Initial Business Response /* (1000, 5, 2017/01/30) */
We have signage posted "Please present coupon or voucher to server prior to ordering" because sometimes our agreements with different shows or resorts changeThis was the case in this instance, we were not accepting vouchers from
*** at that timeThe customer presented his coupon after he had eatenWe explained he would have to go to the ***, as they gave him the voucher in errorIf the customer had presented the voucher prior to ordering, we could have told him at that point, we couldn't honor the voucher, and he could have decided if we wanted to go ahead and eatThe customer did eat the meal, which he seemed to enjoy
Initial Consumer Rebuttal /* (3000, 7, 2017/02/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First off there was no sign posted when we entered and the coupon was still validI will send this to State Attorney General
Initial Business Response /* (1000, 5, 2017/01/30) */
We have signage posted "Please present coupon or voucher to server prior to ordering" because sometimes our agreements with different shows or resorts changeThis was the case in this instance, we were not accepting vouchers from
*** at that timeThe customer presented his coupon after he had eatenWe explained he would have to go to the ***, as they gave him the voucher in errorIf the customer had presented the voucher prior to ordering, we could have told him at that point, we couldn't honor the voucher, and he could have decided if we wanted to go ahead and eatThe customer did eat the meal, which he seemed to enjoy
Initial Consumer Rebuttal /* (3000, 7, 2017/02/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First off there was no sign posted when we entered and the coupon was still validI will send this to State Attorney General