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Little City FLorist

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Little City FLorist Reviews (2)

Initial Business Response /* (1000, 17, 2015/11/18) */
The first Infinite was made aware of complaint filed to Revdex.com was through a Revdex.com phone call received 11/To address each of the customers complaint's; Customer is correct that the A/C unit he requested was a clearance unit Infinite acquired
from a bulk purchase of products we made from a supplier going out of business months agoCustomers complaint of waiting the three weeks was because Salesman was of the understanding that customer would send back the Authorization if customer decided to purchase the A/C unit because that's what he was told by customerWe regret he sent the fax and wasted his time but we did not receive itWe stay in business by responding and shipping products ASAPWe have to ship products to be paid so obviously we want to ship products if we can
Once we finally received customers written authorization to charge his credit cardWe proceeded to prepare unit for shippingUpon final preparation to ship the unit to customer the Infinite Quality Control manager discovered unit inside the box was not what it was supposed to beThe unit was a "Heat Only" unit that looks exactly like the combination A/C-Heat unitCustomer is correct that Infinite made a mistake on our website clearance page of what we thought the unit was, and for that as we told the customer at the time "we apologize for the error"We also state on our website and in our catalog that "Infinite reserves the right to change the price if it is necessary or discover an error", but that's not what happenedWe simply just didn't have the part customer neededCustomer was very unhappy when he was called back by salesman to explain the box was mismarked from the original manufacturer that went out of businessAs marked on the website, customer was verbally told "These were clearance items not standard stock items" as originally explained to customerWhen Customer was told that we are sorry but have discovered the part described to customer is not what was inside the box, instead of appreciating that we had taken the time to carefully inspect the part PRIOR to shipping him a wrong part, he demanded that we send him the part he wanted regardlessCustomer spoke with the General Manager at that time and it was explained that Infinite does not have the part he wants and apologized that what we listed on clearance was not the part inside the box and and that we do not have a clearance item as he wanted and we can not supply him the part he is requesting because we don't have it to ship to himObviously customer is not satisfied with our apology and we regret that customer is unhappy but Infinite can't ship a product we don't have to supply him and that is what the customer was told at the time
Again the part the customer wanted at that time "we did not have"We are in process of evaluating the manufacturing of such product because of requests from additional customers to stock these itemsIf we do proceed with manufacturing and or acquire the product at a later time we would be happy to supply him the product at that time but all pricing *** be dependent on purchase and or manufacturing costs at that time, not on a bulk clearance price base
Thank you!

Initial Business Response /* (1000, 13, 2016/03/11) */
Upon receiving the notice emailed yesterday from Revdex.com I researched the situationHere's what I learned:
On 02/a woman representing Mr*** contacted one of our CustService Reps; ***She told *** that the lights Mr
*** just received were not the lights that they had ordered twice beforeShe said they wanted the flat lights not the curved ones*** was caught off guard because we DO NOT carry a flat light*** was led to believe the lights had already been installed and told the woman that our policy with electronic products is that when any electronic item is installed we cannot take it back*** told her that since Mr*** purchased the lights on EBay he would have the CustService Rep for online purchases follow up with her and resolve any issuesHe requested a contact name and number and the woman calling in would not leave a contact name or telephone number
*** immediately forwarded the information of Mr*** complaint on to our EBay and online service representative, *** then responded back to Mr*** with an email to his personal email and through EBay on 02/to attempt to resolve any problem help himPlease find a screen shots of both of those emails sent to Mr*** on 02/05, the same day we first learned of a complaint
*** did not receive a reply to either email so again on 02/Amanda sent another reply via EBayPlease also find a copy of the screen shot of that email alsoWe have yet to receive a reply from the email attempts to help Mr***
With the information we received from Revdex.com we finally had a phone number to reach Mr***
*** *** our General Manager reached out and placed a call to speak with Mr*** to get further information of the situation yesterday*** placed the call at 2:CST and left a voice mail to please call us so we can helpWe did not receive a call back so Keith called again first thing this morning 03/A woman answered the phone and *** explained who he was to her and that he was aware that Mr*** had placed a complaint with Revdex.com and he was attempting to help; *** asked who he was speaking with and her replay was that she was not leaving her name with him but that she was the woman that filed the complaint*** then explained that we have reached out with emails to help them but have not received a reply and no way to contact themThe woman said she wanted the flat light like they had purchased twice before not these*** told her our records indicate that she was shipped the same light they ordered the previous two times but without more information like a picture or something like this he could not help but that if they will return the lights we will issue a full creditThe woman told *** that she would return the lights and hung up
The woman acted very angry with *** This is all we know about the customer but both Revdex.com and Mr*** has our assurance that if we could get just a little cooperation on the other end we will make every attempt to make the customer happyTo our knowledge and at the end of the phone call we are left with the understanding that they will be returning the lights back to usIf we indeed make an error and shipped another similar but different light instead of the model lights ordered, then we will refund Mr*** a full refund for the product plus reimbursement for all shipping expensesIf we receive the shipment back and we learn that we did not make a mistake but they received the model lights as ordered, then we will still refund Mr*** a full credit for the lights only, not lights and shipping expenses but that we will waive our 15% restocking fee
Thank you,
*** ***
President
Infinite Innovations, Inc
*** N ***
Springfield, MO XXXXX
XXX-XXX-XXXX ***

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