Little Chicks and Hatchlings Corp.

Initial Business Response / [redacted] (1000, 5, 2015/06/19) */ Ms [redacted] and I spoke in person in the beginning of ***She let me know that [redacted] would be leaving the center in the beginning of JuneI asked her to put it in writing for meShe emailed me on Friday May 15th to let me know that [redacted] last day would be on June 4thI responded to her email on May 26th and let her know that she had paid a $deposit that would credit toward her last week of care as stated in the contractShe emailed me on informed me that she had already paid for the month of May and up to [redacted] ast dayShe emailed me back and informed me that she had already paid for [redacted] re up to her last dayShe also informed me that her original contract had a lower rate for the two year old room and asked if she should have been paying a lower rate when [redacted] rned twoI informed her that I do not offer rate changes as children get older because expenses go up each year and so do my new ratesI told her that infants were now enrolling at $per dayShe began questioning my current rates and told me that she needed to be refunded $for overpayment I periodically run specials for new enrollment to fill spotsI have several toddlers turning three and leaving in June so I did a special rate to fill some spots I let Ms [redacted] know that she had a signed contract and there would be no refund I responded to all of Ms [redacted] 's emails except for her final email when she told me that I owed her and that she was turning me over to the Revdex.com Ms [redacted] signed a contract for careMs [redacted] signed a new contract for the same amount on 3-3-when she got married and changed her nameHer new contract was for $ Ms [redacted] claims that she paid more for care than others in the class, which is not true Ms [redacted] claims that her child was sent home with feces in a bag of clothes after requesting a lower contract and then gave notice fearing retributionAccording to the Col [redacted] p [redacted] Hea [redacted] [redacted] are not to rinse soiled clothingI have emails that show Ms [redacted] had already given notice before she began asking for a refund Ms [redacted] , after being denied a refund, got on the internet and posted a bad review with untrue and slanderous statementsShe stated that she feared to leave her child with us any longer and stated that we provided very basic care and no educational training Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) I did not catch the discrepancy in rates until I was giving notice of my daughter leaving because that is when I went to the original paperwork to determine how much notice I needed to provideThis is why the discrepancy was not addressed until this time Nowhere in the contract does it state that you will continue to be charged at the same rate no matter what classroom your child graduates toAs a child gets older the rates decreaseThis is common practice at all daycare centersThe terms of the contract changed when my child moved to the older classroom The change in rate for infants is irrelevant as we are discussing the charges for my child from the time she months or olderThis rate for years old and up has not changed since I started with Little Chicks and Hatchlings (attached original rate sheet and current rate sheet as of 4/1/2015) This current rate is not advertised as a "special" rateSo, if the rates being provided by the business are not the current rates, what are the current rates? In one sentence Niki speaks of raising current rates and follows that up with a sentence that she is running special rates because of low enrollmentThis is completely contradictorySo which is it? The responses to my emails did not address any of my questions, as shown in the emails attached with my initial complaint [redacted] avoided responding to me initially and then only answered partial questions or not at allWhen asking additional questions to try to understand she became short with me and again did not answer me In regards to the feces in my child's clothes, I do not expect them to be rinsed (wrong choice of words)Up until this point, any accident had the feces wiped off the clothingAfter initiating contact with [redacted] about this issue, my child came home with a bag of clothes with large pieces of feces still in the clothing I'm not asking for a refundI'm asking to be reimbursed for the overcharges incurredI am happy to pay the accurate rate for my child's care and the services I received for thatI should not be paying over that amount As I stated initially, I stopped contact with [redacted] after the feces incident to prevent any additional incidents until my child was no longer in her careIt is fearful to leave your child in the care of someone who you do not trust to do the right thing and who treats you poorly after you have been a loyal customer for a long time Final Business Response / [redacted] (4000, 14, 2015/07/27) */ I have answered to Ms [redacted] 's complaint several timesShe had a contract and is not due a refund for overpaymentThere are children enrolled at all different rates, some low and some high depending on if there was a special rate running at the time to fill empty spots in the classroomsOur costs go up every year and so do our ratesMy current regular toddler rate is $per week for three days a weekI responded to her emailsWe did not purposely leave feces in her daughters underwear I work in my classrooms every day with the childrenWe provide a program that strives to meet each child's developmental needsWe love all of the children and families in our program and always had a good relationship with Ms [redacted] 's familyWe provided care for her daughter for almost two years without any complaint from Ms [redacted] I am sorry that she became dissatisfied after discontinuing careShe is not due a refund for overpayment Final Consumer Response / [redacted] (4200, 17, 2015/07/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) It is obvious that we are not going to come to an agreement on how this should be resolvedI do not accept ***'s response and I feel that I have been overcharged unfairly

Initial Business Response /* (1000, 5, 2015/06/19) */
Ms. [redacted] and I spoke in person in the beginning of [redacted]. She let me know that [redacted] would be leaving the center in the beginning of June. I asked her to put it in writing for me. She emailed me on Friday May 15th to let me know that...

