Little Blessings Childcare & Preschool of Milton

Business stated they do hundreds of Kias Every time, they had her car, they could not get it to do what she said it did They put in a total of remote starters to try to eliminate the problem she was having but could not get it to happen After the final time, they both wanted this to be done and business gave her her money back and pulled the starter outCustomer went to the dealer stating she was still having a problem Dealer said business cut a wire on the vehicle and that it was the business's fault She wanted the business to pay the bill from the dealer, about $and change Business sent a diagram of what wires were suppose to be cut and she was to take those papers back to Kia Business doesn't know if she did or notDuring this time, she called a couple of timesBusiness gave the customer their attorney's name and phone number as they didn't have the time to deal with her directly She has not been in contact with the business any further.Business stated they will refund the cost of the repair, however, any future damage will not be covered by Detail World Business will be sending a refund check to the Revdex.com to be forwarded to the customer within the week

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.The DVDs are not the issue at handThe fact that my roof liner is in need of repair due to negligence on the part of Detail WorldI have the second receipt they issued to me for the DVD replacementThe original receipt was turned in to Detail World for the first repair and NEVER returned to meThey know thisThis issue at this point isn't about my DVDs its about getting my roof liner repaired or replacedIn the estimate I sent it will cost $6,to have this completed correctlyMy offer is this: refund my cost for the DVDs and the installation $in cashIf this can't be handled in a proper manner then I will have no choice but to show my documentation to the courts and sue for the full $ Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] This matter was resolved prior to this complaint getting sent to the businessMime ba dled this in a calm and professional mannerI was assured that the original complaint wasn't going to be sent or followed throughThe Revdex.com said this complaint was stopped null and void and was not to be filed Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me as long as I receive the entire refund for repairsAlso, I would like to add that some of the business's story was inaccurateThe remote start was not replaced timesActually it was never replaced only removedSecondly, I did call Detail World after taking the papers to Kia and that is when he advised me to call his lawyer because he refused to reimburse me for the cost of repairs Regards, [redacted] ***

In regards to the complaint made by [redacted] Customer dropped the vehicle off prior to the store opening at amCustomer when stopping in prior to his appointment was informed of how the process would work and was very specific on the install of the vinyl wrap to make sure razors were not being used on his roof to install Customer stopped in the day prior to make sure we were on track for his apt and was reassured we would be good to go and the material came in as well as the special tape needed to cut the productfor the next day and it would be finished by closingCustomer called mid afternoon to find out a time to come in Customer was informed if he wanted to come anytime after 5: he would be able to get checked out since we closed a pmCustomer showed up around 5: and was checked out and was informed that it wouldn't be to much longer.Customer was on the phone with a customer upon walking in and did state to [redacted] that this gentleman has been a pain and does nothing but grind grind grind about thingsThe person up front [redacted] went to the back to check on the progress of the vehicle which at this point had five people total helping finish the vinyl wrap on his cari would liek to mention this because at no point was anyone not working on his vehicle upon his arrival besides when he came to the back and we had to stopWhen [redacted] came back to the front the customer was standing directly at the door linking to the garage and said that he has to get back to work and that he will be pissed if there in in there fking his car up and walked outside on the phone [redacted] went to the back to let [redacted] the manager know that the gentleman needed to get back to work and what he had said [redacted] went outside to get the customer to bring him in the garage to reassure him that no one was "fking up " his car and that it has maybe a foot left on the driver side that needs to be finished before it leavesThe customer proceeded to tell [redacted] that we are in her goofing around and he has to get back to workAt this point we have five people total helping hold this wrap so the job would look perfect [redacted] offered to call Holman Motors where the customer works because we have a very good relationship with them so we can explain whats going onThe customer told us that he already called and he needs to leave now, and [redacted] informed him that it is not finished and cant leave with a foot of vinyl not put on the car not being completed [redacted] told him we will pull his car out ,but he needs to go wait up front as we have a policy that customers can not be in the back for safety reasonsThe customer said he is not going to fking move and [redacted] asked him again to go to the front , the customer said again he was not going to move and to call the cops if we want [redacted] informed the guys holding the vinyl wrap to take it off the vehicle because the job was not finished and the customer needed to leave [redacted] then stated to the customer that he doesn't know if he had a bad day at work or whats the issue ,but you cant come into this business acting the way you are and treating people this way, and was then informed that he was receiving a very good deal as we were making nothing off of this transaction as the $he paid for didn't even cover the material or tools that was ordered to do this job, and that we were doing this solely because we have a good relationship with where he works, and is paying nothing for it to be installed which thsi job would typically be priced at $alone for the wrap He was informed he will not receive a refund as we wasted the materials on the vehicle because he had to leave and was then informed that the matte vinyl that was specially ordered for his vehicle alone totaled over $which is what he paid for the vinyl wrap and the install.The customer was also informed he was under camera because of how he was acting and treating everyone in the shop upon arrival The customer proceeded until the car was getting pulled out to keep trying to badger [redacted] , at this point another employee spoke up and told him he needed to leave or go wait outside The customer then proceeds to say the same statement that he did to [redacted] maybe mins prior "are you going to assault me " and said it probably times to both gentleman and was answered no from both [redacted] and the other employeethe car was pulled out and the upon leaving while standing outside the customer tried shaking [redacted] handI would like to state that we at this point have all phone conversations recorded, everything under camera and had a total of people in the shop of which were physically helping working on this vehicle not even able to move because they were holding the material in place and that if the customer would have allowed us to finish what we were doing instead of arguing and causing a scene the car could've been finished by the time the car was pulled out As I stated the vinyl material was specifically ordered for his vehicle to be completed and the tape which allows us to cut the material totaled to $200,but we were not charging the customer for the tape that cuts the vinyl as we can use that on other jobs

