Hello, This is [redacted] in question. I called this customer twice (no call returned to me) and it is documented in the notes on her account. In an effort to address some of the concerns are as follows: 1.) We are not the only ones that require pre-pay in the area or the state of...
California.2.) Perc is an illegal substance in the state of California and we do not use it. We use Hydrocarbons and they are the most standard dry cleaning method.3.) It is not our policy to send garments to laboratories for testing. What I do know is: 1.) We don't posses any equipment that can make the types of holes the customer is complaining about. 2.) Out of all the sweaters we do process hers is the ONLY one ever to be returned with these "mysterious holes". Dry Cleaning doesn't make those types of holes and it would be an anomaly if her clothes are the only ones that have gotten multiple tiny holes in it from our services. 3.) I would have refunded her money had I was able to speak with her.4.) Our cleaners get scammed by people like her all the time; they bring in damaged items and claim that we caused it in an effort to get a free or new sweater (or other article of clothing), or to just get out paying their bill all together. (Hence the reason for pre-pay) The reason why this is suspicious to us is because she was a first time customer and this is a ploy often used. By her own admission the sweater was older (missing a button) which meant that it had damage prior to cleaning. Upon inspection the holes were consistent with moths and perhaps (very farfetched) were aggregated by the cleaning process. However, we are not a ridiculous company certainly not a scam. I am very sorry that she strongly feels and has her mind made up that our facility caused it. It is not our intention to mislead customers or to not accept responsibility in the event that we actually caused damaged to an article of clothing. In fact, we pride ourselves in cleaning fine articles of clothing and would be devastated if our processes ruined any clothing. Our policy is to refund or make amends with customers for the appropriate action of the misfortune. In this case we did not cause damage to this sweater and stand by our work. Although it is very disheartening to learn that she is so insistent we ruined her sweater that and nothing I can say will be sufficient to convince her otherwise. In an order to please her disparaging comments and content for our company I will not only refund the amount of cleaning for her worn sweater I will also refund the whole order she dropped off that day. We will not replace the sweater due to her admission of it already missing a button and being “older”. Her request for the refund is approved and should reflect back to her card she paid with on 1/31/2017 at 4:31pm within a few days. We wish her well and advise her to inspect any items she drops off to any cleaners prior to cleaning. Thank you! Best Regards,[redacted]
Hello, This is [redacted] in question. I called this customer twice (no call returned to me) and it is documented in the notes on her account. In an effort to address some of the concerns are as follows: 1.) We are not the only ones that require pre-pay in the area or the state of...
California.2.) Perc is an illegal substance in the state of California and we do not use it. We use Hydrocarbons and they are the most standard dry cleaning method.3.) It is not our policy to send garments to laboratories for testing. What I do know is: 1.) We don't posses any equipment that can make the types of holes the customer is complaining about. 2.) Out of all the sweaters we do process hers is the ONLY one ever to be returned with these "mysterious holes". Dry Cleaning doesn't make those types of holes and it would be an anomaly if her clothes are the only ones that have gotten multiple tiny holes in it from our services. 3.) I would have refunded her money had I was able to speak with her.4.) Our cleaners get scammed by people like her all the time; they bring in damaged items and claim that we caused it in an effort to get a free or new sweater (or other article of clothing), or to just get out paying their bill all together. (Hence the reason for pre-pay) The reason why this is suspicious to us is because she was a first time customer and this is a ploy often used. By her own admission the sweater was older (missing a button) which meant that it had damage prior to cleaning. Upon inspection the holes were consistent with moths and perhaps (very farfetched) were aggregated by the cleaning process. However, we are not a ridiculous company certainly not a scam. I am very sorry that she strongly feels and has her mind made up that our facility caused it. It is not our intention to mislead customers or to not accept responsibility in the event that we actually caused damaged to an article of clothing. In fact, we pride ourselves in cleaning fine articles of clothing and would be devastated if our processes ruined any clothing. Our policy is to refund or make amends with customers for the appropriate action of the misfortune. In this case we did not cause damage to this sweater and stand by our work. Although it is very disheartening to learn that she is so insistent we ruined her sweater that and nothing I can say will be sufficient to convince her otherwise. In an order to please her disparaging comments and content for our company I will not only refund the amount of cleaning for her worn sweater I will also refund the whole order she dropped off that day. We will not replace the sweater due to her admission of it already missing a button and being “older”. Her request for the refund is approved and should reflect back to her card she paid with on 1/31/2017 at 4:31pm within a few days. We wish her well and advise her to inspect any items she drops off to any cleaners prior to cleaning. Thank you! Best Regards,[redacted]