Little Creek Casino Resort

We will make contact with this guest to review his claim of lost pointsOur policy to remove player points for months of inactivity although exceptions have been made to this by our management team when guests inquire about any lost pointsHad this inquiry come through in we would have given the proper attention to the matterOur reward program qualifications are posted and contact is made every month to ensure the customer knows how many points are needed to maintain or achieve card status levels, We would encourage this guest to update all account information so that we can send any updates

Complaint: [redacted]I am rejecting this response because:I have had a free spa with my players club for over a year.  The least they should do Is cover the entire 50 min massage.  I can complain on Facebook, Instagram, Twitter, and YouTube.  How dare you treat your existing customer base so disrespectfully you greedy person.  And not even a free buffet for a birthday.  This is so disrespectful to take away ALL THE BENEFITS and give us less reasons to go to a casino just 10 min from home.  It is not my fault you lost management.  If you treat people more respectfully you would not have this issue to begin with!!!Sincerely,[redacted]

We understand your confusion and frustration with the current Little Creek Casino Resort’s Players Club benefits. We have had a number of management changes here at Little Creek recently and ask your patience while we evaluate the current status of the Players Club and its benefits. We will be...

mailing the entire club soon, with an informational message regarding tiers, benefits and freeplay.  In the meantime, we would like extend 50% off any single Spa service to be used over the next 60 days. Please contact me personally to schedule your appointment.Keri M[redacted]Marketing Manager [redacted]

We will make contact with this guest to review his claim of lost points. Our policy to remove player points for 12 months of inactivity although exceptions have been made to this by our management team when guests inquire about any lost points. Had this inquiry come through in 2012 we would...

have given the proper attention to the matter. Our reward program qualifications are posted and contact is made every month to ensure the customer knows how many points are needed to maintain or achieve card status levels, We would encourage this guest to update all account information so that we can send any updates.