This customer actually owes us moneyWe completed all the work requested and the services not completed were subtracted as you can see on the invoiceThis vehicle was wrecked and the customer has gone back and fourth to multiple shops for different work to be completedCustomer stated Ford had his vehicle for multiple repairsUpon notification from customer, we told him to bring the vehicle upA week went by and no vehicle showedCustomer texted that he was ready to bring the vehicle truck up on a Saturday at which time I stated that he owed us moneyThe customers attitude changed and threatened us with lawsuitsSince We have forwarded all of our info to our attorneysWe have bent over backwards for this customer to satisfy him for over monthsThere will be no refunds given and we do not wish to work on the vehicle any longerHe does however have a balance we are in the process of collecting thru the courts

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. [To assist us in bringing this matter to a close, we would like to know your view on the matter.]I will not accept anything less than my money back. SIMPLE AS THAT. I didnt tell them to remove the vinyl, I didnt remove the vinyl, and I didn't deserve to be called a piece of st or any of the other names and references used. Money back. Simple as that. I cannot and will not accept words. I want money. Regards, [redacted]

This customer failed to show up twice for appointments that he madeCustomer also was notified that the manufacturer determines how they will handle a warranty claim which we were waiting on the manufacturer to send us new or refurbished unitsCustomer also called our store cursing at our receptionist stating we were full of ***, etcCustomer was also notified at the store while attempting to apologize that the warranty status was active and not closedCustomer left us bad reviews on *** *** *** Revdex.com and removed *** amended *** and *** yet still negativeThis customer did not have a valid receipt for proof of purchase and was unable to provide one which is our policy to exchange parts under warrantyWe decided to handle the matter anyway so satisfy this customerWe have talked to the customer numerous times about this matter and have always remained in contact, just not to this customers likingOur receipts and in store displays both say that we are not responsible for manufacturer delaysThis customer is getting new units installed this Thursday still without a valid receipt or proof of purchaseThe young lady Ginny has not worked at Detail World for over monthsWe are an extremely busy shop and return all calls in a timely manner with valid informationWe are completely disappointed in the way we were treated by this customer and we cannot wait to get this behind usWe do not wish to have customers like this at our locations

