Complaint: [redacted]
I am rejecting this response because:It's unacceptable, the Dred was not yo be ready two weeks(9 weeks later) it was to be 4 to 6weeks and before my daughter's dance and No it was not Fixed prefect. The dress was to have yellow canary stones not replace the whole material because I was told they could not find any when I went yo a fabric store and found them easily, then the dress was to have extended back piece and it still is shirt on coverage after bring told several times and having the dress on and shown, the dress came with 3x the tulle of magenta and black but yet once the magenta was removed no black tulle was used to cover the empty spots because they didn't take the tome to do in the course of 9 weeks and just threw it together in 2 day's? The back of the corset needed extra loops at least 4 and 3 large ones were put instead and not even secured that they popped and I barely was tighting the dress unlike how [redacted] was yanking it with force. Then to have someone step into a customer face and wave their hand around is verbal abuse, then to be told it was not on the alteration line after being paid in full immediately to allow plenty of tone to do all the necessary alterations Over the course of 8 to 9 weeks of excuses is not Good business so Yes people should know what is to be Expected when going to Z Bridal. I have also informed the KSat 1w News in regards to bad business.
Regards,
Monique Pryor
Revdex.com Regarding Complaint #[redacted] The first dress was ordered in the largest size the company would make. The girl’s measurements exceeded those for the largest size. Alteration prices are never given until the dress is on the girl and we can see what needs to be done. A $25 quote would never be given to a whole group as each girl is different as is what may need to be done. Sizes are always suggested to the customers. They have the freedom to choose whichever size they would like. When a customer has inquiries about tuxedos, they are always told the costs of each extra item. Unless specifically mentioning the Diamond package, customers will be told that shoes are extra. For a diamond package, there will never be only two accounts. There are either 3 or 4 accounts, depending on whether they bought the dress separately from the package. One for the package, one for the damas, one for tuxedos. The salesperson, Betty, who was shown the picture of the bouquet personally told the customer that the bouquet would be extra. The customer decided to go with the bouquet included in the package. We do everything we can to make sure the measurements are correct. Sometimes, the tuxedo rental company makes mistakes and sends a different size. This was the issue here and we tried our best to fix it.
MS.[redacted] came to Z Bridal to look for a dress on dec-15-2016.She punched her royal blue dress for her event. She loves the dress so much. The original price for the dress was $299 for the dress the sales associate gave her a 52% off the price the total she pay was $154.91.only for the...
dress. And she was want alteration but she did not have her show so she say she will come in morning 12/16/2016 with her shoes to get measure for alteration and pay for alteration but she come 7pm on 12/16/2016. Alteration. She never pays for the alteration she only played for the dress. The dress never comes with free alteration. We told her if you want we can have it ready on sat Moring 12/17/2016. If you still want to do the alteration. She kept saying no I want my money back because the dress is not done alteration. Sales associate told her the policy of the store that all sales are final and no refund. It says on the receipt and on the credit card receipt and all so we have a sign of the store policy no refund or exchange all sales are final. she ask to speak to the store manager at the time she was there she say I'm the manager she explain the policy that all sale are final and if you want we can have the alteration done and you can pick the dress in the Moring before your event. She refuse and she want to speak to her higher manger. We told Ms [redacted] that her manager is not in and she can forward the message to him so he can call you before 8.00pm today. She calls @ 8.00 and speak with the supervisor. I ask her how can I help her she kept saying I need a refund. I ask her why she wants and refund she said I don’t like the dress and the alteration is not done and she said she didn’t like the price she played on the dress. I told her I sorry we don’t do refund that all sales are final. And going about the alteration work we don’t start on the alteration before any payment on it. And I told her going by the note on she was suppose to bring in her shoe so we can do measurement. But as a supervisor I even offered her free alteration she still keeps saying I want my refund back so for our company a policy all sales are final in that dress was 50% off before even she pay for it sales associate clearly explained. ...⇄ THANKS MANAGER
The complaint has been resolved but the policy of the business entering into a contract or agreement with a minor that does not have a legal guardian to sign the agreement has not been addressed.