[redacted]last day would be on June 4th. I responded to her email on May 26th and let her know that she had paid a $100 deposit that would credit toward her last week of care as stated in the contract. She emailed me on informed me that she had already paid for the month of May and up to [redacted]ast day. She emailed me back and informed me that she had already paid for [redacted]re up to her last day. She also informed me that her original contract had a lower rate for the two year old room and asked if she should have been paying a lower rate when [redacted]rned two. I informed her that I do not offer rate changes as children get older because expenses go up each year and so do my new rates. I told her that infants were now enrolling at $65 per day. She began questioning my current rates and told me that she needed to be refunded $615 for overpayment.
I periodically run specials for new enrollment to fill spots. I have several toddlers turning three and leaving in June so I did a special rate to fill some spots.
I let Ms. [redacted] know that she had a signed contract and there would be no refund.
I responded to all of Ms. [redacted]'s emails except for her final email when she told me that I owed her and that she was turning me over to the Revdex.com.
Ms. [redacted] signed a contract for care. Ms. [redacted] signed a new contract for the same amount on 3-3-15 when she got married and changed her name. Her new contract was for $150.00.
Ms. [redacted] claims that she paid more for care than others in the class, which is not true.
Ms. [redacted] claims that her child was sent home with feces in a bag of clothes after requesting a lower contract and then gave notice fearing retribution. According to the Col[redacted] Hea[redacted] are not to rinse soiled clothing. I have emails that show Ms. [redacted] had already given notice before she began asking for a refund.
Ms. [redacted], after being denied a refund, got on the internet and posted a bad review with untrue and slanderous statements. She stated that she feared to leave her child with us any longer and stated that we provided very basic care and no educational training.
Initial Consumer Rebuttal /* (3000, 7, 2015/06/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
1. I did not catch the discrepancy in rates until I was giving notice of my daughter leaving because that is when I went to the original paperwork to determine how much notice I needed to provide. This is why the discrepancy was not addressed until this time.
2. Nowhere in the contract does it state that you will continue to be charged at the same rate no matter what classroom your child graduates to. As a child gets older the rates decrease. This is common practice at all daycare centers. The terms of the contract changed when my child moved to the older classroom.
3. The change in rate for infants is irrelevant as we are discussing the charges for my child from the time she 24 months or older. This rate for 2 years old and up has not changed since I started with Little Chicks and Hatchlings (attached original rate sheet and current rate sheet as of 4/1/2015).
4. This current rate is not advertised as a "special" rate. So, if the rates being provided by the business are not the current rates, what are the current rates?
5. In one sentence Niki speaks of raising current rates and follows that up with a sentence that she is running special rates because of low enrollment. This is completely contradictory. So which is it?
6. The responses to my emails did not address any of my questions, as shown in the emails attached with my initial complaint. [redacted] avoided responding to me initially and then only answered partial questions or not at all. When asking additional questions to try to understand she became short with me and again did not answer me.
7. In regards to the feces in my child's clothes, I do not expect them to be rinsed (wrong choice of words). Up until this point, any accident had the feces wiped off the clothing. After initiating contact with [redacted] about this issue, my child came home with a bag of clothes with large pieces of feces still in the clothing.
8. I'm not asking for a refund. I'm asking to be reimbursed for the overcharges incurred. I am happy to pay the accurate rate for my child's care and the services I received for that. I should not be paying over that amount.
9. As I stated initially, I stopped contact with [redacted] after the feces incident to prevent any additional incidents until my child was no longer in her care. It is fearful to leave your child in the care of someone who you do not trust to do the right thing and who treats you poorly after you have been a loyal customer for a long time.
Final Business Response /* (4000, 14, 2015/07/27) */
I have answered to Ms. [redacted]'s complaint several times. She had a contract and is not due a refund for overpayment. There are children enrolled at all different rates, some low and some high depending on if there was a special rate running at the time to fill empty spots in the classrooms. Our costs go up every year and so do our rates. My current regular toddler rate is $150 per week for three days a week. I responded to her emails. We did not purposely leave feces in her daughters underwear.
I work in my classrooms every day with the children. We provide a program that strives to meet each child's developmental needs. We love all of the children and families in our program and always had a good relationship with Ms. [redacted]'s family. We provided care for her daughter for almost two years without any complaint from Ms. [redacted]. I am sorry that she became dissatisfied after discontinuing care. She is not due a refund for overpayment.
Final Consumer Response /* (4200, 17, 2015/07/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It is obvious that we are not going to come to an agreement on how this should be resolved. I do not accept [redacted]'s response and I feel that I have been overcharged unfairly.