Little Caesar's Pizza

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this expected resolution is satisfactory (assuming all discussed expectations are met in the near future and the issue itself resolved) Regards, [redacted]

The most horrible experience!! I WILL NEVER PATRONIZE THAT PLACE AGAIN! I went to this place on 4/8/2017, a few minutes before closing I do NOT like their pizza...never have But my autistic son wanted pizza, and it's right down the block from my house Anyway, the employee was standing outside smoking when I arrived, and told me that they only had one kind of pizza left I was okay with that because my son only eats the crust/bread of the pizza I bought the pizza, paid $9.54, and took it home When I got home and opened the box, I was DISGUSTED!!It looked a mess! The crust was burnt....it didn't smell good....it was just AWFUL! My son screamed when he saw it, ran to his room, refused to eat it I didn't blame him a bit Of course it was too late to return it because the store had closed I put the pizza in my oven, uneaten The next morning, I called the store to complain about the pizza, and asked if I could get a fresh pizza of quality for my son The lady who ans

Roughly about AM on May 9, I called to place a big order for our local Cub Scout packI spoke to *** and he stated for every pizzas we would get a free pizza and he stated that would only making us to pay for pizzas and it would be about $plus taxWhen someone went to pick up the pizzas they charged us for and *** stated that he never told me thisSo I called to ask to speak to the store manager and the employee stated that he was unavailable and he would have to call the manager to get permission to give out his phone number and he would call me back with the numberThe employee never called backSo I called back and the employee handed the phone to *** who identified himself as a managerHe stated the store manager was elsewhere and he would call me about or PM and I never received a phone call from the store managerAfter all this fiasco they shorted us our order that we paid for and had to make a second trip to receive the rest of our orderI was

This afternoon we reached out to the customer in regards to his complaint and came up with the following resolution:A Trane representative is being scheduled to go to the customer's home to look over the system, as well as rep from Schultheis BrosOur rep from Schultheis Bros will examine the
air flow issue in the kitchen We will send an extension of our (Schultheis Bros.) labor warranty to the customer in the mail within the next week It is our hope that the following steps will help resolve all issues and satisfy the customerWe apologize for any inconvenience we may have caused and look forward to rectifying this situation. Thank you

Dear Ms***: In response to your October 14, letter, Wendell WGibson, Incsubmits the following response: In summary, the *** project was essentially :finished by April 27, with the exception of essentially punch list itemsUnfortunately, ***
***, who represented that he had his wife's Power of Attorney, terminated the contract that date and ordered Wendell W. Gibson, Incoff his wife's propertyHe refused to allow the remaining items to be completed. Moreover, *** *** and *** *** have refused to pay over $20,000.00, still due, for work for which *** *** and *** *** contracted on her residenceAll of our work, as certified by the HUD Inspector and admitted by *** ***, was done in a workmanlike manner. *** *** is the owner of a residence located at *** *** *** ** *** ***, Fluvanna County, VirginiaShe apparently was deployed overseas on a military assignment during the majority of the time the renovation and repair work for which she and Mr*** contracted was being performedHer husband, *** ***, had her Power of Attorney and, in fact, executed various HUD documents on her behalf as her Attorney in Fact*** *** entered into a written contract dated October 23, for renovation and repair work of the residenceThe original contract was for $69,and was funded by a HUD loanIn addition to the work for which Ms*** and Mr*** contracted, *** ***, on his wife's behalf, contracted for additional work outside the October 23, Proposal, largely in the basement of the propertyHe requested upgrades in his wife's absenceWhen doing so, Mr*** frequently stated, "happy wife, happy life". Unfortunately, while Wendell WGibson, Inchas been largely paid under the HUD contract and, in addition, paid $11,towards work for which Mr*** contracted in 10/16/2015 Page2 Re: Case No10826479 addition to the written HUD contract, *** *** and *** *** still owe Wendell W. Gibson, Incover $20,for work completedAttached please find a copy of the final inspection report and draw request signed by HUD Inspector *** *** on April 27, Please note that *** ***, as *** ***'s Attorney in Fact, admits and certifies, among other things, that all complete work has been done in a workmanlike mannerHUD Inspector *** ***'s final inspection report which he signed on April 27, certifies that all of the work was done in a workmanlike mannerNote also that with respect to *** ***'s complaint to you, HUD Certified Consultant and Inspector *** ***'s note that, "The work originally contracted that needs to be done has been doneAdditional work has been done over the loan amount and the borrower and the contractor are still working to come to an agreement on how much in additional funds is owed to the contractorBoth parties agree that more money is owed to the contractor." (Emphasis added.) The HUD Inspector recommended, "that the remaining escrow funds be released"Unfortunately, *** *** has refused to sign a Letter of Completion and Wendell WGibson, Inchas also not received the remaining escrow payment due from the lender, despite his demand. While the complainant apparently claims to have talked to the company on July 22, 2015 and August 31, 2015, this is untrueIn fact, as recently as August 28, 2015, *** *** and *** *** admitted, through their attorney, to owing Wendell WGibson, Inc$for work performed but not paid forThey then claimed credits which are largely unsupported exceeding that amount and requested $6,- approximately half of what Mr*** has now claimed to the Revdex.com. Despite being ordered off the job, without cause, and prevented from completing it as well as not being paid for a substantial amount of the work performed, Wendell WGibson, Incand its attorney had agreed, in order to resolve this matter, to mediate the matter and had obtained an agreed upon mediator with counsel for *** *** and *** ***Apparently, they have reneged on their agreement and filed this complaint with you. *** ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***