The dress get order when the customer put there deposit and the company has all ready start making the dress so it me shipping all at one . Going withe the contract the main person that is having the event signs the contract. And the main person is aware of the contract aggrement. The cotract state...
if u cancle the special. Order there will be no refud. And sales rep has all ready spoke to u regarding this. Thanks
I am the store manager here at Z Bridal I offered her free alteration That is all we can offer her still there would be no refund
Complaint: [redacted]
I am rejecting this response because: what they are claiming is NOT correct.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:It's unacceptable, the Dred was not yo be ready two weeks(9 weeks later) it was to be 4 to 6weeks and before my daughter's dance and No it was not Fixed prefect. The dress was to have yellow canary stones not replace the whole material because I was told they could not find any when I went yo a fabric store and found them easily, then the dress was to have extended back piece and it still is shirt on coverage after bring told several times and having the dress on and shown, the dress came with 3x the tulle of magenta and black but yet once the magenta was removed no black tulle was used to cover the empty spots because they didn't take the tome to do in the course of 9 weeks and just threw it together in 2 day's? The back of the corset needed extra loops at least 4 and 3 large ones were put instead and not even secured that they popped and I barely was tighting the dress unlike how [redacted] was yanking it with force. Then to have someone step into a customer face and wave their hand around is verbal abuse, then to be told it was not on the alteration line after being paid in full immediately to allow plenty of tone to do all the necessary alterations Over the course of 8 to 9 weeks of excuses is not Good business so Yes people should know what is to be Expected when going to Z Bridal. I have also informed the KSat 1w News in regards to bad business.
Regards,
Monique Pryor
Revdex.com Regarding Complaint #[redacted] The first dress was ordered in the largest size the company would make. The girl’s measurements exceeded those for the largest size. Alteration prices are never given until the dress is on the girl and we can see what needs to be done. A $25 quote would never be given to a whole group as each girl is different as is what may need to be done. Sizes are always suggested to the customers. They have the freedom to choose whichever size they would like. When a customer has inquiries about tuxedos, they are always told the costs of each extra item. Unless specifically mentioning the Diamond package, customers will be told that shoes are extra. For a diamond package, there will never be only two accounts. There are either 3 or 4 accounts, depending on whether they bought the dress separately from the package. One for the package, one for the damas, one for tuxedos. The salesperson, Betty, who was shown the picture of the bouquet personally told the customer that the bouquet would be extra. The customer decided to go with the bouquet included in the package. We do everything we can to make sure the measurements are correct. Sometimes, the tuxedo rental company makes mistakes and sends a different size. This was the issue here and we tried our best to fix it.
MS.[redacted] came to Z Bridal to look for a dress on dec-15-2016.She punched her royal blue dress for her event. She loves the dress so much. The original price for the dress was $299 for the dress the sales associate gave her a 52% off the price the total she pay was $154.91.only for the...
dress. And she was want alteration but she did not have her show so she say she will come in morning 12/16/2016 with her shoes to get measure for alteration and pay for alteration but she come 7pm on 12/16/2016. Alteration. She never pays for the alteration she only played for the dress. The dress never comes with free alteration. We told her if you want we can have it ready on sat Moring 12/17/2016. If you still want to do the alteration. She kept saying no I want my money back because the dress is not done alteration. Sales associate told her the policy of the store that all sales are final and no refund. It says on the receipt and on the credit card receipt and all so we have a sign of the store policy no refund or exchange all sales are final. she ask to speak to the store manager at the time she was there she say I'm the manager she explain the policy that all sale are final and if you want we can have the alteration done and you can pick the dress in the Moring before your event. She refuse and she want to speak to her higher manger. We told Ms [redacted] that her manager is not in and she can forward the message to him so he can call you before 8.00pm today. She calls @ 8.00 and speak with the supervisor. I ask her how can I help her she kept saying I need a refund. I ask her why she wants and refund she said I don’t like the dress and the alteration is not done and she said she didn’t like the price she played on the dress. I told her I sorry we don’t do refund that all sales are final. And going about the alteration work we don’t start on the alteration before any payment on it. And I told her going by the note on she was suppose to bring in her shoe so we can do measurement. But as a supervisor I even offered her free alteration she still keeps saying I want my refund back so for our company a policy all sales are final in that dress was 50% off before even she pay for it sales associate clearly explained. ...⇄ THANKS MANAGER
Complaint: [redacted]
I am rejecting this response - below is my rejection rationale in RED
Regards,
[redacted]
The complaint has been resolved but the policy of the business entering into a contract or agreement with a minor that does not have a legal guardian to sign the agreement has not been addressed.
The dress get order when the customer put there deposit and the company has all ready start making the dress so it me shipping all at one . Going withe the contract the main person that is having the event signs the contract. And the main person is aware of the contract aggrement. The cotract state...
if u cancle the special. Order there will be no refud. And sales rep has all ready spoke to u regarding this. Thanks