Business called asking if the vehicle still has the TV's If so, then they would be covered under warranty and would need a valid receipt If not, then the business is not liable for the repairs

Willing to honor certificate but not refund

here is a currant copy of the estimate to repair my roof liner from *** ***.Thank you , *** ***See attached document

Business stated the clips that hold the monitors are not designed for constant adjustment They need to leave the monitors down or hard mount if the monitors pulled too much, they have to be completely sealedBusiness told the customer to bring the vehicle in He had appointments that he missedBusiness stated they would not be paying for the headliner On one occasion when the customer called, he was given the company's attorney name and phone number if the customer wanted the business to pay for an new headliner Customer was told he could contact the attorney Business does not feel they are liable for the headliner Business doesn't know if customer has the monitors in the vehicle, doesn't know what the customer wants now Business stated they have customers sign a disclaimer stating after the work, the vehicle would not go back to the factory look Does the customer still have the tv's in the vehicle? Business would like to see a copy of the $estimate the customer received from the dealership

We had DVD players installed on our brand new van, Transit 350, after a year we had to have them replaced due to an issue with them working properly, (it took several complaints to have this resolved, even with the Revdex.com, but it was resolvedThe manager/owner? Mike handled the issue personally and replaced the DVD players after *** *** showed them how to fix the issue we had with the roof after they replaced the playersThe replacement DVD players worked fairly well with the exception of the rear (it had bad sound) rather than address it with them we just gave upBut then the front DVD player just quit and wouldn't even release the DVD that was in itI sent it back to Detail World, they removed it in October of and said they sent it back to the manufacturerI was told 2-week would be needed to get the replacementAfter days I called and spoke to an employee and was told "Mike has called and the manufacturer hasn't gotten back with him yet"sSo every couple of weeks I kept calling and getting the same answer from an employee, I never heard anything from MikeBy the end of JanI started trying to press the issueI was told to drop my van of and they would replace the DVD, the 1st time after a day I was told they had sent the wrong DVD player and I had to wait to get the new oneSo I got my van back and waited a weekI called and was told to drop my van off and they would get it installed after a day I was told they didn't have the correct lines/cables to install it correctly and would I mind waiting another dayI waited the additional dayI called them the next day around 4:and was informed their "DVD installer" was out sick and I would have to wait another weekSo I got my van backI I dropped my van off again a week later and the next day was told "this player they sent isn't good and we would like to get you a better one"So I got my van back againI started to really express my displeasure with dropping off my van and having to pick it up unrepairedThey assured me it would be taken care ofAfter another week I called and was told they had me a new player and drop my van offAfter days I was told they had fixed the issue with the rear DVD that it had been wired wrong and the sound was better but the front DVD wasn't staying up and could I wait a few more day so they could get the proper clips for my roof linerI gave up and asked for the replacement DVD player and my van backthey gave it back with the wires still hanging out the roof and the player still in the box( I have pictures time and date stamped to prove this) I took my van to the Beechmont Ford dealer for an estimate to have the work Detail World was supposed to doIt was explained to me that my rear DVD player is installed wrong and was damaging my roof liner, that the front DVD player was trying to be attached to a board in my liner and the board wasn't attached to anything and that it was also damaging my roof linerThe estimate to have this damage undone and the DVD players installed correctly is $I have a letter from *** *** on their and one of their service managers to support this and he is willing to give a statement if neededThis whole DVD player issue has been a nightmarePlease keep in mind this van is my wife's daily driver and the in and out of their store with no result for many many days has caused a lot of unneeded time rescheduling the many appointments my wife needs to keep for our children and the many foster children we have.I want to work to be completed by a company that has the ability to do it correctly (*** *** and I want it paid for in full by Detail World without any issues

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I will not accept anything less than my money back.  SIMPLE AS THAT.  I didnt tell them to remove the vinyl, I didnt remove the vinyl, and I didn't deserve to be called a piece of st or any of the other names and references used. Money back.  Simple as that.   I cannot and will not accept words.  I want money.  
Regards,
[redacted]