Called in to order a pizza in advance on Friday night 01/11/My pizza was promised for hours so I went in to pick it upThough the place was busy I was willing to wait for the pizza promised to meAfter checking in at the front counter with Vicente *, and standing waiting for my pizza in the restaurant for nearly minutes to an hour, then watching customer after customer get their pizza's before me quickly and leave, I finally started asking customers if they ordered online or by phone in advance and several told me they just walked up to the counter to orderThis really aggravated me so I started paying more attention to who was being served first-customer after customer I noticed mostly men were being served first and quickly, then a handful of womenAfter periodically checking in for my pizza and it still was not done, I finally walked up to approach the manager why I had now waited minutes/to an hour and told her that I had been waiting for a pizza I ordered by phone a long time ago but noticed they were assisting all the other customers before me(As stated mostly men) TERESA was very, very unprofessional, when I complained to her she quickly handed my $back to me without any professional dialogue whatsoeverNo comps, no apologies, no professional dialogue just a slick fast food slap the money out of the register and into my hand kind of conductShe couldn't get rid of me quick enoughI went down the street to Pizza Hut and they deliveredWoW-this Little Caesars has the WORST customer service everTeresa would never survive working for meNOT Senior friendly, NOT women friendlyUnprofessional Management-what can I say.....you pay for what you get!
Any questions please do not hesitate to contact us:
*** *** *** *** *** *** *** ** *** *** *** ** *** ** *** *** *** *** ** *** *** *** *** *** *** ** ***
Ordered my pizza in advance by phone on Friday 01/11/Went into the restaurant to pay for the pizza, stepped up to the counter and paid my $to Vicente *I told employees I would be waiting in the lobbyI waited for at least minutes and noticed customer after customer just walk in, get their pizza's quickly and leaveI counted several who got served before meI finally started asking-"Excuse me did you happen to order online or by phone in advance?" All of the ones I asked said no, they hadn't ordered online or by phone just stepped in as a customer and went straight to the counterI started paying particular attention and noticed that the majority of who were being served first and before me were menwith a straggling few women in between or afterAggravated I stepped up to the counter again and approached a manager by the name of "Teresa"She was rude-she quickly and abruptly took $out of the register and in a slick fast food style slapped it in my handNo professional dialogue, no apologies, no comp for the inconvenience-just conduct that screamed incompetent and unprofessionalWhat a poor way to manage a business, instead of investigating my complaint and correcting it like competent, mature management should she couldn't get me out of the restaurant quick enough, just gave me the bootWhat a way to treat your customersThis much is true, she could never and I mean never work for me-she wouldn't survive with that type of attitude problemIf you are a senior, a business professional, a minority-a woman...do not go here-But if in fact you are a man, just know they will get on their knees for you-Hard to believe they are so brazen about who they will serve and who they will neglect.....in too! Shockingly low for industry standardPlease feel free to contact us *** *** *** *** *** *** *** ** *** *** *** ** *** ** *** *** *** *** *** ** *** *** *** *** *** ** ***

