Little Construction

[redacted], AS FOR THE COMPLAINT FROM [redacted], THEY ARE IN THE WRONG FOR BRINGING THIS TO YOU. FIRST, WE DID THE EIFS WORK ON THE PROJECT, AND IT WAS DONE DURING COLDER WEATHER WHICH CAN CREATE ISSUES WITH THE PRODUCT...

WE DO. THEY WERE NOTIFIED BEFORE, WHILE, AND AFTER THAT DOING OUR PRODUCT IN ADVERSE CONDITIONS AND HURRYING THROUGH THE PROJECT BECAUSE THEY NEEDED TO MEET A DEADLINE (FOR WHICH WE WERE NOT THE REASON FOR THE DELAYS) WOULD POSSIBLY CAUSE FUTURE ISSUES.
WHEN I WAS CALLED ABOUT POSSIBLE ISSUES, I REMINDED THEM THAT THIS WAS DONE UNDER COLDER TEMPERATURES AND EVEN THOUGH IT WAS TENTED IN AND HEATED THAT I WAS PRETTY SURE THAT THE WEATHER WAS THE ISSUE. THEY AGREED AND ASKED ME TO LOOK AT IT. WHEN I DID LOOK AT IT, I CONFIRMED WITH THEM THAT I FELT LIKE IT WAS A WEATHER ISSUE AND THAT I WOULD GET IT ON THE SCHEDULE TO GET IT TAKEN CARE OF (EVEN THOUGH THE WARRANTY WAS PAST).
THEY DID MAKE MANY CALLS TO OUR OFFICE AND WE HAD A VERY BUSY END OF THE SUMMER AND EARLY FALL, WHICH DID NOT ALLOW US TO DO THAT WORK. THEY HAD CERTAIN CRITERIA FOR WHEN WE COULD DO THE WORK SINCE THE BANK WAS OPEN AND WE WOULD HAVE TO CLOSE THE ENTRY TO BE ABLE TO COMPLETE THE WORK. THIS MEANT THAT IT COULD ONLY HAPPEN ON A SATURDAY EVENING AND SUNDAY. WE CAN PULL UP THE WEATHER FOR OCTOBER AND NOVEMBER AND LOOK AT THE WEEKENDS AND SEE THAT THERE WERE ONLY A COUPLE WEEKENDS EVEN WITH THE CORRECT WEATHER CONDITIONS TO REDO THE WORK. I AM SORRY THAT THEY DO NOT REALIZE THAT THE PRODUCT IS WEATHER SENSITIVE (EVEN THOUGH THIS IS WHY WE ARE IN THIS SITUATION TO BEGIN WITH). I HAVE NEVER SAID I WOULD NOT TAKE CARE OF THIS EVEN THOUGH I WARNED THEM WHEN THE WORK WAS DONE THAT THIS COULD HAPPEN AND IT IS WAY PAST ANY WARRANTY. THEY ARE SILLY TO THINK WE SHOULD DO IT WRONG AGAIN, AND EVEN MORE SILLY TO MAKE THIS COMPLAINT. IF ANYTHING WE ALONG WITH OTHER CUSTOMERS OF ROMARY SHOULD IN FACT BE MAKING COMPLAINTS ABOUT THEM AND HOW LONG IT TAKES THEM TO ACTUALLY PAY ANY BILLS.
MANY TIMES WE HAVE HAD TO MAKE CALL AFTER CALL AFTER CALL AND EMAILS TRYING TO COLLECT MONEY THEY HAVE OWED US. SO FORGIVE ME THAT I DO NOT JUMP INSTANTLY FOR A POOR PAYING CUSTOMER WHO DOES NOT LISTEN TO HOW PRODUCTS ARE SUPPOSED TO BE INSTALLED OR TRYS TO HURRY THROUGH BECAUSE THEY ARE BEHIND ON THEIR SCHEDULE.
AGAIN, I HAVE NEVER SAID I WOULD NOT FIX THE SITUATION, OUR FALL SCHEDULE AND WEATHER AND ONLY BEING ABLE TO DO THE WORK ON A SATURDAY NIGHT AND SUNDAY DID NOT ALLOW US TO TAKE CARE OF IT WHEN THEY WANTED. THE REPAIR WILL TAKE AT LEAST 2 WEEKENDS TO COMPLETE.
IF YOU HAVE ANY QUESTIONS, PLEASE CALL ME.
Thank you
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