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Little Falls Granite Works, Inc.

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Reviews Little Falls Granite Works, Inc.

Little Falls Granite Works, Inc. Reviews (1)

Initial Business Response /* (1000, 5, 2015/10/08) */
The customer entered into contract on June We sent a layout for the customers approval out on July We receive their signed approval on Aug10thOur internal tracking system requires the data to be entered into our system
correctly to say that we have the approval and the granite is in-stockThat procedure triggers a plant work order to be printedIf that is not correctly entered the work order will not appear for processingWe do periodic audits on all our orders to catch errorsThe mistake in data entry did not get caught in our Sept AuditOn Oct 1st we receive our first outside call from the sales agent enquiring where the customers marker was? This was our only documented inquiry up to this time periodOn that date we reviewed the order while the agent was on the phone and discovered the error in data entry, which was immediately correctedThe work order was promptly printed and the production process was startedThe very next day, On Oct 2, we receive a call from the customer directly and tried to explain what happen and that we were sorry for the error and that we would immediately get their memorial into productionThe customer was very emotional and we try to handle this situation as calm and professionally as possibleThe customer emotional state definitely made the communication process challengingShe stated she wanted to see the layout and it was promptly emailed during the phone callShe did also state that she wanted the memorial installed before Oct16thShe made no other demands during the callI told her that I would personally follow through with her order and call her when everything was installedThe stencil was cut on Oct The marker was manufactured on OctIt was delivered and installed to the Cemetery on Oct8thThus, within days of the discovery that this order "Fell off the Rails" the memorial was manufactured and installedBeing our first ever document complaint with the Revdex.com, I have also called the Mediation Coordinator to make sure that we properly corrected this issueWe take our work very seriously

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Address: 10802 Highway 10, Little Falls, Minnesota, United States, 56345-6384

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