On 9/26/we issued a credit to the customer's account for the balance due after speaking with the customerWe did mail out an invoice showing a zero balance was due in regards to the work order mentioned in the complaintSince sending the credited amount we have not sent anything further
requesting payment or contacted the customer asking for paymentWe did call and leave a message for the customer informing him that we did mail out a statement showing that the charge had been removed on 9/26/after speaking with himThe customer was contacted informing him of the mailed credit on October 18th after receiving his complaint via Revdex.comWe will happily send out another invoice to show that there is a zero balance due

Schultheis did send a technician out on 10/19,to replace the filter door that was broken by their technician on September 20.,We were only notified yesterday 10/18/at 3:45pm to confirm an appointment that had never been scheduled in the first place., that someone would be sent to replace the doorThis was the first call that we received from the company during this entire timeWe are satisfied that the door was replaced and thank the Revdex.com for helping to resolve this issue., otherwise I believe that the company still would not have addressed our concernI do however disagree with the company's response , that they went above and beyond what would be expected from a reputable company, to settle this matterTheir technician was to blame, and contacted me, himself that he broke the door Any reputable company would have apologized and taken care of this issue without us having to contact The Revdex.com We have done business with this company for many years, but will no longer have them service our furnace and air conditioning because of how this situation had to be handledThey should have been upfront in admitting their technician's mistake and made the repair without dodging our requests and not returning our numerous phone calls during this past month I have reviewed the response made by the business in reference to complaint ID ***, and find that the door replacement is satisfactory to me, but not statements made by the company
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
Terry Walker

Prospective applicant lied on application as to what breed of dog they had When we noticed a pit bull/pit bull mix in the car I asked if that was the dog that would be moving in to the propertyThey replied yes and they were told we could not accept that type of breed They were
informed that pit bulls are not allowed and if they had put on their application that their dog was a pit bull/pit bull mix they would have been denied They did adamantly state that it is not a pit bull or a mix to which I requested they get a letter from a veterinarian stating the dog was not a pit bull/mixThey refused to provide me with this and stated I could pay for their dog's genetic testing if I'd like If they wanted to move into the home, the dog would not be allowed, they declined I have attached their application and their holding fee form which states that if they do not move in they will forfeit their holding fee This owner held this home for them for nearly a month and turned away countless other prospective tenants and this is why their holding fee will be forfeited They were dishonest on their application from the beginning
I have provided a copy of our advertising flyer; which was given to them and there were no "hidden" fees The pet fee of $and the $septic (which is what they are disputing) is on the flyer and was never hidden All charges were broken down with Ms*** when she called for the total mocost The only change made was to the City of Edgewood which now requires a $refundable utility deposit (we used to collect $for the city, so we told the prospective tenant to pay Edgewood instead of us) and they also now require a $application fthe city, not to us These charges were unbeknownst to us and part of setting up the utility Any utility company can request any amount of deposit or fee they deem necessary

October 19, RE: Case ID *** To Whom It May Concern:We spoke with the customer on October 17, and informed him that the filter door had been ordered and we were waiting for delivery of the itemWe contacted the customer that afternoon and arranged to install a new filter door on
October 19, around 10am at no cost to the customer.The door was replaced at no charge the morning of October 19, and there are no further issues pertaining to the filter doorWe apologize for the delay in installing the new part, but we do not stock these items and it was a special orderWe feel we went above in beyond in replacing the filter door at no cost, even though our technician stated that he did not cause the door to break.Sincerely, Katherine R***

October 27, 2016RE: Case ID ***To Whom It May Concern:As of October 26, we have spoken with the homeowner in regards to the dispute and informed the customer that we did find they were in fact owed the maintenance tune up for their furnace systemThe maintenance for the customer has been
scheduled and we apologize for the mix up - the information we had in regards to the one tune up they purchased was not clear and required the service manager to go back to the records for to double check the information.We apologize for the mix up and hope that the customer feels a proper resolution has been reachedOne of the company owners also reached out to the customer to apologize on behalf of the company, but was only able to leave a voicemail in regards to the issue at hand.Thank you,Katie

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this expected resolution is satisfactory (assuming all discussed expectations are met in the near future and the issue itself resolved).
Regards,
*** ***