Business stated they do hundreds of Kias.  Every time, they had her car, they could not get it to do what she said it did.  They put in a total of 3 remote starters to try to eliminate the problem she was having but could not get it to happen.  After the final time, they both wanted...

this to be done and business gave her her money back and pulled the starter out. Customer went to the dealer stating she was still having a problem.  Dealer said business cut a wire on the vehicle and that it was the business's fault.  She wanted the business to pay the bill from the dealer, about $200 and change.  Business sent a diagram of what wires were suppose to be cut and she was to take those papers back to Kia.  Business doesn't know if she did or not. During this time, she called a couple of times. Business gave the customer their attorney's name and phone number as they didn't have the time to deal with her directly.  She has not been in contact with the business any further.Business stated they will refund the cost of the repair, however, any future damage will not be covered by Detail World.  Business will be sending a refund check to the Revdex.com to be forwarded to the customer within the week.

Customer came  in and wanted vinyl done on his roof of his vehicle.Customer picked matte black vinyl which was specifically ordered for his vehicle per the color customer picked and square footage needed to cover the roof of his vehicle. Customer came in 25 mins prior to closing on  11/15/2016 and was check out .The customer was informed that they were finishing up on a couple areas as we need to make sure any air pockets or creases in the vinyl that may have popped up upon install and from  the adhesive  starting to stick to the car  and needed to make sure everything was pushed out and was flat on the vehicle.When installing vinyl it comes as a solid piece so if something in the middle would need to be pushed out or flattened out it most of the vinyl would need to be lifted up and applied again in order to get to the center of the car.The customer paid $190 for the vinyl install.Materials ordered for the vehicle total to $218.44, but we were not charging customer for the tape to cut the vinyl as it can be reused on other vehicles bringing the total to $192.19 Customer did not want to wait for the install to be completed on the roof of the vehicle .The vehicle would have been completed upon closing as there was  less than a foot left of vinyl to be put on driver side of the car.[redacted] informed customer and showed the customer what was left on the vehicle and explained the process of vinyl installing  and it would be completed at closing. Customer did not want to wait for the job to be finished and was told to take the vinyl off. The material was removed and once vinyl is removed it is no longer able to be reused. Invoice is attached for the materials that were ordered for his vehicle to have vinyl put on it and I also have attached the copy of the invoice the customer signed upon arrival.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Detail World has had MANY opportunities to fix this issue. He (Mike) is aware that the headliner is an issue now. If the headliner isn't strong enough to support the DVDs, why wasn't I made aware of this at the onset? The dealer ([redacted]) explained how to  repair/install these clips to Detail World after Detail World tore the last ones out. I will have documentation of this and the estimate to do the repair that Detail World is incapable of completing. I will forward these statements from [redacted] to the Revdex.com in the next few days. As far as I am concerned, this is an UNRESOLVED issue. Detail World should have never accepted this work if 1, the roof liner isn't strong enough to support the DVDs, 2, if they don't have the ability to do the work in a professional and lasting mannerFact of the manner is this, Detail World had my van in their shop countless times and these DVD players are still not installed and my roof liner is messed up. They were hired to do the install of 2 DVD players and they were never in correctly and I'm out $1500+ with no DVD players installed and working.
Regards,
[redacted]

This customer actually owes us money. We completed all the work requested and the services not completed were subtracted as you can see on the invoice. This vehicle was wrecked and the customer has gone back and fourth to multiple shops for different work to be completed. Customer stated Ford had...

his vehicle for multiple repairs. Upon notification from customer, we told him to bring the vehicle up. A week went by and no vehicle showed. Customer texted that he was ready to bring the vehicle truck up on a Saturday at which time I stated that he owed us money. The customers attitude changed and threatened us with lawsuits. Since We have forwarded all of our info to our attorneys. We have bent over backwards for this customer to satisfy him for over 6 months. There will be no refunds given and we do not wish to work on the vehicle any longer. He does however have a balance we are in the process of collecting thru the courts.