do not have parking permits anymoreA flyer was sent to each door on 05/02/as well as posting on our Facebook pageParking is first come, first serveWe do have a towing company called Pro Tow come out once a week to tag vehicles that are illegally parked, in non-working condition, eye sores, and immobile vehiclesThey check for expired license plates as wellThere are signs that state this at all entries/exits of our property with their contact informationWarmest Regards, Haylee C*** Property Manager Hartshire Lakes Apartments Hartshire South Drive Bargersville, IN www.hpihartshirelakes.com t f
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear belowin a previous correspondence it was stated that the towing company is only employeed two out of seven days, however today it was stated that parking is regulated dailyDoes this mean the contract with the towing company has been expanded to encompass all days or is there someone newly employeed to maintain parking after hours when the issues actually occur? Can I be given the name of the towing company contracted to work the area? This information should be provided to all residents in the event they have been towed in order to know who would have possession of their vehicle
Regards,
*** ***
I am writing in response to complaint ID [redacted]. Overflow parking is considered anywhere that is not in front of an apartment building. Yes, gaps between building and corners without a building in front of it are considered overflow parking. We enforce our parking policy daily.Warmest Regards,Haylee C[redacted]Property ManagerHartshire Lakes Apartments
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I was never contacted by anyone from Hartshire Lakes regarding my complaint. In fact, I called the apartment complex and was told the manager was in a meeting and she would have to return my call. I also contacted the property management company via email and never received any response from them. I am happy to submit copies of the utility bills along with proof that I paid the bills so that I may be reimbursed for the time I was not living in the apartment (as my lease was expired). If not, I will be filing a complaint with the attorney generals office. If the attorney generals office is unable to obtain a satisfactory result then I will be filing in small claims court. I am adamant that I am NOT responsible for utility bills that occurred after I moved out of the apartment. Also, I was never informed vial mail or otherwise that I had to call to have them taken out of my name. The manager admits that they had the utilities put in my name so why would I think that I was responsible for contacting the utility company upon my move out?
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]In regards to the response by the complex, to simply say parking issues are to be expected with apartment living, is to say the issue is still not being enforced nor will it be. If the issue is occurring on a daily basis, it does not help to only enforce the issue on a basis of 2 out of 7. To me 29% would be deemed as failing in nearly any situation, not to mention that a 24 hour window simply allows for vehicles to relocate with no recourse. As I have been living in apartments for 10 years now, I am very much aware of how apartment parking works, and while I do appreciate being informed, can not accept that response as a solution. In regards to overflow, does that include any gaps between buildings, as there are corners without a building in front of it?
Regards,
[redacted]
Please know that I received the complaint regarding a past resident, [redacted] in regards to her utility bill issue with The Town of Bargersville and Hartshire Lakes. When Ms. [redacted] moved into our community we did set the electricity up for her to ensure that the service was indeed...
in her name, as we did with all new move ins. However, when a resident gives their notice we do advise them that it is their responsibility to take the service out of their name effective with their move out date. I have spoke to The Town of Bargersville utility company to try to sort this out for another person and they are adamant that they cannot change the billing or credit her in any way. I have also advised Ms. [redacted] of my conversation with The Town of Bargersville regarding this same subject. Since it is the resident's responsibility to take the service out of their name we cannot refund any amounts that she may have been billed and or paid. Should you have any questions regarding this letter, please contact me at 317.535.3345 Sincerely, Pam [redacted] Property Manager Hartshire Lakes Apartments 317-535-3345
Per our lease agreement, you are allowed to have ONE vehicle in front of your building (parking pass must be on this vehicle). All other vehicles must be parked in overflow parking. ALL over flow parking is anywhere that is not in front of a building. This was written with the letter regarding the...
parking passes that everyone received. We have a contract with a towing company who comes through twice a week to check for parking passes. If a car is improperly parked, the car will be tagged and towed within 24 hours. Since switching to the parking passes on April 1, 2016, we have towed one car and tagged 6 for not having a parking pass. With apartment living, comes parking issues. We did not have parking passes before. Now, we have parking passes and have been tagging and towing cars on a weekly bases. We are doing absolutely everything that we can to make sure our residents are happy! Warmest Regards, Haylee C[redacted] Property Manager Hartshire Lakes Apartments 3170 Hartshire South Drive Bargersville, IN 46106 www.hpihartshirelakes.com 317.535.3345 t 317.535.3382 f
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below I was never contacted by anyone from Hartshire Lakes regarding my complaintIn fact, I called the apartment complex and was told the manager was in a meeting and she would have to return my callI also contacted the property management company via email and never received any response from themI am happy to submit copies of the utility bills along with proof that I paid the bills so that I may be reimbursed for the time I was not living in the apartment (as my lease was expired)If not, I will be filing a complaint with the attorney generals officeIf the attorney generals office is unable to obtain a satisfactory result then I will be filing in small claims courtI am adamant that I am NOT responsible for utility bills that occurred after I moved out of the apartmentAlso, I was never informed vial mail or otherwise that I had to call to have them taken out of my nameThe manager admits that they had the utilities put in my name so why would I think that I was responsible for contacting the utility company upon my move out? Regards, [redacted]
Please know that I received the complaint regarding a past resident, [redacted] in regards to her utility bill issue with The Town of Bargersville and Hartshire Lakes When Ms [redacted] moved into our community we did set the electricity up for her to ensure that the service was indeed in her name, as we did with all new move ins However, when a resident gives their notice we do advise them that it is their responsibility to take the service out of their name effective with their move out date I have spoke to The Town of Bargersville utility company to try to sort this out for another person and they are adamant that they cannot change the billing or credit her in any way I have also advised Ms [redacted] of my conversation with The Town of Bargersville regarding this same subject Since it is the resident's responsibility to take the service out of their name we cannot refund any amounts that she may have been billed and or paid Should you have any questions regarding this letter, please contact me at Sincerely, Pam [redacted] Property Manager Hartshire Lakes Apartments 317-535-
As of 05/02/16, we do not have parking permits anymoreA flyer was sent to each door on 05/02/as well as posting on our Facebook pageParking is first come, first serveWe do have a towing company called Pro Tow come out once a week to tag vehicles that are illegally parked, in non-working condition, eye sores, and immobile vehiclesThey check for expired license plates as wellThere are signs that state this at all entries/exits of our property with their contact informationWarmest Regards, Haylee C*** Property Manager Hartshire Lakes Apartments Hartshire South Drive Bargersville, IN www.hpihartshirelakes.com t f
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear belowin a previous correspondence it was stated that the towing company is only employeed two out of seven days, however today it was stated that parking is regulated dailyDoes this mean the contract with the towing company has been expanded to encompass all days or is there someone newly employeed to maintain parking after hours when the issues actually occur? Can I be given the name of the towing company contracted to work the area? This information should be provided to all residents in the event they have been towed in order to know who would have possession of their vehicle
Regards,
*** ***
I am writing in response to complaint ID [redacted]. Overflow parking is considered anywhere that is not in front of an apartment building. Yes, gaps between building and corners without a building in front of it are considered overflow parking. We enforce our parking policy daily.Warmest Regards,Haylee C[redacted]Property ManagerHartshire Lakes Apartments
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I was never contacted by anyone from Hartshire Lakes regarding my complaint. In fact, I called the apartment complex and was told the manager was in a meeting and she would have to return my call. I also contacted the property management company via email and never received any response from them. I am happy to submit copies of the utility bills along with proof that I paid the bills so that I may be reimbursed for the time I was not living in the apartment (as my lease was expired). If not, I will be filing a complaint with the attorney generals office. If the attorney generals office is unable to obtain a satisfactory result then I will be filing in small claims court. I am adamant that I am NOT responsible for utility bills that occurred after I moved out of the apartment. Also, I was never informed vial mail or otherwise that I had to call to have them taken out of my name. The manager admits that they had the utilities put in my name so why would I think that I was responsible for contacting the utility company upon my move out?
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]In regards to the response by the complex, to simply say parking issues are to be expected with apartment living, is to say the issue is still not being enforced nor will it be. If the issue is occurring on a daily basis, it does not help to only enforce the issue on a basis of 2 out of 7. To me 29% would be deemed as failing in nearly any situation, not to mention that a 24 hour window simply allows for vehicles to relocate with no recourse. As I have been living in apartments for 10 years now, I am very much aware of how apartment parking works, and while I do appreciate being informed, can not accept that response as a solution. In regards to overflow, does that include any gaps between buildings, as there are corners without a building in front of it?
Regards,
[redacted]
Please know that I received the complaint regarding a past resident, [redacted] in regards to her utility bill issue with The Town of Bargersville and Hartshire Lakes. When Ms. [redacted] moved into our community we did set the electricity up for her to ensure that the service was indeed...
in her name, as we did with all new move ins. However, when a resident gives their notice we do advise them that it is their responsibility to take the service out of their name effective with their move out date. I have spoke to The Town of Bargersville utility company to try to sort this out for another person and they are adamant that they cannot change the billing or credit her in any way. I have also advised Ms. [redacted] of my conversation with The Town of Bargersville regarding this same subject. Since it is the resident's responsibility to take the service out of their name we cannot refund any amounts that she may have been billed and or paid. Should you have any questions regarding this letter, please contact me at 317.535.3345 Sincerely, Pam [redacted] Property Manager Hartshire Lakes Apartments 317-535-3345
Per our lease agreement, you are allowed to have ONE vehicle in front of your building (parking pass must be on this vehicle). All other vehicles must be parked in overflow parking. ALL over flow parking is anywhere that is not in front of a building. This was written with the letter regarding the...
parking passes that everyone received. We have a contract with a towing company who comes through twice a week to check for parking passes. If a car is improperly parked, the car will be tagged and towed within 24 hours. Since switching to the parking passes on April 1, 2016, we have towed one car and tagged 6 for not having a parking pass. With apartment living, comes parking issues. We did not have parking passes before. Now, we have parking passes and have been tagging and towing cars on a weekly bases. We are doing absolutely everything that we can to make sure our residents are happy! Warmest Regards, Haylee C[redacted] Property Manager Hartshire Lakes Apartments 3170 Hartshire South Drive Bargersville, IN 46106 www.hpihartshirelakes.com 317.535.3345 t 317.535.3382 f